#1
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Mike Pickett
MEMO: To All Bryston Customers
SUBJECT: Mike Pickett – Service Above & Beyond May 2020 Folks I received this email from a customer of ours regarding Mike Pickett. Given what we are all going through currently I am extremely proud of the fact that Bryston has these kind of dedicated individuals working with us. James, Seriously. Give Mike Pickett a raise. He does so much to represent your company to the enthusiasts, and answers emails so eloquently, he needs to be rewarded for going above and beyond the norm in the industry. He is a great "face" to your company. In the past two weeks he has answered a flurry of my emails over several topics. He has walked me through a minor revision to my BP-25 so that I could use the BCD-1 remote on it. You had directed another forum member to him in public for this in the past, so I followed that path, and was rewarded. He also validated and gave some suggestions to how I might investigate (and repair) my BP-25 that seems in prior life with prior owners to have had very stiff XLR cables or an element of abuse that caused several of the solder points from XLR sockets to "come loose". I'm very, very much aware that most companies would NOT give advice to a owner in this situation, but over the years, I have worked with Mike on other minor repairs for out of warranty equipment damaged in shipping or purchased used, and coming to me with problems. In addition he has recently guided me with great detail and explanation on the subtle differences in Power Supply options for my BP-25 and cabling etc. It has been wonderful getting prompt and accurate responses and explanations. I appreciate the explanations very much, as my personality is one that wants to know why, not just how. I told him I'd tell you to give him a raise, his response was more or less that he can't wait to get back to seeing his co-workers in person. Speaks to a good place to work. Thank you again for all you do for us. I always feel bad that I'm not a consumer of brand new equipment, but tend to fish in the used end... but I remind myself that people like me drive the high residual value that makes owning Bryston so attractive too. Alex Lipowich. |
#2
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Absolutely. Have never had better service than that provided by Mike Pickett (& Dennis Hawkins) both in VT & Canada. Please give Mike my best.
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Glenn... Clearaudio SM Pro Focal Bathys JLA 10" Dominion Kuzma Stabi S w/MC & MM Magnepan 1,7i McIntosh MA8950 Oppo 203 Roon Nucleus Rose Hifi RS150B Shunyata Gemini-4 Sony ST-A6B, TA-F6B & PS-X75 Sorane SA1.2 & TA-1L Stillpoints LP1v2 WW Pt, Au & Ag |
#3
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Don't short change yourself, either, James! Between you, Mike, and Gary, it seems that any e-mail is answered within minutes!
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Main: McIntosh XRT1K MDA1000 MC402 | JL F113 | Bryston BUC-1 | WireWorld Cabling | RGPC1200C | PPP
Office: Bel Canto S300iu 24/96 | KEF LS50 | REL R218 | WW Mini Eclipse | 18 TB Media Server Mobile: McIntosh MX406 MDA5000 MCD4000 MCC420M | JM Lab/Focal Utopia |
#4
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Exemplary service, and a pleasure to represent.
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#5
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Agreed about Mike! Being a digital alien, I had many questions about the set up of my first stand alone DAC, the Bryston BDA 3.14. Mike answered them almost immediately with a return email and went beyond by giving me some resources for updating the firmware in the BDA 3.14. He was patient with my newbie questions, a bit humorous, and made me feel like I was his only customer.
This is my first piece of Bryston gear. But with service (and performance) like this, it won't be my last for sure. Bravo Mike and the entire Bryston team!
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SF Stradivari, Aric Audio Motherlode XL preamp and Super KT Parallel amps; Pass XP 27, Raven One TT, Graham Phantom II arm, Lyra Etna Lamda, Airtight PC1, Bryston 3.14 DAC, Transparent Reference & Wireworld, dedicated treated room 17 X 34 X 9 |
#6
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Way to go Mike and Bryston!
It's nice to feel safe and secure with customer service once you purchase a product.
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Paul Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113 Amps: PS Audio BHK Signature 300 Mono, McIntosh MC207 Pre-Amp PS Audio BHK Signature and Gold Note PH-10 Phono Stage/PSU-10 Power Supply Turntable: VPI HR-X 12.7 TONEARM (2) and SDS, Stillpoints LPI Tape Deck Otari 5050B II2 Music Server: Aurender N100H Cartridges: Ortofon Cadenza Black, Lyra Helikon Mono Digital Source: Oppo UDP-205 DAC: Holo Audio Spring 3 KTE SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Silver Eclipse 7, Shunyata Delta NR (I) Wireworld Silver Eclipse 7 (S) Wireworld Platinum Starlight 7 (USB) AC Power Regeneration: PS Audio DirectStream P15 Power Plant and Shunyata Denali 6000s V2. |
#7
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Fully concur with above - had (very recent) fast and informative replies from both Mike and James regarding my questions on the BP-26 and MPS-2
Grazie!
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Main - Roon on Synology/Sonos Port/SoTM Neo endpoints; Chord Qutest, Bryston BP-17 cubed with phono option; EAT C-sharp with Ortofon Bronze MM, Bryston cubed Amplifier; Revel F126Be on custom Atocha stands; interconnects by WireWorld, furniture by Atocha Design 'Phones Audeze LCD-3, Bryston BHA-1; Office: Sonos/Roon; OPPO HA-1, Naim NAP100 and PSB Mini-C. Media Room:, Samsung QLED QN90 series, Sonos, OPPO 205, ATI N-core driving KEF LS-50's with REL subs; furniture by Glassisimo; Kids - U-turn for vinyl, Sonos Play5; Summer Shack - Sonos, vintage Pioneer, Dynaudio Special 40's. |
#8
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I can only agree - being a proud owner of Bryston 7 B3 was also because the fast response of my questions before my purchase. Top notch customer focus all the way!
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#9
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Quote:
Sorry - I own the 4B3; not the 7B3 |
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