Cremona Auditor M question - Metaphacts?

[miner]

I discovered this weekend one of my Auditor Ms mid-bass driver was not functioning correctly - no sound (Xover or driver). Tweeter is fine. I bought in March 2010 so just out of warranty. Plus, my dealer is no longer in business I have sent a message to Sumiko but have not heard back from them. Anyone have thoughts how this repair may be handled - I am hoping a no-charge repair. The local Sonus dealer (Magnolia) will not accept the unit for repair since I did not buy from them. They did say if Sf suggested taking to them for repair then Sf would need to send paperwork for Magnolia to fill out to allow them to accept the speaker for repair. Really - where is the brand support? I just do not know what to expect here and if I do not hear back from Sumiko what do I do?

I can honestly say the speakers have less than 400 hrs on them (listened to system upstairs when time allowed).

Bill (Metaphacts), where are you; your thoughts please?