Olive 6HD Transport Problem

[Jerome W]

Originally Posted by howiebrou

I still think you must notify Olive HQ. They will be quicker to jump on it and nip it in the bud.

Yes Howie, I will call them monday and send them a recommended official claim by posts today. I think they don't answer calls on saturdays or if they do, bosses are not there....

[Masterlu]

Originally Posted by howiebrou

In Bangkok the only way a customer got a major car manufacturer to refund a lemon car was to set it on fire in front of the dealership!

howie

Talk about a burning desire to get your money back!

[howiebrou]

Originally Posted by Masterlu

Talk about a burning desire to get your money back!

What is funnier is that the woman got her money back immediately from Honda, and went straight to Toyota to buy a car. The following week the sales of Honda in Thailand went down the tube!

[Jerome W]

Originally Posted by howiebrou

What is funnier is that the woman got her money back immediately from Honda, and went straight to Toyota to buy a car. The following week the sales of Honda in Thailand went down the tube!

Interesting Howie.... I wonder where should I burn the OLIVE 6HD....?
San Francisco or Paris ?
We could probably make a nice barbecue on it !! The screen will tell us what is on the menu !

[Still-One]

Jérôme
When you try and call Olive, be aware they are on Pacific Time in the US which is 9 hours behind CET. They answer phones during normal business hours.

Are you having problems with all discs or just one or two? I have only had issues loading two discs on my Olive and I think they both contained "extra content" that wants to go out to the internet when connected to a PC's drive. They seem to hang up for some reason.

The only individual I know who returned his Olive was Victor and from what I remember there were no issues within the 30 day period. He didn't like the interface.
Jim

[jdandy]

Jérôme.......I went to Olive's website this morning. Maybe this will turn up the heat. A young startup company like Olive certainly doesn't need the negative press. My hope is they will make sure you receive your refund. This is the email I sent them through their web contact page:


Just a heads up. There is trouble brewing in Paris France with a friend of mine who is unhappy with an Olive 6HD he purchased. After two defective units, he is seeking a refund. The dealer and French distributor are not being helpful. My friend's name is Jerome (last name withheld from this post but included in the email) .

The reason I am contacting you is to let you know Jerome is a member of AudioAficionado.org, a very active and respected high-end audio forum. He is posting his experiences, and detailing what has been happening with the two 6HD units, and the dealers lack of cooperation with respect to honoring your 30 day money back guarantee. I wanted to let you folks know that this is being discussed online, and Google's web crawler routinely picks up AudioAficionado.org posts. I am sure Olive doesn't want this type of negative press, and my hope is that Jerome will be treated properly so that his online posts will have a positive conclusion. Please read this thread to see what the problems are: http://audioaficionado.org/digital-m...tml#post138367

AudioAficionado.org has members worldwide, and Jerome's post is being read and discussed with members in Hong Kong, Singapore, France, Germany and the US. You guys might want to nip this in the bud.

[jdandy]

Originally Posted by C220MC275

Interesting Howie.... I wonder where should I burn the OLIVE 6HD....?
San Francisco or Paris ?
We could probably make a nice barbecue on it !! The screen will tell us what is on the menu !

Jérôme.......You can burn it in Paris, just video tape it and with a short narative of your problems, then post it to YouYube. It will be seen around the world.

Hopefully, Olive will make certain you are refunded your money before it goes to anything like that.

[Still-One]

Jérôme

I am not sure how the French legal system works but before you Trash a company or a product online or in print be careful you are have all of your ducks in a row. You may win the PR battle but find yourself losing elsewhere.
Jim

[Dj_AmTraX]

Their web site is off my Bookmarks. Thanks for sharing your experience.

[Jerome W]

Originally Posted by Still-One

Jérôme
When you try and call Olive, be aware they are on Pacific Time in the US which is 9 hours behind CET. They answer phones during normal business hours.

Are you having problems with all discs or just one or two? I have only had issues loading two discs on my Olive and I think they both contained "extra content" that wants to go out to the internet when connected to a PC's drive. They seem to hang up for some reason.

The only individual I know who returned his Olive was Victor and from what I remember there were no issues within the 30 day period. He didn't like the interface.
Jim

Hi Jim,

Yes I'm aware of the Pacific time.
The noise of the cd mechanism appeared with a few discs.
Unability to read and import was only with one disc.
Headphone output out of order all the time...

Now Jim, the question is not about what is the problem with the unit. I'm not sure if you still work but I do work around 60 to 65 hours a week. I don't have time to play with faulty units.
I did not bash or trash Olive.
I just reported my repeated problems and I suggested that the second unit I received was probably a unit already returned to Olive by an other unsatisfied customer. It is tottaly unacceptable, for a unit of this price, to receive a unit which is not looking new, and with dents on it.
I don't know what do you mean by "could loose elsewhere".
I'm not looking for a winning battle or a war. I'm just asking for a decent service, which the minimum is to respect and honor your own policy.
I am a very honest individual in my work.
I assume my responsabilities all the time and thank God, that is probably the main reason why I am successful.
I'm sorry if I wait for others to act in an honest way too !
If I get the service I have the rights to ask for, be sure that this will be mentioned here.