|
PS Audio Delivering the experience since 1974 |
|
Thread Tools | Display Modes |
#1
|
||||
|
||||
Pissed - Quintet failed to protect gear
I've got a PS Audio Quintet which is supposed to provide unrestricted power flow while also protecting against surges and spikes.
All my AV gear is plugged into it. Last night we had a surge that caused the lights to flicker for about 2 secs. I went to put on a movie this morning and realized the gear wasn't working or powering on. After an unplug/replug they fired up again. Obviously some internal protection circuit on that gear was tripped. Functionally the gear that was plugged into it appears to be operating without an issue however the LCD displays on a few pieces appears to have been "burned"! They're basically useless at this point. Why would this have happened and do I have any recourse against PS Audio for damage that should've been protected? I'm pissed to say the least.
__________________
Jayson Analog: Garrard 301 (Hammertone) | Woodsong Audio Plinth | Schick | Ortofon SPU 90th| A23 SUT (SPU) Everything Else: Devialet D-Premier | KEF LS50 | Sennheiser HD700 | GEEK Out / Pulse X |
#2
|
||||
|
||||
I'm sorry to hear this; here is their manual with the warranty in the back:
http://www.psaudio.com/wp-content/up...-and-Duet1.pdf
__________________
Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#3
|
||||
|
||||
ugghhhh...that really sucks.
Sorry for your troubles. I hope PS comes through with some form of compensation for the damage!
__________________
Michael 4K QLED|Aerial Acoustics|McIntosh D100 - MC501 - MX151|Bluesound|Schiit|Wyrd4Sound
|
#4
|
||||
|
||||
Quote:
I read the PS Audio Warranty for the Quintet. Nowhere does it state that PS Audio will be responsible for damage to your equipment, only that the Quintet will be repaired if found defective. The Warranty states in capital letters: THE WARRANTY DOES NOT EXTEND TO ANY INCIDENTAL OR CONSEQUENTIAL COSTS OR DAMAGES TO THE PURCHASER. Something else that comes to mind is the possibility of the wall outlet in your home not being wired properly. Using a polarity checker, test to ensure that the Hot, Neutral, and Ground wires are properly terminated to correct terminals on the receptacle. Turn off that circuit at the panel and double check that the terminations are snug and if wired improperly make the correction. An incorrectly wired receptacle could cause a surge protector to fail to protect connected equipment.
__________________
Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A |
#5
|
||||
|
||||
I have commercial grade whole house surge protection at the service panel in both my homes. I then use layered surge protection on each, and every system.
My Florida home took a direct lightning hit; luckily nothing was damaged.
__________________
Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#6
|
||||
|
||||
Luck of the draw. All bets are off with electricity. I recently took a direct lightning strike. My audio system was spared. Two outlets in my listening room got hit and took out computer equipment but dedicated lines supplying the juice didn't take a charge or if it did the PPPs clamped without blowing their circuits. Either way I got very lucky. Even a whole house surge protector cannot protect against a direct lightening strike ..... Mine hit the HVAC unit in attic and spread through home electrical circuit via the HVAC outlet, back to distribution box and back to home circuits. A whole house protector goes between service line and breaker box. Thankfully, direct strikes are less likely than power line surges. I need to protect my home with a whole house surge protector too.
__________________
Preamp: McIntosh C1100T/C1100C, McIntosh MX180 Amp: McIntosh MC611 (2), MC601 (3), MI254 Digital: McIntosh D1100, McIntosh MCT450, Meridian 808v6, Aurender N20, Aurender ACS10, Oppo 203 Analog: McIntosh MT10, Hana Umami Red Phono preamp: Simaudio Moon 610LP, 820S Signal cables: WW Gold Eclipse 7 speaker cables; Shunyata Sigma v2 XLR (2); Sigma v1 XLR (2), Transparent Ref XL (MM2) XLR; WW Silver Eclipse 7 (4) Digital cables: Shunyata Omega USB, Omega Ethernet, Sigma Ethernet; WW Platinum 7 Coax, AES/EBU Switch: Innuos PhoenixNet Power: Audioquest Niagara 7000, Audioquest 5000, Audioquest Dragon, Hurricane PC, Shunyata Alpha HC, AQ NRG Edison outlets, (8) 20 amp dedicated lines, 125 amp subpanel Speakers: Wilson Sasha DAW, Dynaudio Contour 30, Dynaudio Contour 25C Subs: REL s/812 (6), REL s/510 (3) Accessories: HRS M3X2 shelf (MT10), Stillpoints Ultra II v2 w/ bases (21), Ultra SS (12), Mini (12), LPi v1 Sound treaments: Artnovion |
#7
|
|||
|
|||
Quote:
"Some states do not allow limitations on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you." Good luck! Last edited by BlueSky; 08-17-2013 at 08:05 AM. |
#8
|
||||
|
||||
Hey everyone, thanks for the feedback and sorry for the delayed reply...had a major project at work that's been consuming my time lately.
I was really disappointed when I read that warranty exclusion since it seems that the point of surge protection is to protect you from a surge and the manufacturer should stand behind this to some degree. However I am in California so maybe the exclusion doesn't apply? I'll have some time this week to look into it and report. The strange thing about this whole event is that only the LCD screens are affected (as far as I can tell).
__________________
Jayson Analog: Garrard 301 (Hammertone) | Woodsong Audio Plinth | Schick | Ortofon SPU 90th| A23 SUT (SPU) Everything Else: Devialet D-Premier | KEF LS50 | Sennheiser HD700 | GEEK Out / Pulse X |
#9
|
||||
|
||||
Quote:
California Commercial Contracts. California upholds limitations of liability, but strictly construes their terms. A party may not limit liability for fraud, willful injury to persons or property, or for violation of law, whether willful or negligent. Cal. Civ. Code § 1668 (2006); Wheeler v. Oppenheimer, 295 P.2d 128 (Cal. App. 1956),Hallidayv. Greene, 244 Cal.App. 2d 482 (1966). See also, Tunkle v. Regents of University of California , 383 P.2d 441 (Cal. 1963) ("no public policy opposes private, voluntary transactions in which one party, for a consideration, agrees to shoulder a risk which the law would otherwise have placed on the other party"). California determines whether a limitation on consequential damages will be upheld on a case-by-case basis, weighing factors such as the type of goods involved, the parties, the allocation of risk, and the precise nature and purpose of the contract So it's unlikely that this will law/statute would allow the OP any financial relief in the end once you factor in court and legal costs. DISCLAIMER: I'm no legal expert and DID NOT stay at a Holiday In Express last night
__________________
[SIGPIC][/SIGPIC]2-Channel System: Luxman L590Aii, D-05 CD/SACD ,VPI Classic 3 (Rolling Stone photo shoot table), VPI SDS, Shelter 501 MKII , Wilson Audio Duette,Shunyata Denali 6000T, Anaconda Zitron, Alpha Digital, and Black Mamba power cables, Tara Labs RSC Air 2 speaker wire, RSC Prime M1 IC's. |
#10
|
|||
|
|||
It would appear to be difficult to prove any equipment damage is from a surge protector not working. Things fail all the time without surges. It is the general nature of electronics to fail. Now if the surge protector failed, and took the attached gear with it then that might be easier claim to prove.
|
|
|
Audio Aficionado Sponsors | |