Great Customer Service Gesture from Stillpoints' Bruce Jacobs

[scirica]

I just wanted to let the forum know of my positive experience this week with Bruce. I bought and set up a new turntable this weekend, an VPI Aries 3D. I had previously purchased an LP Isolator from Ivan for my Oracle Delphi and was very pleased with the results. Unfortunately, the spindle length of the VPI is too long for my "standard" LP Isolator.

Well, Bruce to the rescue. My VPI dealer suggested I call Bruce and see if they could do something for me to exchange or get credit towards the long-spindle version. A couple of emails later, and Bruce is shipping me a new LP Isolator, and all I have to do is pay for shipping and handling. I think that is extremely fair of him and I am very satisfied with this resolution.

Thanks Bruce!