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  #11  
Old 09-05-2018, 08:54 AM
brodricj brodricj is offline
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There is a bug in the Foundation software that affects all units, not just mine. So exchanging mine for another doesn't fix the problem. They need to fix the software, they haven't done so. The problem is likely to be the handling of EDID/video interrupt reporting which doesn't comply with the HDMI spec causing DTS-HDMA and DolbyTrueHD bitstreams to play as silence. MPCM audio is not affected.

Last edited by brodricj; 09-05-2018 at 09:06 AM.
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  #12  
Old 09-05-2018, 09:15 AM
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Quote:
Originally Posted by brodricj View Post
There is a bug in the Foundation software that affects all units, not just mine. So exchanging mine for another doesn't fix the problem. They need to fix the software, they haven't done so. The problem is likely to be the handling of EDID/video interrupt reporting which doesn't comply with the HDMI spec causing DTS-HDMA and DolbyTrueHD bitstreams to play as silence. MPCM audio is not affected.
I also have a Krell Foundation 4K in another system and have not experience that. I do know you need Premium Certified 4K HDMI cables and sometimes discs are not always formatted correctly.

Ron
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  #13  
Old 09-05-2018, 09:37 AM
brodricj brodricj is offline
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It has nothing to do with cables or disc formatting, trust me on that. It is system dependent. If you have a Lumagen Radiance Pro in-front of the Foundation 7.1 with DTS-HDMA or DolbyTrueHD audio, the Foundation will play silence. This is thought to be because the audio EDID reporting back from the Foundation is wrong or not implemented correctly (not HDMI spec compliant), causing the whole show to go whacky. The real problem is, Krell won't send a Foundation to Lumagen so they can work out what is wrong with the Foundation software.

Last edited by brodricj; 09-05-2018 at 09:40 AM.
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  #14  
Old 09-05-2018, 10:50 AM
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Originally Posted by brodricj View Post
I waited years to get tech support out of Krell but ultimately got nowhere. To drive the business forward they need to stop alienating existing customers. I won't buy another Krell product again.
Now that I understand it is only "system dependent" as you said, and not all users, I can understand your frustration.

These small hi-end manufacturers do not have the resources for the HDMI debacle. So called bugs effect people differently, but many ignore, because of the high sonic benefits.

Much manufacturer bashing on the internet is unjust, without hearing all the facts from both sides. Of course, that's only my opinion.

Happy Listening
Ron
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A/V Processor: McIntosh MX-150. Amps: McIntosh MC207. Digital Sources: PS Audio DirectStream DAC, Bridge II, sonicTransporter i7 w/Roon, Oppo UDP-205. Phono Preamp: Gold Note PH-10. Analog Sources: Gold Note Pianosa, Donatello Gold. Speakers: Sonus faber Cremona Auditor M, Sonus faber Cremona Center M, Sonus Faber Wall Domus, JL Audio e112 Sub. Wires: DIY Speaker Cable Furez FZ102AS 10-2, Blue Jeans Cable LC-1 Audio Cables, Belden 1800F XLR, Monoprice HDMI and Power Cords. Power: PS Audio Quintet, Duet, Emotiva CMX-2.
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  #15  
Old 09-05-2018, 10:59 AM
brodricj brodricj is offline
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Lumagen offered to help Krell fix the software problem. Krell wasn't interested in fixing it.
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  #16  
Old 09-05-2018, 01:14 PM
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Quote:
Originally Posted by brodricj View Post
Lumagen offered to help Krell fix the software problem. Krell wasn't interested in fixing it.
The economic reality is not always to ones liking, and there are too many manufacturing variables involved with an evolving technology.

Manufactures and employees typically do the best they can, but can't please everyone. Everyone has room for improvement though.

I wish Krell the very best in the future and look forward to their coming products.............

Ron
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A/V Processor: McIntosh MX-150. Amps: McIntosh MC207. Digital Sources: PS Audio DirectStream DAC, Bridge II, sonicTransporter i7 w/Roon, Oppo UDP-205. Phono Preamp: Gold Note PH-10. Analog Sources: Gold Note Pianosa, Donatello Gold. Speakers: Sonus faber Cremona Auditor M, Sonus faber Cremona Center M, Sonus Faber Wall Domus, JL Audio e112 Sub. Wires: DIY Speaker Cable Furez FZ102AS 10-2, Blue Jeans Cable LC-1 Audio Cables, Belden 1800F XLR, Monoprice HDMI and Power Cords. Power: PS Audio Quintet, Duet, Emotiva CMX-2.
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  #17  
Old 09-06-2018, 10:10 PM
brodricj brodricj is offline
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I find it difficult to accept Krell are doing the best they can when somebody else offers to help them fix a problem, and for free, but they don't accept.
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  #18  
Old 09-06-2018, 10:25 PM
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Originally Posted by brodricj View Post
I find it difficult to accept Krell are doing the best they can when somebody else offers to help them fix a problem, and for free, but they don't accept.
I would think economics has something to do with it...........

Ron
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A/V Processor: McIntosh MX-150. Amps: McIntosh MC207. Digital Sources: PS Audio DirectStream DAC, Bridge II, sonicTransporter i7 w/Roon, Oppo UDP-205. Phono Preamp: Gold Note PH-10. Analog Sources: Gold Note Pianosa, Donatello Gold. Speakers: Sonus faber Cremona Auditor M, Sonus faber Cremona Center M, Sonus Faber Wall Domus, JL Audio e112 Sub. Wires: DIY Speaker Cable Furez FZ102AS 10-2, Blue Jeans Cable LC-1 Audio Cables, Belden 1800F XLR, Monoprice HDMI and Power Cords. Power: PS Audio Quintet, Duet, Emotiva CMX-2.
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  #19  
Old 09-07-2018, 08:01 AM
brodricj brodricj is offline
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So it's not economical for them to fix a software problem that is the subject of a customer complaint? Especially considering they were only up for $50-ish shipping to send a Foundation to Lumagen so they could analyse the problem.
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  #20  
Old 09-07-2018, 09:17 AM
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Quote:
Originally Posted by brodricj View Post
There is a bug in the Foundation software that affects all units, not just mine. So exchanging mine for another doesn't fix the problem. They need to fix the software, they haven't done so. The problem is likely to be the handling of EDID/video interrupt reporting which doesn't comply with the HDMI spec causing DTS-HDMA and DolbyTrueHD bitstreams to play as silence. MPCM audio is not affected.
Did you ever try contacting HDfury, as one of their products might be a work around fix?

Ron
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A/V Processor: McIntosh MX-150. Amps: McIntosh MC207. Digital Sources: PS Audio DirectStream DAC, Bridge II, sonicTransporter i7 w/Roon, Oppo UDP-205. Phono Preamp: Gold Note PH-10. Analog Sources: Gold Note Pianosa, Donatello Gold. Speakers: Sonus faber Cremona Auditor M, Sonus faber Cremona Center M, Sonus Faber Wall Domus, JL Audio e112 Sub. Wires: DIY Speaker Cable Furez FZ102AS 10-2, Blue Jeans Cable LC-1 Audio Cables, Belden 1800F XLR, Monoprice HDMI and Power Cords. Power: PS Audio Quintet, Duet, Emotiva CMX-2.
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