Bryston - A Class Act

[Haurock]

I recently had to service my new BDA-3 at Bryston. Since I live only about 2 hours away from the Bryston HQ, I asked James Tanner if I could bring the unit directly to Bryston and wait while they serviced the unit. I knew it wouldn't take very long.

James put me in touch with the servicing department and we set a date and time to do just that.

So earlier this week I met with Mike Picket at Bryston to have my DAC repaired. I was made to feel welcomed, invited to wait in their staff lunch room, offered coffee, told to make myself at home, and that it would take about an hour. While I was waiting another staff member at Bryston came into to the lunch room and asked me if I had been looked after whether or not I had been offered coffee, when I said yes, I was then asked if I had been offered water, a magazine to read, and then went off to see the status of my DAC, and came promptly back to update me on the status. That is what I call customer service!

I walked the halls of their office area where they have lot of frames and pictures in community events that Bryston has been involved with and it seemed to me that the atmosphere at Bryston was very positive. Any staff member I met was friendly and took a moment or two to chat with me.

After about half an hour or so, Mike came back with my DAC and all was taken care of.

As I left, I was thinking, I wouldn't mind being part of this team.

Bryston, James, a sincere Thank You.

[jtinto]

Glad to hear that it worked out well for you.
If anything goes wrong with my gear, I'd try to do the same and drive it down from Muskoka.
James and Mike are genuinely helpful guys.
Cheers