#21
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Mine too!
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Stereo: Hegel H590, Grimm Audio MU1, Mola Mola Tambaqui, Burmester 948 - V3 & V6 racks, Vivid Audio G2 Giyas, REL Carbon Special (pair), Silent Angel Bonn N8 Ethernet Switch & Forester F1, Wireworld Platinum Eclipse IC and SE SC, Furutech Digiflux AV: Hegel C-53, Marantz AV8802A, Oppo BDP-203EU, Pioneer Kuro 60", Vivid Audio C1 & V1w's, Wireworld Platinum Eclipse, SE & E Second system (veranda): Halgorythme preamp and monoblocks, Burmester 061, Avalon Avatar, Sharkwire & Wireworld cables |
#22
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Are the serial numbers sequential? Any chance they could have mixed up one speaker as a floor demo with something unopened?
My B1 were cosmetically flawless when I got them. |
#23
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- Buck
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Library: Speakers: Avalon Acoustics Isis, Subwoofers: (2) REL Acoustics 212SE Amplification: D’agostino Momentum preamplifier, D’agostino S250 stereo amplifier Digital: dCS Rossini CD/SACD transport, dCS Rossini DAC/streamer/master clock. Analog: Brinkmann Taurus table, Lyra Etna Lambda, Audio Research Ref. Phono 3 |
#24
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#25
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could you let me know how to order? if vivid is not responding my email.. i have to buy one.. each.. for tweeter and official tweeter.. it would be appreciate if you can give me price for official tweeter also.. i have to replace for tweeter for sure but i would also get the official tweeter that has very tiny dot whole and little crease.. thank you so much.. but you know i still don't understand that i have to pay for the replace that i bought a new yes i got pretty big discount but it wasnt for the product has damaged.. and why they are still not response my email... i have no amp setup yet so if anyone would recommend one set of pre and power?.. transparent, live music, dynamics are all i want!! maybe all of us? haha |
#26
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is this right? two different number each speakers.. |
#27
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and no more than that.. the distributor has now changed to new company but they are selling higher price than old dealer.. old dealer is selling the vivid speaker and offer big discount but they never says this is not the completed one or used or displayed.. ever.. i am very confuse and disappointed with vivid audio doesn't reply my emails and never try to take care of this problems.. who bought vivid speakers.. |
#28
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That looks right. They should be one number different. |
#29
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I am being looked after by the dealer and the distributor in Australia with my current little issue. I have to say that Vivid have not responded directly to emails despite the fact that I CC'd them in to the conversation. Maybe they were happy for the local guys to handle it. I will find out next week, i just need to arrange a time for them to drop round and replace my problem driver. I'm very happy with the service from the local guys at this point. You would think a simple, thanks for letting us know you had an issue, we are on to it would be appropriate from Vivid. The gap between manufacturer, designer and customer is much smaller these days. I exchanged many emails with Paul Hynes in Scotland who built my systems macbook power supply. Gees, i have even exchange emails with the artists about their music from time to time.
Looking at the broader hifi market these days I think as a high end manufacturer you need to step up to protect your brand image and reputation. Naim Audio do it and i think their customers are pretty loyal as a result, certainly relative to most other brands were customers seem pretty mercenary ( like many manufacturers i guess). Personally i think credit where credit where credit is due. Remember that it would cost much less for a company to do a swap than it would cost us to do the same paying retail. The cost is in the R&D , not necessarily in the replacement item unless shipping is horrendous. With a cosmetic or cone issue i personally would prefer a simple part replacement than a wasteful whole driver replacement, but. It depends on how it is built in the first place. |
#30
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Bratt, I chatted to the CEO of Vivid, and he confirmed that they changed dealership in Korea because the old dealer that you bought from did not move any product. It appears that the old dealer is sour about the whole thing! Apparently they had stock just sitting for a very long time.
Philip confirmed that he did chat to the new dealer in korea about the situation and the dealer, details below, is more than willing to help you order parts, etc. It is their preference that the dealer handles this rather. Design & Audio Jung Young Jong +82 2-540-7901 T +82 2-540-7989 F kattie21c@naver.com Design And Audio Partners Bratt it appears that you got the speakers very cheap, what did you pay if I may ask? I would recommend you go and chat to Jung Young Jong and let him sort you out. They will come to you and do the installation of the tweeter, but you would have to pay for the part. Regards, Douglas Last edited by Douglas; 08-14-2015 at 08:36 AM. |
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