#71
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Quote:
Most manuals will state it somewhere concerning warranty issues: that it's at the owners expense (regarding returns for warranty). Best Sirs, Bob
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Amps:VAC 450iQ Monos in Silver Flake on HRS M3X2-1921's, HRS G7 Footers/G-Links & Sound Anchor Conecoasters. Preamp:VAC Statement (on order) (Silver Flake) Digital Source: dCS Rossini CD/SACD Transport, Vivaldi APEX DAC, Upsampler Plus & matching Clock (Silver) Analogue Preamp:VAC Renaissance SE Phono stage in Silver Flake with XLR Output Option & with Nordost Valhalla XLR's. Analogue Sources:SME 20/2 w/SME V arm & Nordost Odin 2 Tone Arm Cable, Palo Santos Presentation Cartridge & Akai GX-400D Reel-to-Reel w/relapped heads by JRF Magnetic Sciences. Akai RC-17 cabled remote (original owner since 1974). Vibration Control:TT on HRS M3X2-1921 shelf. Speakers:Wilson Audio Alexia V (on order in Ferrari Argento Silver/Parchment grills sitting on Acoustic Diode Kit). Power Cables:4 Nordost Odin Supreme Reference on amps, preamp & DAC. Ansuz Acoustics C2 on Transport & Clock. Power Distribution:Ansuz Mainz D3 Distributor & Ansuz Mainz C2 1M Power Cable Power Outlets:Furutech GTX-D NCF (R) duplex outlet, GTX Wall Plate & Duplex Cover (x2) on dedicated, same panel phase, 20A breakers. Speaker Cables:2M Nordost Odin 2 Supreme Reference on Nordost Sort Lifts. Signal Cables:Nordost Odin XLR's on dCS DAC & Amps. Digital Cables: Nordost Odin 2's, 110-ohm AES/EBU on dCS Transport to DAC. Clock Cables:5 each 75 ohm 1.25M Nordost Valhalla BNC/BNC Digital Ethernet Cable: WireWorld Platinum 1M Starlight® 8 Twinax Headphones:Vintage Koss Pro IV AA. RCM: Audio Desk PRO Tube Test Gear:Mint late '60's/calibrated Heathkit TT-1A, MaxiMatcher Power Amp & Preamp & Space Tech Labs ATT-3.02 tube test sets. |
#72
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The current Esoteric USA warranty states clearly that the unit owner "must pay any shipping charges if it is necessary to ship the product for service. However, if the necessary repairs are covered by the warranty we will pay the return shipping charges to any destination within the country in which the product was originally purchased."
http://www.esoteric-usa.com/warranty.php So Esoteric was within its legal rights to require the OP to pay to ship his K1 to the repair center. But given the special nature of the product involved, the part failure in question and the length of time it took Esoteric to turn the repair around, I still think Esoteric should have offered to reimburse the OP for reasonable shipping charges (I have no idea if $400 was reasonable in this circumstance). |
#73
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Quote:
Of course I also had to go get it when it was done. |
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