#1
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FedEx Claim?
Six months at Cary and FedEx destroys it. Looks like it was dropped from ten feet.
Anyone know how this works? Sounds like everything broke loose inside of it. |
#2
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I would talk to Cary before filing a claim and discuss the packaging. FedEx is tough to deal with on claims.
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#3
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Hopefully it was shipped with all original factory packing and an appropriate declared value. FedEx will generally deny a claim at first, but if it was adequately packed and you pursue it you have a good chance of getting the declared value or cost of repair covered. I agree that it would be best to contact Cary for their assistance, since they likely have a contract with FedEx and such claims are generally the responsibility of the shipper. If they do a lot of business with FedEx they have a better chance of successfully negotiating a claim than you would. Good luck and hope you get satisfactory resolution in a timely manner.
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#4
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Quote:
Take photos to prove your case. Its always best to refuse a package if you suspect heavy damage from the carrier. Boxes need to withstand the rigors of shipping. Most damages occur because of improper packaging though. Best of luck. Ron
__________________
Ron Processor: McIntosh MX170, Amp: Legacy Audio i-V7, Digital: Benchmark DAC3B, Roon Music Player, Oppo UDP-205, Apple TV 4K, Fire TV Stick 4K Max, Analog: Gold Note Pianosa Turntable, Gold Note PH-10 Phono Preamplifier, Donatello MC Cartridge, Speakers: Legacy Audio Signature SE Natural Sapele Pommele, Silverscreen HD Center, JL Audio e112-Gloss Sub |
#5
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OH GEEZ so sad and sorry
Yep I 3rd say get Cary involved asap... |
#6
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Uggh, sorry to hear this.
The shipper must initiate the claim.
__________________
Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#7
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I hope you took photo's of everything. Inside and out. Contact Cary first. So sorry to hear this happened. It's heartbreaking I know.
UPS destroyed my friends Studer RTR. It took him 8 months to get only $3,000 when the declared value was $5,000. He lost on that deal and has never replaced the RTR.
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McIntosh MA8000; McIntosh MC1502; Canton Vento Reference 1 DC; E.A.T. E-Flat; Soundsmith Paua Mk II; Technics SL 1210 MK5; Audio Technica AT-150 MLX; Tascam BR-20; Teac X1000R; Pioneer RT-707; Oppo UDP 205; Denon DCD A-100; HP All-In-One Touchscreen Server; JRiver MC 28; Woo Audio WA6; Shure SRH 1840; SVS SB 1000; Jolida 502BRC; Jolida JD9; VPI 16.5 RCM; Wireworld Oasis 8 Speaker Cables; Audoquest Columbia 72 DBS IC's; Panamax PM-5400 (source components only) |
#8
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Quote:
__________________
McIntosh MA8000; McIntosh MC1502; Canton Vento Reference 1 DC; E.A.T. E-Flat; Soundsmith Paua Mk II; Technics SL 1210 MK5; Audio Technica AT-150 MLX; Tascam BR-20; Teac X1000R; Pioneer RT-707; Oppo UDP 205; Denon DCD A-100; HP All-In-One Touchscreen Server; JRiver MC 28; Woo Audio WA6; Shure SRH 1840; SVS SB 1000; Jolida 502BRC; Jolida JD9; VPI 16.5 RCM; Wireworld Oasis 8 Speaker Cables; Audoquest Columbia 72 DBS IC's; Panamax PM-5400 (source components only) |
#9
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Quote:
I believe box damages from shipping may also be documented by the driver. Not a fun time. Ron
__________________
Ron Processor: McIntosh MX170, Amp: Legacy Audio i-V7, Digital: Benchmark DAC3B, Roon Music Player, Oppo UDP-205, Apple TV 4K, Fire TV Stick 4K Max, Analog: Gold Note Pianosa Turntable, Gold Note PH-10 Phono Preamplifier, Donatello MC Cartridge, Speakers: Legacy Audio Signature SE Natural Sapele Pommele, Silverscreen HD Center, JL Audio e112-Gloss Sub |
#10
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All statements presented are insightful and be sure before you call Cary there is no fine print releasing them from culpability.
I would expect you sent it to them correctly that should indicate it was packaged correctly and hopefully in the original packaging. Fed Ex and UPS are the majors, and no doubt they can be tough to deal with and if your in their shoes you get to see lots of fraudulent claims, so nothing but clear facts, no think statements allowed. Good luck, and know you always have your forum attorneys to seek council [emoji851] |
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