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Old 09-25-2016, 04:54 PM
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Cool P5 issue

I have my P5 triggered so when my C2300 powers on the P5 turns on. Zones A B and C come on, zone D is delayed. When zone D comes on the other three zones shut down. I can manually turn on the other three zones after they shut down. I check the Scope and there is nothing on the graph or status page - all blank. If I put zone D on switched setting and power on the P5 all zones come on momentarily but then shut down and a message states Under Voltage Shutdown. My nearby APC H15 states incoming voltage at 122 V. This issue started yesterday. I have reached out to PS Audio but awaiting a reply. Any thoughts from other users? Unit is just outside of warranty period by 3 weeks.
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Old 09-25-2016, 05:24 PM
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Can you reflash its firmware?
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Old 09-25-2016, 07:04 PM
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Not sure how. I have updated it once.
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Old 09-25-2016, 07:10 PM
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Quote:
Originally Posted by miner View Post
Not sure how. I have updated it once.
Download the latest firmware and instructions from their website.
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Main Equipment: Kharma Elegance dB11-S, JL Audio F113v2 X 2, Block Audio Line & Mono SE Amplification, Bricasti M21 DAC, Antipodes Kala K-50 Server, Clearaudio Performance SE. Satisfy tonearm & Maestro Wood MM cartridge.
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Grounding: Shunyata Altaira CGS - 4 X Alpha CGS cables,
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Old 09-26-2016, 09:02 AM
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Will do - thank you for the guidance
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Old 09-26-2016, 10:34 AM
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Quote:
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Will do - thank you for the guidance
it's pretty straightforward. All you need once you download the file, is an SD memory card which you unzip the firmware update to. Best to only have those files on the SD card.

Turn off your P5, insert the SD card and turn on the P5. Wait until it is finished, turn off the P5 and remove the SD card (otherwise it will reflash your system every time you turn it off and on!).

Good luck
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Power: Shunyata Everest 8000, Sigma XC v2, Sigma NR v2, Block Audio PCs, Defender, ADDPowr Wizard
Grounding: Shunyata Altaira CGS - 4 X Alpha CGS cables,
Network : Supra Cat 8+, Twin (Nenon) Modified Buffalo GS2016 Switches, Keces P3 LPSU,
Cables: Wireworld Platinum 8 USB, Wireworld Platinum Eclipse 8 Speaker cables, 6M & 1M Tubulus Concentus ICs,
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Old 09-26-2016, 12:04 PM
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Have spoken to PS Audio. They sent me the latest firmware to load, but they feel it is an I/O board problem. This unit has less than 300 hrs on it but 2 months out of warranty. Will try new firmware tonight.
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Old 09-26-2016, 12:10 PM
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Quote:
Originally Posted by miner View Post
Have spoken to PS Audio. They sent me the latest firmware to load, but they feel it is an I/O board problem. This unit has less than 300 hrs on it but 2 months out of warranty. Will try new firmware tonight.
Kevin, who did you buy the P5 from?
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  #9  
Old 09-26-2016, 04:43 PM
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Ivan,
Underwood HiFi. I have talked to the Dir. of Engr. at PS Audio and they are going to honor a warranty repair if the s/w update does not solve the issue.
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Old 09-26-2016, 07:52 PM
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I am loading the new firmware and it has been loading for 45 mins now. How long should this take?
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