Audio Desk Systeme LP Cleaner

[howiebrou]

Well,

I guess this is the season for things that make you go hmmmmmm.

My Audio Desk Systeme LP cleaner which had been working fine suddenly started leaking FROM THE POWER SOCKET!!!!. It was not even turned on but water started flowing out of the back where the power connects.

I quickly unplugged it from the mains and snapped some photos for the dealer. Needless to say I am not impressed but the dealer has promised a new one. If there are any more problems a full refund has been promised but I agreed to give it a try.





What is strange is that the machine had not even been used for more than a month and just suddenly started leaking.

Oh well, just one more machine that is getting to me

howie

[jdandy]

Howie.......This is not good, and it's not even a full moon until July 15th. Geez.

[cmalak]

Howie...if something happens to your Phono Ref 2 I am going to have to chalk it down to "operator error"

On a serious note, that really blows. Hope this is the last of the gremlins in your system and that everything is smooth sailing from here.

[howiebrou]

Originally Posted by jdandy

Howie.......This is not good, and it's not even a full moon until July 15th. Geez.

Actually it happened about a month ago but I only managed to get it to the dealer last week.

[howiebrou]

Originally Posted by cmalak

Howie...if something happens to your Phono Ref 2 I am going to have to chalk it down to "operator error"

On a serious note, that really blows. Hope this is the last of the gremlins in your system and that everything is smooth sailing from here.

Oh lord if something happened to that! Thank god I don't keep my LP cleaner above my REF 2 PHONO!

[Masterlu]

Howie... Didn't you potty train your Audio Desk Systeme first?

[howiebrou]

Originally Posted by Masterlu

Howie... Didn't you potty train your Audio Desk Systeme first?

[Young Skywalker]

Hello Everyone,

I am now seriously considering, among other options (Keith Monks and Loricraft) the Audio Desk Systeme LP cleaner after my terrible experiences in dealing with Mr Ingmar Drews in Germany, manufacturer of the Odyssey Source Mk V record cleaning machine. In doing so I hope that others will avoid the same financial loss and worry that I have experienced in the past several months.

The story begins back in mid-2010 when a very good friend of mine recommended, in good faith, the Odyssey Source Mk V record cleaning machine as a product for my serious consideration. I was provided with the contact details of the manufacturer, Mr Ingmar Drews in Germany, and I initiated a line of correspondence by email. Since there was no distributor or representative in my country (Australia) I was offered a unit at the local European price (less VAT) plus shipping. At this point all communication was polite and expedient with replies to my questions usually coming within 12-24 hours.

Upon discussing the product with local friends of mine who are involved in both the manufacture as well as distribution of audio products they became interested in offering the Odyssey Source RCM to the Australian and New Zealand markets at a fair price. As such, they initiated a dialogue with Mr Drews and this resulted in an order being placed for four RCMs with the dual brush/fluid pump option. Mr Drews requested full payment in advance and his wishes were met. This was back in late October 2010 and the machines were promised to ship in early December of 2010. Christmas 2010 came and went and communication from Mr Drews rapidly dried up. Attempts to contact him by email were not met with replies and we all feared that he was ill. A phone call managed to get hold of Mr Drews and he apologised profusely for not getting the machines out, citing problems with OEM suppliers and the need to source key parts elsewhere. One can accept this but the lack of communication was certainly poor form. Again days turned into weeks and weeks turned into months but now not only were emails ignored but phone calls also went unanswered.

One day, out of the blue, one of my good friends in Germany made an unrelated enquiry with Mr Drews regarding his Odyssey RCM. He was told that he would have to pay in advance and that the machine would be ready within 6 weeks. Wisely he decided to give it some consideration before pulling the trigger. It was only by chance that he mentioned his thoughts to my other very good friend in Germany (yes, it is a small world), at which point he became aware of our own predicament in dealing with Mr Drews. He then asked me to explain the situation and upon his next dealings with Mr Drews he asked why he had not yet filled the Australian order for four units. To cut a long story short Mr Drews no longer answers phone calls from my friend in Germany. I have since learned that Mr Drews continues to supply completed Odyssey RCMs into his local German market, presumably using our 5 figure payment to fund his acquisition of raw parts. In essence he has stolen from us and has already used that money for other means such as parts inventory, family summer holidays, etc. We are now faced with the prospect of initiating legal action from the other side of the world at a time when everyone here is extremely busy and worried sick given the situation. To add insult to injury I sold my old VPI 16.5 RCM to a friend back in early December in anticipation of receiving the Drews Odyssey Source Mk V RCM and have been without a cleaning machine since. I am reluctant to purchase an alternate product (such as a Loricraft or Keith Monks) until the financial situation with Mr Drews is resolved or he decides to actually supply the product as promised in late 2010.

I have tried countless times to contact Mr Drews and in my last email to him I promised that I would share my negative experiences with every online audio community I could to spare them the potential heartache he has caused me and my friends. He did not reply, so this report is now well overdue.

I am sure you would all agree that this kind of behaviour is unacceptable in any arena and it is certainly not something we wish to see in our niche within a niche hobby of analogue audio playback.

Happy listening to all,

Aaron

[Abascal]

Hi howiebrou
Any update on the "repair" of the AudioDesk ? Is it working well now ? Did it happen again ? Regards from France. Pascal

[jwhite613]

Abascal... Welcome To AA!!!