M Project speakers

[antipop]

Originally Posted by mulveling

It is shocking you have such low opinion of engineers! Engineers might run a company into the ground from lack of business acumen, but they won't do it by screwing customers along the way.

No need to be shocked. It's not a low opinion but the reality (there are obviously exception). You gets amazing and revolutionary products but that completely miss client needs.

I'm an engineer myself and I've seen many running companies. They are often so focused on the product that they overlook customer needs and service.

[jazzman]

I see a few people posting rants on Magico, but nobody knows what really happened. Another example of the "free right to criticize on internet", without any fact to support. Did Toga ever tell who he contacted at Magico? who asked him to remove the thread? we know nothing.

I had numerous emails exchanges over the past years with Dave, the person in charge of after sales. Answer was always fast and professional. I asked advice to Alon when meeting him at a show, he was very helpful. Exactly the service I expected from a vendor of speakers of this price. One friend of mine who is also a Magico owner had to replace a woofer on his Q1 (partying too hard...). He is very happy with the service he got.
So overall, I cannot reconcile the forum noise and my past experience with after sales of the company. And no, I don't find them arrogant. Of course, if you try to talk to them in middle of CES when there are 5 dealers or journalists queuing in, they will make you understand they have limited time for you, but that's normal.

Before jumping too quickly to conclusions, would be good to know what really happened. I am seriously doubting that Toga ever contacted the Magico factory and got this type of answer. He may have talked to his local dealer and got a too zealous employee telling him to remove his post, maybe - I don't know the local dealer and I can imagine it is difficult to control everything that your distributor network may say when you are present in so many countries! But getting this answer from Magico after sales? no way. if I would be Toga, I would contact Dave, I am sure he will be in very good hands.

[kev313]

Originally Posted by jazzman

I see a few people posting rants on Magico, but nobody knows what really happened. Another example of the "free right to criticize on internet", without any fact to support. Did Toga ever tell who he contacted at Magico? who asked him to remove the thread? we know nothing. I had numerous emails exchanges over the past years with Dave, the person in charge of after sales. Answer was always fast and professional. I asked advice to Alon when meeting him at a show, he was very helpful. Exactly the service I expected from a vendor of speakers of this price. One friend of mine who is also a Magico owner had to replace a woofer on his Q1 (partying too hard...). He is very happy with the service he got. So overall, I cannot reconcile the forum noise and my past experience with after sales of the company. And no, I don't find them arrogant. Of course, if you try to talk to them in middle of CES when there are 5 dealers or journalists queuing in, they will make you understand they have limited time for you, but that's normal. Before jumping too quickly to conclusions, would be good to know what really happened. I am seriously doubting that Toga ever contacted the Magico factory and got this type of answer. He may have talked to his local dealer and got a too zealous employee telling him to remove his post, maybe - I don't know the local dealer and I can imagine it is difficult to control everything that your distributor network may say when you are present in so many countries! But getting this answer from Magico after sales? no way. if I would be Toga, I would contact Dave, I am sure he will be in very good hands.

Perhaps, and, given the price, I sincerely hope that you are correct.

[mulveling]

Originally Posted by antipop

No need to be shocked. It's not a low opinion but the reality (there are obviously exception). You gets amazing and revolutionary products but that completely miss client needs.

I'm an engineer myself and I've seen many running companies. They are often so focused on the product that they overlook customer needs and service.

Georges, I did not mean the "shock" so seriously
I absolutely agree, but wanted to note that I feel competent engineers to be (as a group) extremely honest fellows.

[antipop]

Originally Posted by mulveling

Georges, I did not mean the "shock" so seriously
I absolutely agree, but wanted to note that I feel competent engineers to be (as a group) extremely honest fellows.

I totally agree with you. Competent engineers are very often nice people and I have quite a few among my closest friends.

It's the role of the MBA to screw the client (j/k)

[antipop]

Originally Posted by jazzman

Did Toga ever tell who he contacted at Magico? who asked him to remove the thread? we know nothing.

Toga contacted his dealer which contacted Magico USA. Before looking at the issue, Magico USA asked for the thread to be deleted first.

Typically, a dealer couldn't care less if there is a thread or not. He would actually be looking to serve the customer needs first.

[jazzman]

Originally Posted by antipop

Toga contacted his dealer which contacted Magico USA. Before looking at the issue, Magico USA asked for the thread to be deleted first.

Typically, a dealer couldn't care less if there is a thread or not. He would actually be looking to serve the customer needs first.

how do you know that?
I was on a call with Alon Wolf today to discuss amplification of my speakers. I asked him about this full AA story and he told me the following: "We never talked to Toga, we don’t really know who he is, and we most certainly did not asked anyone to remove any post. We would of course be very happy to help him with his very simple issue: all it takes is a rag and a bit of alcohol for wiping of the access sealant. Toga should contact our after sales and we would proactively resolve this situation for him, to his utmost satisfaction"

[dznutz]

Unfortunately we will never know the truth unless TOGA decides to inform us

I, for one, feel that any quality control issues made public will be frowned upon by Magico

[jdandy]

Jazzman.......You may not have read it but Toga knows what happened. He stated in his Q7 anomaly thread that he contacted his Magico dealer. He stated his dealer told him they contacted Magico, and his dealer then told him, "The first response from Magico USA is very disappointing. They demand that I delete this post..."

Believe what ever you want as you query Magico about Toga's issue. I believe Toga. No where did Toga say he contacted Magico. Toga contacted his dealer who contacted Magico.

I seems that Magico has some history of questionable customer service and dealer service, as well. It also appears they put up a good front when questioned about it. Magico is well aware of the fallout from their initial response to Toga through his dealer. Believe what you want and I will do the same.

I realize Magico as a company represents many hard working people who do their best every day at the jobs they are employed to do. A poor decision by an individual in a management or service position should not be construed as a slam on the good people that design and build Magico speakers. Unfortunately, sometimes making a poor decision, especially in the Internet age, is like throwing a rock into a still pond. You get the initial splash followed by many ripples that travel long distances before they subside. Like it has been said already, there are both sides and then there is the truth. All I really hope to see is Toga's Magico Q7 gasket issue corrected to his satisfaction.

[kev313]

First of all, the quote attributed to Alon seems too much like ad copy to have been actual dialogue. Secondly, at $185,000 for speakers, I do not expect sealant to leak and, if it did, Magico USA should send the dealer running... No ... RUNNING out there to clean it up himself with an explanation, assurances that it will not happen again, and an apology. And a box of doughnuts.