#121
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I don't really have a "local" dealer. The closes is in Santa Barbara, about 2 hours or so drive. I have gone there a couple of times and came away with a bad image. Not of McIntosh, but of the dealership.
They have a "kid", or to me a kid anyway who is the only one who "knows" the equipment. This guy acts like a no-it-all, but in fact I felt he knows very little. I used to manage semi-hi end stereo stores back in the day. My absolute first rule was, if you do not know the correct answer do not BS. Instead politely say I do not know the answer to that question but I will do my best to find the answer. Customers appreciate that a whole lot more than some one who always snaps a quick answer... especially when you later find out that his answer(s) were wrong. Needless to say, I do not make that trip to Santa Barbara any more. |
#122
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I feel your pain, believe me, I experienced much of the same when I was driving around the DC area auditioning speakers. I visited a dealer to audition some Dynaudio's. I was the only one in the store during my visit. They had the AC cranked up so high, the sound of the air rushing thru the vents was nearly as loud as the speakers. When I asked if they could shut down the AC for a few minutes, the owner said that, since I didn't "make an appointment", he wasn't willing to do that. I felt that I spent a significant amount of time with a commissioned salesperson, went to hand him my card when I was about to leave, he said they didn't take cards from customers. Too bad for Dynaudio, I bought Focal's instead.
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McIntosh C2500 pre amp, MC452 power amp, Autonomic MMS-5A server, PS Audio P15 power plant, DirectStream DAC, DirectStream CD transport, Focal Sopra No2 speakers, JL Audio F113V2 sub woofers (2), Sennheiser HD800 headphones, Dell laptop iTunes/Tidal/Roon, Wireworld cabling |
#123
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So I dropped Mc a note. I got an immediate and satisfying reply from Chuck. Answered my question and thanked me for the biz. Resolution and good feelings.
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#124
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#125
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# 1 rule in sales:
The customer may not always be right, but the customer is always the customer. |
#126
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Glad to hear it.
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#127
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My major complaint with McIntosh is I keep coming back to their gear. I buy something else for a year or two and then I'm back to McIntosh. Cost me too much money. Been going on for 30yr+. Maybe I should just say 'mea culpa' to McIntosh and stop bothering with other gear. I'm doing my best.
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Glenn... Canton Reference 9 Clearaudio SM Pro Focal Bathys JLA 10" Dominion Kuzma Stabi S w/MC & MM Magnepan 1,7i McIntosh MA8950 & MR88 Oppo 203 Roon Nucleus Rose Hifi RS150B Shunyata Gemini-4 Sony ST-A6B, TA-F6B, ST-J75 & PS-X75 Sorane SA1.2 & TA-1L Stillpoints LP1v2 WW Pt, Au & Ag |
#128
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An embarrassment of riches! |
#129
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Agreed!
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VAC Master Line stage on Stillpoint Ultra SS VAC Signature 200iq monos on Stillpoint Ultra SS, MX-150 Parasound JC-1s (3), A-21 Kharma dB11-s Mains, Cremona M (center) Grand Pianos (rears) JL Audio Gotham G213 V1(1) F-112V1(1) F-112V2(1) Clearaudio Innovation Wood, Benz Micro Gullwing SLR Dynavector XX2 MK2 Ortofon Cadenza Bronze Audio Research Ref 2se phono Lumin X1 Lumin S1 Oppo-205 AudioQuest Hurricane HC, Tornado HC(2), and Thunder HC, Diamond RJ/E PS Audio P-10(2) AC-3, AC-5, AC-10 PCs. (6) dedicated 20 amp circuits, (6)Furutech outlets. (1) GDX-DR-NCF, (2) GDX-D Gold, (3) GDX-D Rhodium AZ Absolute Copper, and Clear Day Audio solid silver Bal ICs. WW Gold Eclipse 7 speaker cables. Rob |
#130
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Last edited by BuffaloBill; 11-03-2017 at 12:19 PM. |
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