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WW 'warranty' service
At the risk of embarrassing myself, I'll share this little WW story and try to make it brief. Ivan got me into WW cables when I did some upgrades and needed balanced cables. They've been terrific! So when I wanted to get some power trigger cables for the system, naturally I thought of WW. I knew that I could use any cheap cables for power triggers, but I don't like cheap connectors, and actually the cables with 1/8-inch connectors from WW through Ivan were very inexpensive.
Of the three cables I needed, one was tricky - it needed to go from an ARC Ref 5, which has a tip-sleeve connector, to a McIntosh MPC1500, which is tip-ring-sleeve. When I ordered this from Ivan, I was mistaken on how the connections should be made. Of course, when I received the cable, it didn't work properly and Ivan pointed me to WW. To prevent further problems, I checked with Mac, and Chuck Hinton promptly answered with the info I needed for WW. I returned the cable to WW who turned it around quickly and did the work "under warranty." Yet there was nothing defective with the cable at all - the defect was solely with the idiot customer. And WW didn't charge me for the return postage either ... even though I asked them in an email to give me a bill. Larry at WW was very pleasant and helpful with this and ... patient, because he was dealing with a moron customer. This is first class service. I'm among the first to complain about bad service, so I think it's my duty to point out exceptional service, too. WW gets it: The customer comes first, even if he's the defect that needs to be repaired "under warranty."
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Primary sources: VPI TNT III/SDS turntable, SME-V arm; Bryston BDP-3 digital player; Bryston BDA-3 DAC; McIntosh MVP-881 disc player; McIntosh MR-80 tuner. Preamplifier Audio Research Ref 5SE; Audio Research Ref Phono 2SE; Moon 430 HA. Amplifiers Conrad Johnson Premier 1B; Audio Research D-300; Bryston 4B. Speakers Infinity IRS Beta. Recorders Tandberg TD20A; Crown SX-822; Nakamichi 670ZX; Alesis Masterlink ML-9600. Power Tice Power Block/Titan (x2); McIntosh MPC1500; API Ultra II-20; multiple 20A derated dedicated lines. |
#2
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Curtis... thanks for your post; WW is super to work with.
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#3
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Primary sources: VPI TNT III/SDS turntable, SME-V arm; Bryston BDP-3 digital player; Bryston BDA-3 DAC; McIntosh MVP-881 disc player; McIntosh MR-80 tuner. Preamplifier Audio Research Ref 5SE; Audio Research Ref Phono 2SE; Moon 430 HA. Amplifiers Conrad Johnson Premier 1B; Audio Research D-300; Bryston 4B. Speakers Infinity IRS Beta. Recorders Tandberg TD20A; Crown SX-822; Nakamichi 670ZX; Alesis Masterlink ML-9600. Power Tice Power Block/Titan (x2); McIntosh MPC1500; API Ultra II-20; multiple 20A derated dedicated lines. |
#4
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Good post!
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#5
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Wireworld is first class and a standard setter for customer service in the industry.
Larry really is a great guy. I met him over 20 years ago and he has always been top notch.
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Buddy Boulder 1160 Amp, 1110 Pre-Amp Audio Research Ref. 3 Phono-Pre Vivid Audio Giya G2S2 Speakers MSB Reference DAC Innuos Statement w/Next Gen. PS B & W DB1D Subwoofer X2 Audioquest Niagara 5000 Power Conditioner Kronos Pro Turntable w/Kronoscope RS tonearm + SCPS-1 PS + MSL Platinum Cart. VPI HW-40 Turntable w/ Lyra Etna cartridge Jay's Audio CDT3-MK3 CD Transport Schiit Mjolnir 2 HPA + Audeze LCD X headphones Adona Equipment Rack and Amp Stands Furutech Outlets and Plates + NCF Booster Shunyata Cables Synergistic Research Galileo SX Ground Block, FEQ 4, Black Box + Room Acoustic treatments |
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