#11
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Toga,
As a Magico Q owner, I would, in theory, agree that you should pursue a warrantee remedy. If gaskets started to show on my speaker, Magico would certainly hear from me. At these prices, there should be nothing less than complete owner satisfaction! But, on the other hand, I would also understand your reluctance to pursue shipment back to the factory over such long distances and possibly having to go without your speaker for a significant period of time, over a cosmetic problem. Why not renew your membership and share some pictures? Ted.
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Magico Q3 plus S-Pods, Spectral DMA-500AR, DMC-30SV pre, Esoteric F-03a, Esoteric S-05, Esoteric P02X, N-01XD, Cybershaft OP21A-D, Roon Nucleus Plus w/S-Booster LPS, Uptone Audio EtherRegen w/ LPS-1.2, MIT Oracle MA-X V2's, Oracle SHD-120 V2, Shunyata Sigma Clock 50’s, Sigma Ethernet’s, Alpha USB-V2, Wireworld Platinum Starlight 7 HDMI's, MIT Oracle Z-III PC's, Z Power Bar Conditioner, Coherence Systems ADD-Powr Sorcer X4, EAU2, Furutech Flux 50 filters, GTX-D rhodium outlets, service sub panel w/ 4-30 amp dedicated circuits, Stillpoints Ultra 6, Ultra 5, Ultra SS, HRS Damping Plates, Cable Isolators, Sony XBR75ZH8. |
#12
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#13
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I am curious as to why would you take these issues publicly before you bother to contact your dealer or Magico?
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#14
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Quote:
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Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A |
#15
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I think TOGA bough Q7's used....
Not sure if warranty is transferable..... |
#16
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Hi all, I will make it clear one by one.
1. I am sure totally sick to see this happen, but still, as long as the speakers sound the same as before , it is not the end of the world. 2. I witnessed the delivery process, the installation by myself and I know how trouble some it will be to have them moved again, let alone to ship back to US. Customs clearance could be some issue too. big issue for something like Q7. 3. My dealer usually give good service I don't worried. 4. My question is, once repaired. will it happen again next summer ? I just saw these gasket this summer, I believe the heat make it happen. during daytime with A/C off the room was pretty warm at 92F. 5. While I own Q3, I sent email directly to Magico to ask about the effect of warm room temperature to the speakers rubber parts, but they did not reply me, so now it seems I know the answer already. 6. I purchase these Q7 new, and I never know the warranty term, didn't ask it, but could be about a year. will update once I call dealer. I bet the answer will be " don't worry about that, it's not a serious problem" haha. 7. the reason I let you know this before bother to contact dealer is simple. when I first noticed it I had iPad on my hand while it was a night of a weekend, So there was no way to contact dealer, but a post on AA can be done instantly. And even for now it is still morning of Monday I will have to wait for 3 hours more before I can call them. Toga. Last edited by TOGA; 06-02-2014 at 09:31 AM. |
#17
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TOGA...if it's new then you definitely have warranty coverage. I checked on Goodwins Highend website and they have the product manuals for the Q3 and Q5 but not Q7, and for both of those speakers, the warranty coverage is 5 years. I am assuming the Q7 should be the same (it better be for that kind of money). So if your dealer comes to you and tells you "its no big deal," tell him you are never going to buy anoher component from him again. And here's why. Magicos are "sealed enclosure" speakers (meaning no ports). And they are tuned as such. If the appearance of a gasket implies that there is even the tiniest of openings in the seal between two side panels or anywhere in the enclosure of the speaker, then there is the possibility that it is no longer a "sealed" enclosure. You may not hear any appreciable difference now but what if another gasket appears on the same side or on other other side of the speaker? You should not be satisfied with anything less than a full resolution of this matter on the part of your dealer. You did not pay chump change for this speaker. They are under warranty. And it's their responsibility to get it resolved. You can obviously decide to do whatever you deem appropriate but if I were in your shoes, I would want it resolved. I know it's a huge speaker and it weighs a ton and it's a long way to ship and may be gone for a while and those are all your dealers problems now I have given you my best advice and I will now bow out. Good luck.
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#18
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I'm with Cyril... Not to mention that resale value is adversely affected until fixed, or replaced.
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#19
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Hi,
I am in contact with dealer, today they will come to investigate and take photo. Ok. there has been some discussion about sealed box speakers here before, about are they 100% air tight or not, some said so, some argued. But a point to make here is. If this is a sign of sealant aging on my 1 year old Q7, visible or not, other Magico speakers out there were sealed with the same sealant, so owners please take caution too. Thanks everybody. Toga |
#20
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[QUOTE=TOGA;611824]
...., I believe the heat make it happen. during daytime with A/C off the room was pretty warm at 92F. [QUOTE] What would be the "lowest" temperature with A/C on? In any case, the dealer/Magico should fix the problem to your satisfaction. |
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