JMoney Ear Pads, DON'T BUY! See *** Pictures ***

[Dj_AmTraX]

I want to get this out there in case anyone here was interested in doing this modification. PM me if you want the link to the entire thread from another forum.

I got my D7000 ear pads from JMoney on May 3rd, 2011. The wait was about two weeks from placing order to in my hands, but I did pay extra for fast ship. I have to say that I am not completely happy with the build quality of ONE of the ear pads. The leather is all bunched up and the pad is not as firm as the other one. Inside the ear pad was a bit faded in color. I like that it's a bit ticker so the headphones now fits better. But just the build quality of ONE is not what is shown on the web site. I've contacted J$ about this issue, no reply yet.

See the pictures. Noticed the difference? Am I wrong to expect better for almost $100?









- Day TWO, no response from JMoney.


- Day THREE, no response from JMoney

- Day four: Response from JMoney.

"Thanks for your email. As each of my pads are handmade, you are going to see differences
between each and every pad. By looking at the photos, you are simply seeing the natural
folds of the particular piece of leather. Each piece of leather is stamped out to look like
one another but because leather is actually the skin of an animal, parts will be thicker
and will form around the memory foam in a different way.

Hope that explains everything. If you really wish to have the pad exchanged, I am happy
to do so; however, you would have to pay the shipping costs".

thanks and best regards

Jeremy

-My reply email:


Jeremy,

I understand that leather is not perfect, but
the craftsmanship of the pads should be consistent. The one pad I received clearly is not like ones shown on your web site and the other pad you sent me. Asking me to pay additional shipping to exchange what should not have been sent to me is not reasonable.

I want to continue to recommend your products to other headphones
audiophiles, but i can't if JMoney wouldn't stand behind their products.
I look forward to your final decision.

Mike~ Sent from my iPhone

- Final outcome on the 6th day:

Well, it's been two days since I replied to JMoney's email asking for his final decision. No response yet. IMO, he should reply to his customers more promptly specially when the email has a subject line of "problem with my order". I am considering this purchase as a loss. I hope that others who are thinking of buying from JMoney will see this thread and seriously think about who they are dealing with.

[Masterlu]

From what I see and read, I wouldn't be a happy camper either...

[Dj_AmTraX]

Thanks Ivan. I know it's not a lot of money, but it's the principle so I want to get the word out on this so others don't have to go through the headaches I went through dealing with this seller.

[Masterlu]

I really despise poor communication from a seller!

Anyone who has dealt with me knows how serious I am on Customer Satisfaction.

[Dj_AmTraX]

I agree, the fact that the seller don't even list a phone number should have been a sign for me.

[jdandy]

Mike.......Just send the earpad that is unsatisfactory back like the email instructed you to do, and a replacement will be sent. It is not uncommon to have to pay return shipping. Try eating the shipping cost for a MEN220 to Binghamton from Florida....TWICE. How much can the return postage be? Is that few dollars worth the frustration and disappointment?

[Alberto]

Originally Posted by jdandy

Mike.......Just send the earpad that is unsatisfactory back like the email instructed you to do, and a replacement will be sent. It is not uncommon to have to pay return shipping. Try eating the shipping cost for a MEN220 to Binghamton from Florida....TWICE. How much can the return postage be? Is that few dollars worth the frustration and disappointment?

Shipping charges suck! Especially when you are not at fault. I ended up paying $200 in shipping (not to mention driving and waiting at UPS) for the privilege of returning an obviously defective Luxman L550a amp (the "famous" smelly and buzzy Luxman I bought a few months ago.)

Alberto

[jdandy]

Originally Posted by Alberto

Shipping charges suck! Especially when you are not at fault. I ended up paying $200 in shipping (not to mention driving and waiting at UPS) for the privilege of returning an obviously defective Luxman L550a amp (the "famous" smelly and buzzy Luxman I bought a few months ago.)

Alberto.......I agree, but what is the alternative? I am sure the return shipping charges were outlined in the customer agreement section of the site, so you know in advance if a problem occurs you will be responsible for return shipping. We tend to mentally discount this with the notion that a defective product won't happen to me.

Some companies do it right. When I had a defect develop in my Oppo BDP-83 audio playback, Oppo emailed me a prepaid UPS shipping label. I printed it out, taped it to the box, and that was it. Oppo repaired my BDP-83 in two days, emailed me that it was shipped, and I had it back three days later, all with no cost to me. That's how it should be done.

[Dj_AmTraX]

The fact that this seller is slow to response or no response at all leaves me to not trust that he will make things right. He is asking me to pay shipping to for the replacement too which IMO unreasonable. Dumping more $$$ into a bad product doesn't make sense to me. I'll just take this as a loss and move on. I just want others to know about this seller so they can make their decision to buy or not.

[Jerome W]

Mike,
I agree with you and I thank you for sharing your experience.
I won't buy from him.
On a side note, after 6 months of waiting for nothing, I have said to the maker of a special electronic component, who did not comply with his duties ( send me the money back because the item did not arrive to me ) that he will get a nice review on AA if I did not receive the money.
He paid me the day after !
AA is becoming a reference in audio consumering and that's great news for us !