D’Agostino excellent customer support

[Antonmb]

When I first installed my new Momentum HD preamp, the remote didn’t work. Replacing the batteries took care of the problem, until I shut down the power in the back a few days later to change some cables, and the remote stopped working again. Removing and reinserting the batteries fixed it, but that requires removing several screws from the bottom of the remote. I sent Bill McKiegan at D’Agostino an email explaining the issue, and got an almost immediate response, on a Sunday no less. On Monday he followed up with an email giving me a button sequence to push on the remote to pair it with the preamp, which solved the problem. The remote pairs to the pre via Bluetooth, and you just have to re-pair them after a power shutdown. Today Bill followed up to be sure the problem was addressed, and asked me to call him. We had a very pleasant conversation, and he thanked me for my feedback and my purchase.

It also became clear during our conversation that it was D’Agostino who decided to hold the price on my purchase to the original preamp price, even though I got the new HD unit, which lists for almost 20% more. Bill just said that they felt it was the right thing to do since I had made a deposit based on the original price and had to wait for my unit.

Having met both Dan and Bill, and now having experienced such great service, I can say these guys are a real class act.