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Krell Leader in Audio Engineering |
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#11
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There is a bug in the Foundation software that affects all units, not just mine. So exchanging mine for another doesn't fix the problem. They need to fix the software, they haven't done so. The problem is likely to be the handling of EDID/video interrupt reporting which doesn't comply with the HDMI spec causing DTS-HDMA and DolbyTrueHD bitstreams to play as silence. MPCM audio is not affected.
Last edited by brodricj; 09-05-2018 at 09:06 AM. |
#12
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Quote:
Ron
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Ron Processor: McIntosh MX170, Amp: Legacy Audio i-V7, Digital: Benchmark DAC3B, Roon Music Player, Oppo UDP-205, Apple TV 4K, Fire TV Stick 4K Max, Analog: Gold Note Pianosa Turntable, Gold Note PH-10 Phono Preamplifier, Donatello MC Cartridge, Speakers: Legacy Audio Signature SE Natural Sapele Pommele, Silverscreen HD Center, JL Audio e112-Gloss Sub |
#13
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It has nothing to do with cables or disc formatting, trust me on that. It is system dependent. If you have a Lumagen Radiance Pro in-front of the Foundation 7.1 with DTS-HDMA or DolbyTrueHD audio, the Foundation will play silence. This is thought to be because the audio EDID reporting back from the Foundation is wrong or not implemented correctly (not HDMI spec compliant), causing the whole show to go whacky. The real problem is, Krell won't send a Foundation to Lumagen so they can work out what is wrong with the Foundation software.
Last edited by brodricj; 09-05-2018 at 09:40 AM. |
#14
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These small hi-end manufacturers do not have the resources for the HDMI debacle. So called bugs effect people differently, but many ignore, because of the high sonic benefits. Much manufacturer bashing on the internet is unjust, without hearing all the facts from both sides. Of course, that's only my opinion. Happy Listening Ron
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Ron Processor: McIntosh MX170, Amp: Legacy Audio i-V7, Digital: Benchmark DAC3B, Roon Music Player, Oppo UDP-205, Apple TV 4K, Fire TV Stick 4K Max, Analog: Gold Note Pianosa Turntable, Gold Note PH-10 Phono Preamplifier, Donatello MC Cartridge, Speakers: Legacy Audio Signature SE Natural Sapele Pommele, Silverscreen HD Center, JL Audio e112-Gloss Sub |
#15
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Lumagen offered to help Krell fix the software problem. Krell wasn't interested in fixing it.
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#16
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Manufactures and employees typically do the best they can, but can't please everyone. Everyone has room for improvement though. I wish Krell the very best in the future and look forward to their coming products............. Ron
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Ron Processor: McIntosh MX170, Amp: Legacy Audio i-V7, Digital: Benchmark DAC3B, Roon Music Player, Oppo UDP-205, Apple TV 4K, Fire TV Stick 4K Max, Analog: Gold Note Pianosa Turntable, Gold Note PH-10 Phono Preamplifier, Donatello MC Cartridge, Speakers: Legacy Audio Signature SE Natural Sapele Pommele, Silverscreen HD Center, JL Audio e112-Gloss Sub |
#17
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I find it difficult to accept Krell are doing the best they can when somebody else offers to help them fix a problem, and for free, but they don't accept.
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#18
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Quote:
Ron
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Ron Processor: McIntosh MX170, Amp: Legacy Audio i-V7, Digital: Benchmark DAC3B, Roon Music Player, Oppo UDP-205, Apple TV 4K, Fire TV Stick 4K Max, Analog: Gold Note Pianosa Turntable, Gold Note PH-10 Phono Preamplifier, Donatello MC Cartridge, Speakers: Legacy Audio Signature SE Natural Sapele Pommele, Silverscreen HD Center, JL Audio e112-Gloss Sub |
#19
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So it's not economical for them to fix a software problem that is the subject of a customer complaint? Especially considering they were only up for $50-ish shipping to send a Foundation to Lumagen so they could analyse the problem.
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#20
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Quote:
Ron
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Ron Processor: McIntosh MX170, Amp: Legacy Audio i-V7, Digital: Benchmark DAC3B, Roon Music Player, Oppo UDP-205, Apple TV 4K, Fire TV Stick 4K Max, Analog: Gold Note Pianosa Turntable, Gold Note PH-10 Phono Preamplifier, Donatello MC Cartridge, Speakers: Legacy Audio Signature SE Natural Sapele Pommele, Silverscreen HD Center, JL Audio e112-Gloss Sub |
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