|
Shindo Laboratory Sound Create Producer |
|
Thread Tools | Display Modes |
#1
|
||||
|
||||
Kudos to Matt at Pitch Perfect for first-class support
About a month ago, I started hearing a strange sound from one of my speakers. It was intermittent - perhaps once or twice an hour, lasted a few seconds, and it sounded like someone crumpling a newspaper. It was only noticeable during very quiet passages and not a big deal at all ... but still ...
I contacted Matt, described the sound and he quickly helped me determine that it was probably one of the preamp line tubes on the Monbrison. To make sure, he suggested swapping the Left/Right tubes to see if the strange sound moved to the other side. It did. Two days later, I had a brand new (well, NOS) Telefunken replacement tube waiting at my door. Free! A while back someone asked "So what happened when Shindo breaks?" Well, if you buy from Matt at Pitch Perfect the answer is: It gets taken care of swiftly, effectively and with no drama or panic. Thank you Matt! Alberto |
#2
|
||||
|
||||
Quote:
Always happy to help my customers far and wide. -M Last edited by pitch perfect; 10-02-2012 at 06:49 PM. |
#3
|
|||
|
|||
+1. Matt's after sale service is awesome.
|
#4
|
||||
|
||||
Great Story Alberto ! Thanks for sharing ! I'm glad that you're back in action !
Matt is clearly a dream dealer. Wish I could live in the US and in the Bay would be even better !
__________________
There are two means of refuge from the miseries of life: music and cats Albert Schweitzer |
#5
|
||||
|
||||
Support is key in this business. And that's where a lot of so-called 'high-end' dealers seem to fail. That's good to hear, literally and figuratively.
|
#6
|
||||
|
||||
Alberto.......Equal to Matt's support is your graciousness in letting us know how well he supports his customers. Very nice.
__________________
Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A Last edited by jdandy; 10-02-2012 at 07:37 PM. |
#7
|
||||
|
||||
He has done the same for me with a problematic pre amp tube as well. Plus what appears to be "always on" email support.
Barr |
#8
|
||||
|
||||
I'm very glad to see all the positive feedback for Matt. In today's world of hearing mostly about problems, and complaints it is refreshing to have such positive feedback for one of our Premier Sponsors.
__________________
Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#9
|
||||
|
||||
Very cool......👍
__________________
Mike ~~~ Home Theater Mcintosh MC205,MX150,MS300,MVP871,Pioneer BDP-51FD,Roku,Pioneer Signature Elite 141,Furman It-Reference15,Sonus Faber Cremonas Two Channel Room Mcintosh MC501's,C2300,MCD500, ClearAudio Emotion TT,Furman It-Reference15,Sonus Faber Elipsas,Sonos Connect |
#10
|
|||
|
|||
As Matt's first customer here... I will add that he always sent me a tube when I needed one. Never charged a cent and was always there to help...
Even when it came time to sell my Shindo system, he was there for me and took care of the whole process. A finer gentleman/dealer you will not meet. |
|
|
Audio Aficionado Sponsors | |