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  #21  
Old 08-08-2017, 08:39 AM
jayvis jayvis is offline
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Quote:
Originally Posted by Audioraven View Post
Seriously, they should send you a replacement via Next Day Air. That would be proper Customer Service.
Actually, that kind of customer service slowly dried up 20 years ago at McIntosh. It hasn't been the same since.
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  #22  
Old 08-09-2017, 02:56 AM
damacman damacman is offline
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In all fairness to McIntosh, this is the first time I've ever heard of a DOA preamplifier in near 30yrs of owning the brand.
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  #23  
Old 08-09-2017, 10:04 AM
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Originally Posted by damacman View Post
In all fairness to McIntosh, this is the first time I've ever heard of a DOA preamplifier in near 30yrs of owning the brand.
I have had other McIntosh pieces in the past with no issues so I did not expect DOA preamplifier.
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McIntosh MR87 tuner, McIntosh D1100 as dac & preamp , McIntosh MC462 power amp, Apple iPad Pro 11” M2 cpu for media streaming, AudioQuest Carbon USB-C to USB 2.0 interconnect , Magnepan MG 0.7 speakers , JL Audio Dominion d110 subwoofer
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  #24  
Old 08-09-2017, 03:54 PM
PHC1 PHC1 is offline
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"Depressing day" is bombs dropping on your house, no food to eat, no clean water to drink, being sick and not having access to healthcare, loosing your loved one. Everything else is just a minor glitch in the harmonious matrix.
The preamp situation will be resolved.
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  #25  
Old 08-10-2017, 11:21 PM
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Amen...
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  #26  
Old 08-18-2017, 06:02 PM
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They will SOON 😈
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  #27  
Old 08-19-2017, 12:18 PM
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miatadan miatadan is offline
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Still waiting for replacement preamplifier
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McIntosh MR87 tuner, McIntosh D1100 as dac & preamp , McIntosh MC462 power amp, Apple iPad Pro 11” M2 cpu for media streaming, AudioQuest Carbon USB-C to USB 2.0 interconnect , Magnepan MG 0.7 speakers , JL Audio Dominion d110 subwoofer
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  #28  
Old 08-19-2017, 12:22 PM
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jdandy jdandy is offline
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Dan.......I think I would be asking for a refund and considering a different preamplifier.
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STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario
LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113
VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A
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  #29  
Old 08-19-2017, 12:46 PM
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It's my understanding that it normally takes about three days to receive items from McIntosh headquarters. Perhaps it's time to move forward.
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  #30  
Old 08-19-2017, 06:47 PM
Beans Beans is offline
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Quote:
Originally Posted by miatadan View Post
Quality control was not Job 1, scratch on paint behind glass above input knob and also did not set level, never had problems with new McIntosh in the past
Just because you didn't see damage to the shipping carton does not mean it wasn't mishandled. To me, since it did not sit level that means the chassis is bent. That thing was dropped.
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