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Ayre A new dimension of musical enjoyment

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  #91  
Old 06-30-2017, 10:46 AM
ctsooner ctsooner is online now
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Yes very small. Maybe that's why I give them a pass at times. I will say that any interaction I've had with them directly has been outstanding. They just spent nearly an hour of their time with me on the phone walking me through a set up of my DAC. My dealer isn't digital ready quite yet, lol...he's getting there quickly, so we called Ayre together (I went to dealer first and HE took me to Ayre when he was unable to figure it out). They worked with me and we figured out it was MY network that needed a tweek and they fixed the set up eventually.

I found them most helpful and they cared and had total ownership. Great bunch who are being taxed a bit by their own success I bet. That said, they are hiring, but will only hire the best and not just anyone in order to get components out the door etc... I used to give Krell a bit of a pass many years ago when they opened up as they were local and I got the know some of them.

At least our components aren't devalued like some other top end gear, lol. 7 year life cycles with low cost upgrades surely make them semi unique in today's market.

Based on this thread is sure seems like they are trying like heck to fix things and make us happy. I applaud that as I often look to the bright side of things. That's just me and now that Alex is gone, I know no one at Ayre personally.
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  #92  
Old 07-09-2017, 08:06 PM
Biggar Biggar is offline
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I ordered my VX-5 over two months ago and (with a big hand from my dealer - on a Sunday) hooked it up tonight. Worth the wait - that's for sure! They must be seriously backlogged but, that's a good thing.
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  #93  
Old 07-23-2017, 10:36 PM
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Well after a few weeks, I am sure everything is working perfectly and I'm happy with the sound. After reading your rave reviews (of Ayre service) I was under the impression that the turn around time for an upgrade in the States was about a week....at least that is the impression I got, and a repair probably less than 2 weeks. I guess I made the wrong assumptions, so my expectations were very high, and I was disappointed at the time it took to upgrade and then repair the problem. In total 6-7 months, which I think by any standards is a bit long.
To their credit they fixed the problem even though it was my fault for using NetGear cables for Ayre link. I suppose when I was told "will check and send you an update tomorrow" was followed by silence for 10 days .... until I asked for the update. That made me think the delays were coming from the factory and not my local dealer.
Overall I'm and Ayre fan and love the product and the sound...and I've already forgotten about my frustrations...just enjoying the music. Thanks for your interest and suggestions.
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  #94  
Old 07-24-2017, 10:23 AM
ctsooner ctsooner is online now
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I personally don't care one way or the other if folks like or hate Ayre. I honestly have no skin in the game and now that Alex is gone (some didn't like him and I understand how different personalities can happen) I don't even know anyone there. I do know that I have had so many top amps/DAC's in my system to try out and none have beaten Ayre. Some sound as good and mostly in different ways, but I can't afford any of those as they are at least twice the cost of the Ayre. Ayre has subtleties that others most often lack.

They are the only amps I've used (not all of the amps have been in and out of my system, lol) that are neither tube, nor SS and that's the highest praise I can have possibly. They just sound correct and true to what I'm feeding them. Since upgrading to the AQ Horizon (WEL) balanced interconnects, it's taken them to levels I have not heard in my house ever. I can't wait for the new AQ power cords Garth has invented. I heard the prototypes and they blew me away (not going to be that costly either) and he said production cords are much better. That will be crazy, but Ayre takes great pride in building the mains filters into their amps and using the best Cardas cabling and connectors throughout. The devil seems to be in the details.
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