#1
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KLAudio Support
Now that KLAudio has discontinued their RCM side of the business, any idea what kind of support is still available for machines that are out of warranty? In need of a replacement board but too expensive to ship the unit to South Korea. Anybody got ideas?
Cheers. |
#2
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Contact Tim at Klaudio for service; in or out of warranty.
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#3
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No response so far but thanks regardless Ivan.
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#4
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I just learned a little bit about Klaudio, it appears they have an assembly plant here that uses the Korean parts - they are located just outside Seattle, in Kent WA.
Keep us posted on a response. |
#5
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Will do. Hoping they would supply me with the board like they did another user but at the moment no response yet.
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#6
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Update. Finally received a response from KLAudio. Hope they will be able to help. Will msg outcome when I can. Thanks everyone.
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#7
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I recently received excellent service from Klaudio.
After a marathon cleaning session, my RCM died - it blew its fuse and wouldn't power up. It also blew a replacement fuse, so I contacted Klaudio through its website. (Ivan gave me Tim's contact info, which I saved in case Klaudio didn't respond promptly. As it turned out, I didn't need it.) Tim answered quickly. The unit was under warranty (just barely!) and he e-mailed me a paid FedEx shipping label. I don't know any other audio manufacturer who pays shipping both ways on warranty repairs! The unit's shipping weight is more than 50 pounds and insurance on a unit this pricey would also be expensive, so the paid shipping is a nice touch. The day after Klaudio received the RCM at its Washington state location, it repaired the unit and had it on its way back to me. You can't hope for speedier service than that. The unit arrived intact and properly repaired. I've already cleaned a handful of records to confirm that. I continue to be a huge fan of the Klaudio RCM and am disappointed only because the company says they've stopped making them. Hopefully parts will continue to be available well into the future and - given the company's obvious commitment to customer service - I suspect that will be the case.
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Primary sources: VPI TNT III/SDS turntable, SME-V arm; Bryston BDP-3 digital player; Bryston BDA-3 DAC; McIntosh MVP-881 disc player; McIntosh MR-80 tuner. Preamplifier Audio Research Ref 5SE; Audio Research Ref Phono 2SE; Moon 430 HA. Amplifiers Conrad Johnson Premier 1B; Audio Research D-300; Bryston 4B. Speakers Infinity IRS Beta. Recorders Tandberg TD20A; Crown SX-822; Nakamichi 670ZX; Alesis Masterlink ML-9600. Power Tice Power Block/Titan (x2); McIntosh MPC1500; API Ultra II-20; multiple 20A derated dedicated lines. |
#8
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KLAudio Support
Quote:
Perfect! They built an amazing RCM machine, but seems the cost of manufacturing was too expensive and did not want to move full assembly offshore. Until not that long ago, I did not realize they are within 10 miles of my home, and that a friend is a friend of Tim. Last edited by For The Love of Music; 11-02-2019 at 12:00 PM. |
#9
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That's great to hear, I also had a great experience w/their support. I hope the RCM returns at some point, sure it is pricey, but the results and ease of use are excellent.
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