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Legend Audio & Video
I'm not sure if this is the correct forum for this or not, but I wanted to share my recent post-sales experience with Legend Audio & Video with the forum.
I purchased a pair of JL Audio Fathom f112v2 subs from Ivan in December of 2017. He provided a more than fair and competitive price shipped to my door and attentive and professional customer engagement throughout the transaction. They sat in their factory packaging for a couple of months until the home theater was ready for stand up, so they really only went into service a few months ago. I noticed a few weeks back that one of the subs was not functioning. The v2 units have externally serviceable fuses, so that was the first thing I checked, but then it was a call to Ivan when it still would not even power on. I have to tell y'all that he absolutely knocked it out of the park. He immediately engaged JLA, was involved in the entire process to facilitate the advance replacement of the failed component (the power supply and amp-plate), and ensured I was back fully operational in the absolute minimum amount of time with the least inconvenience to me. In fact, if you remove the actual shipping transit time, the entire issue was resolved in a day or two. I can't say enough positive things about Ivan's level of professionalism in providing a value through his business, Legend Audio & Video, and how he stands behind his customers to facilitate a world class post-sale support relationship when needed. This is how you retain customers for the long run. Thanks again, MasterLu, for the stellar support. I'm back in the dog house with the wife having those dual Fathoms keeping all her pictures and paintings at tilted on the walls of our home no matter how many times she straightens them... Cheers, Clayton ps. JL Audio's customer service is world class as well. I was very impressed. |
#2
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Paul Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113 Amps: PS Audio BHK Signature 300 Mono, McIntosh MC207 Pre-Amp PS Audio BHK Signature and Gold Note PH-10 Phono Stage/PSU-10 Power Supply Turntable: VPI HR-X 12.7 TONEARM (2) and SDS, Stillpoints LPI Tape Deck Otari 5050B II2 Music Server: Aurender N100H Cartridges: Ortofon Cadenza Black, Lyra Helikon Mono Digital Source: Oppo UDP-205 DAC: Holo Audio Spring 3 KTE SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Silver Eclipse 7, Shunyata Delta NR (I) Wireworld Silver Eclipse 7 (S) Wireworld Platinum Starlight 7 (USB) AC Power Regeneration: PS Audio DirectStream P15 Power Plant and Shunyata Denali 6000s V2. |
#3
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Clayton... thank you very much for all your kind words. My business motto is simple;
“Business goes where it’s invited, and stays where it’s well treated” So glad your room is rocking once again.
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#4
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Magico M3 Mcintosh 601 monos Boulder 2110 Pre Nordost Odin 2 cabling Clearaudio Master Innovation with Goldfinger cartridge Esoteric E03 phono Esoteric D02X Esoteric P02X Aurender W20 HRS SXR-Signature 4V X 2 rack Incoming: Magico Q15 subs (2) |
#5
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Ivan and JLA are great!
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Main Equipment: Kharma Elegance dB11-S, JL Audio F113v2 X 2, Block Audio Line & Mono SE Amplification, Bricasti M21 DAC, Antipodes Kala K-50 Server, Clearaudio Performance SE. Satisfy tonearm & Maestro Wood MM cartridge. Power: Shunyata Everest 8000, Sigma XC v2, Sigma NR v2, Block Audio PCs, Defender, ADDPowr Wizard Grounding: Shunyata Altaira CGS - 4 X Alpha CGS cables, Network : Supra Cat 8+, Twin (Nenon) Modified Buffalo GS2016 Switches, Keces P3 LPSU, Cables: Wireworld Platinum 8 USB, Wireworld Platinum Eclipse 8 Speaker cables, 6M & 1M Tubulus Concentus ICs, Other:Two PSI Audio AVAA C20, Multiple GIK products, Stillpoint Apertures, Stillpoint Minis and Ultra SS, Three 20 Amp lines, Furutech GTX - Gold outlets, Adona Rack |
#6
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This is why Ivan is successful. He takes care of his customers (earns trust) and they return. |
#7
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+1 on all this with Ivan!
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#8
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Ivan is always a quick response to questions and shipping along with keeping buyer informed. Makes me enjoy spending money with him.
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“Life is what happens to you while you’re busy making other plans” |
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