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  #1  
Old 03-10-2013, 06:26 PM
Matt Lan Matt Lan is offline
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Default Esoteric - reliability and repairs?

Not an owner yet but have always preferred, pardon the pun, non-esoteric hi-fi gear.

Mc and B&W have fit the bill for me nicely as I have good comfort that I will be able to get service many years down the line. If not because of the companies support policies, of which I know nothing about B&W, I figure these are among the highest volume manufacturers at these price points. Spare parts, schematics and expertise will always be out there in some fashion.

Looking into a K-03, and wondering what's the long term consensus both as to reliability and support for parts and repais should they be needed 5, 10, even 15 years from now.

How big is the support/authorized repair network?

What's the Esoteric suuport policy for older gear, parts etc?

Would love to hear from those that know the company better from a long-term use perspective.

Best,

Matt
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  #2  
Old 03-10-2013, 06:29 PM
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It's a Teac... they have been around for eons.
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  #3  
Old 03-10-2013, 06:37 PM
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Best service I have experienced in a long time. I had a customer with a 5 month old K03 that developed a noise from the transport bearing.

Without any muss or fuss, they shipped my customer a brand new unit. Shipping both ways covered by Esoteric.
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FLORIDA
MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES
Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES
CAPE COD

MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES
Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES
Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES

Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES
Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES
Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES
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  #4  
Old 03-10-2013, 06:56 PM
Matt Lan Matt Lan is offline
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Can't beat that. Nice.

I tend to keep my gear for a long time, so this really matters to me.

PS - my Oppo-95 is as noisy as a helicopter.



Best,

Matt
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  #5  
Old 03-10-2013, 07:08 PM
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Masterlu Masterlu is online now
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Quote:
Originally Posted by Matt Lane View Post
Can't beat that. Nice.

I tend to keep my gear for a long time, so this really matters to me.

PS - my Oppo-95 is as noisy as a helicopter.



Best,

Matt
It matters a lot to me too since I represent them.
__________________
Ivan
FLORIDA
MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES
Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES
CAPE COD

MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES
Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES
Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES

Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES
Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES
Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES
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  #6  
Old 03-10-2013, 07:44 PM
Allan W. Allan W. is offline
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I have a first edition Esoteric DV-50 multi format digital disc player. I purchased it off Audiogon, from a retailer in Utah, I live in Southern Nevada. It was a demo unit and was sold to make room for the next generation , DV-60, I think. My unit was sent back to Esoteric twice for repairs. Once under warranty and again when it was well outside the warranty. The first trip back was for the red book playback section. The second trip was for the DVD-A section.

Both times, I only paid shipping one way. Turnaround time was within two weeks, both times. The tech person I talked to each time was very nice and knowledgable. He answered all my questions and never rushed me off the phone. They were very apologetic and seemed embarrassed I was having problems and never tried to blame me, which is SOP at some companies. I can’t say enough regarding there customer service.

I haven’t had an issue with it since the last trip back, many years ago. Esoteric is one outstanding company. It will be my first stop when look’n for a DAC or plastic disc player.

Regards,

Allan
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Amps: VTL 450MKII, Speakers: B&W 801S-3, Full Function Pre-Amp: McIntosh C-2500, Multi-Format Digital Disc Player: Esoteric DV-50. Hard Drive Based Digital Playback: Mac Mini w/Esoteric D-07 DAC. Vinyl Playback:Technics SL-1210MKII w/Jelco 750 arm , Denon DL-103r w/hardwood body and Denon DP-500M w/Jelco 750 arm and AT-14sa. Power and Cabling: PS Audio Power Plant Premier, Cabling=various mid level MIT.
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  #7  
Old 03-10-2013, 10:24 PM
Washline Washline is offline
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I've had a DV50-S since early 2005. Never had a problem. Extremely well built.
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  #8  
Old 03-11-2013, 02:10 PM
Car commander Car commander is offline
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I have owned three of their players with no problems.
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  #9  
Old 03-14-2013, 05:08 PM
eelii08 eelii08 is offline
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I've owned the X03 SE, the X01D2, the p03/D03 and the D02/P02/g-0 right now.

Not a problem with any pf them. To tell the whole truth, with the P03 /D03 combo, the P03 transport was a bit noisy. It was common in some units. Was just the way it was designed. I did complain and they sent me another P03 on them to compare both units and keep the one that I wanted better... I had both transports in my house for a week or so to compare. At the end kept the original unit since the noise was about the same.

It does not get better than that. You would expect it at that price, but with other bramds with similar prices is not aleays the case.
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  #10  
Old 03-14-2013, 07:26 PM
Matt Lan Matt Lan is offline
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Again, great feedback guys.

Now, all I need is to find another deal like Jim's when I finally get around to pulling the trigger!

Best,

Matt
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