#21
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Yes Howie, I will call them monday and send them a recommended official claim by posts today. I think they don't answer calls on saturdays or if they do, bosses are not there....
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There are two means of refuge from the miseries of life: music and cats Albert Schweitzer |
#22
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Talk about a burning desire to get your money back!
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#23
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What is funnier is that the woman got her money back immediately from Honda, and went straight to Toyota to buy a car. The following week the sales of Honda in Thailand went down the tube!
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#24
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Quote:
Interesting Howie.... I wonder where should I burn the OLIVE 6HD....? San Francisco or Paris ? We could probably make a nice barbecue on it !! The screen will tell us what is on the menu !
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There are two means of refuge from the miseries of life: music and cats Albert Schweitzer |
#25
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Jérôme
When you try and call Olive, be aware they are on Pacific Time in the US which is 9 hours behind CET. They answer phones during normal business hours. Are you having problems with all discs or just one or two? I have only had issues loading two discs on my Olive and I think they both contained "extra content" that wants to go out to the internet when connected to a PC's drive. They seem to hang up for some reason. The only individual I know who returned his Olive was Victor and from what I remember there were no issues within the 30 day period. He didn't like the interface. Jim |
#26
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Jérôme.......I went to Olive's website this morning. Maybe this will turn up the heat. A young startup company like Olive certainly doesn't need the negative press. My hope is they will make sure you receive your refund. This is the email I sent them through their web contact page:
Just a heads up. There is trouble brewing in Paris France with a friend of mine who is unhappy with an Olive 6HD he purchased. After two defective units, he is seeking a refund. The dealer and French distributor are not being helpful. My friend's name is Jerome (last name withheld from this post but included in the email) . The reason I am contacting you is to let you know Jerome is a member of AudioAficionado.org, a very active and respected high-end audio forum. He is posting his experiences, and detailing what has been happening with the two 6HD units, and the dealers lack of cooperation with respect to honoring your 30 day money back guarantee. I wanted to let you folks know that this is being discussed online, and Google's web crawler routinely picks up AudioAficionado.org posts. I am sure Olive doesn't want this type of negative press, and my hope is that Jerome will be treated properly so that his online posts will have a positive conclusion. Please read this thread to see what the problems are: http://audioaficionado.org/digital-m...tml#post138367 AudioAficionado.org has members worldwide, and Jerome's post is being read and discussed with members in Hong Kong, Singapore, France, Germany and the US. You guys might want to nip this in the bud.
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Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A Last edited by jdandy; 02-05-2011 at 11:41 AM. |
#27
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Quote:
Hopefully, Olive will make certain you are refunded your money before it goes to anything like that.
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Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A |
#28
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Jérôme
I am not sure how the French legal system works but before you Trash a company or a product online or in print be careful you are have all of your ducks in a row. You may win the PR battle but find yourself losing elsewhere. Jim |
#29
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Their web site is off my Bookmarks. Thanks for sharing your experience.
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Mike ~Your pet is your best investment~ Preamps/tuners:McIntosh C50, C46, MR88, MR73, C2200, C22ce, Cary SPL-98L Integrate amps:McIntosh MA6100, Denon PMA2000ivr Amps: McIntosh Mc602, Mc2000, Mc275 MK-V, Cary 805ae mono blocks. Speakers: JMLab Mezzo Utopia, Focal Twin6 BE, Tannoy Mini Autograph Headphones: Sennheiser HD800, Beyer T1, Denon D7000, Grado RS1i, Sony MDR-SA5000, MDR-Z1000, AKG K701, and many many more Digital Sources:Sony SCD-1 & SCD777es, CDP-XA7es, 2010 Mac Mini Music Server, Amarra Mini player, Musical Fidelity V-Link & M1 DAC, Apogee Mini-DAC & Duet 2 |
#30
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Quote:
Yes I'm aware of the Pacific time. The noise of the cd mechanism appeared with a few discs. Unability to read and import was only with one disc. Headphone output out of order all the time... Now Jim, the question is not about what is the problem with the unit. I'm not sure if you still work but I do work around 60 to 65 hours a week. I don't have time to play with faulty units. I did not bash or trash Olive. I just reported my repeated problems and I suggested that the second unit I received was probably a unit already returned to Olive by an other unsatisfied customer. It is tottaly unacceptable, for a unit of this price, to receive a unit which is not looking new, and with dents on it. I don't know what do you mean by "could loose elsewhere". I'm not looking for a winning battle or a war. I'm just asking for a decent service, which the minimum is to respect and honor your own policy. I am a very honest individual in my work. I assume my responsabilities all the time and thank God, that is probably the main reason why I am successful. I'm sorry if I wait for others to act in an honest way too ! If I get the service I have the rights to ask for, be sure that this will be mentioned here.
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There are two means of refuge from the miseries of life: music and cats Albert Schweitzer |
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