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Mark Levinson Sound that Speaks for Itself

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  #51  
Old 01-17-2021, 11:22 AM
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Default Mark Levinson 532 H issue.

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Originally Posted by brad1138 View Post
I should clarify, when I say "off", I mean standby.

brad1138,
After scanning this thread, it’s pretty clear (at least to me) that you will never be satisfied with this purchase. I totally get it. My advice: You need to move on.

You stated don’t ever want to do business with Audio Classics again. They have a good reputation generally, though, so maybe you should see if they will take the amp back. Worth one more try.

Harman screwed you out of the warranty for some BS e-bay nonsense reason. Unless their written warranty policy specifically excludes internet sales, a nice letter from your lawyer might provide them with some needed mental clarity.

The ‘repair’ was clearly done by an idiot technician who doesn’t know electronics and just ‘shot-gunned’ the fix without understanding the problem fully or even finding root cause.

You won’t get any satisfaction from the repair center - they will just claim this is how they all work - and they could even be correct. They just want you to go away.

Even if this all gets cleared up there will be doubt in your mind every time you turn on this amp and listen - it just won’t be right.

All of this is a real bummer, and there is only one way out. Life is too short to deal with a company that is a shell of what it once was, besmirching a fine name in the process.

I wish well whatever path you choose to take.

Tom
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Last edited by W9TR; 01-17-2021 at 11:35 AM.
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  #52  
Old 01-17-2021, 12:20 PM
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In farness to the the tech he may not be able to duplicate the circumstances which caused this failure, he may not have tried hard enough or it may be the result of FM (f'ing magic). I don't know but I'm betting the output was shorted accidentally. AC or Levinson should repair or replace it free of charge, especially AC who sold and certified it was OK.
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  #53  
Old 01-17-2021, 02:19 PM
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Quote:
Originally Posted by W9TR View Post
brad1138,
After scanning this thread, it’s pretty clear (at least to me) that you will never be satisfied with this purchase. I totally get it. My advice: You need to move on.

You stated don’t ever want to do business with Audio Classics again. They have a good reputation generally, though, so maybe you should see if they will take the amp back. Worth one more try.

Harman screwed you out of the warranty for some BS e-bay nonsense reason. Unless their written warranty policy specifically excludes internet sales, a nice letter from your lawyer might provide them with some needed mental clarity.

The ‘repair’ was clearly done by an idiot technician who doesn’t know electronics and just ‘shot-gunned’ the fix without understanding the problem fully or even finding root cause.

You won’t get any satisfaction from the repair center - they will just claim this is how they all work - and they could even be correct. They just want you to go away.

Even if this all gets cleared up there will be doubt in your mind every time you turn on this amp and listen - it just won’t be right.

All of this is a real bummer, and there is only one way out. Life is too short to deal with a company that is a shell of what it once was, besmirching a fine name in the process.

I wish well whatever path you choose to take.

Tom
Thanks, I appreciate that.

The crappy thing is, even if I get AC to buy it back, I am out $2,000 in the cost of repair and shipping. This is a lot of money to me, the most I have ever spent on anything outside of a car and house. I can't really afford to bail on it and then afford anything near its (supposed) quality.

I did reach out to Audio Classics and have been corresponding with a Steve. I let him know about being told it was "normal". I am waiting for his reply to that.
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  #54  
Old 01-17-2021, 02:47 PM
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I would really exercise the Harman warranty situation. If you check all the boxes that would satisfy their warranty policy and they are not honoring it, you should write a nice letter to the president. Unfortunately they are owned by Samsung so your recourse may be limited.
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Amati Homage VOX Center,
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MC 602 for the rears
C 1100, MX 151, MCD 1100, MR 80
Nottingham Dais with Sumiko Palo Santos Presentation
SurfacePro 3, JRiver, WW Starlight Platinum USB, Schiit Yggdrasil, Benchmark DAC3 HGC

MX 151, OppO BDP-95, JVC RS-500 DILA projector, 106" diagonal Stewart Luxus Screenwall Deluxe with Studiotek 130 G3 material.

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  #55  
Old 01-17-2021, 03:51 PM
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Quote:
Originally Posted by W9TR View Post
I would really exercise the Harman warranty situation. If you check all the boxes that would satisfy their warranty policy and they are not honoring it, you should write a nice letter to the president. Unfortunately they are owned by Samsung so your recourse may be limited.
That avenue is pretty much dead. The WCSC did what they could, apparently the decision was made by the top person at Harman, they gave me his name but I don't remember it now.
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  #56  
Old 01-17-2021, 03:55 PM
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The WCSC said to leave it on all the time. Normally I would, but I have heard it isn't good to leave amps on w/o a source powered on in front of it. Also, I have it connected to the 2 channel preamp via RCA, and also an HT Prepro via XLR. I switch between them as needed. I don't like switching the RCA/XLR switches on the amp with it being powered on. But as long as nothing is playing, it would probably be fine.
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  #57  
Old 01-17-2021, 04:21 PM
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Default Mark Levinson 532 H issue.

Quote:
Originally Posted by brad1138 View Post
That avenue is pretty much dead. The WCSC did what they could, apparently the decision was made by the top person at Harman, they gave me his name but I don't remember it now.


Get his name. Find a lawyer to write a nice letter for you. At the same time contact your state consumer fraud office. If you meet the letter of the ML warranty you have recourse, but only if you take the initiative.
__________________
Main System:
Amati Futura Mains
Amati Homage VOX Center,
Proac Response 1sc Rears,
Three MC2301's for L,C,R
MC 602 for the rears
C 1100, MX 151, MCD 1100, MR 80
Nottingham Dais with Sumiko Palo Santos Presentation
SurfacePro 3, JRiver, WW Starlight Platinum USB, Schiit Yggdrasil, Benchmark DAC3 HGC

MX 151, OppO BDP-95, JVC RS-500 DILA projector, 106" diagonal Stewart Luxus Screenwall Deluxe with Studiotek 130 G3 material.

Lake House:
Ohm F, MC 275V, C2300, MR 77, Rega P3

OnDeck:
McIntosh MAC 4300v

Last edited by W9TR; 01-17-2021 at 04:33 PM.
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