A Word About Legend Audio & Video

[jdandy]

It is no secret, Ivan (Masterlu) owns and operates Legend Audio and Video. Many of us here at Audio Aficionado are fortunate enough to have had the opportunity to do business with Ivan, and bring home some great gear at terrific prices. This always leaves everyone happy, and satisfied.

What many may not know is how good Legend Audio's service is after the sale. As good as gear is, occasionally there will be something that comes up that needs special attention. It is at these moments when the cream rises to the top, and I wish to give credit where it is due. Ivan does exactly what he says he will do. He is not happy until you are happy. That is easy enough to say, but to actually follow through on that promise is a blessing for customers. So many dealers talk the talk, but don't walk the walk. You know exactly what I mean, and probably know a mediocre dealer that comes to mind when you read this. Let me tell you, Legend Audio walks the walk.

Most recently I experienced a defect in one of my new Power Plant Premier AC regenerators. I had a bypass relay problem that affected voltage regulation. Fortunately for me, a continuous clicking relay brought the problem to my attention before I energized my system. This was upsetting, but a single phone call was all it took for the problem to be solved. Ivan shipped me a brand new unit, and had the other unit picked up prepaid. I am back in business, and happy as a lark. Knowing Ivan, I never expected anything less, but to actually experience this level of concern for my problem, and taking care of the problem in such a quick and efficient manner was amazing. No foot dragging, just a quick and satisfactory soultion. It doesn't get any better than that.

I wanted to relay this information to everyone, because we so often hear all the bad stuff, and seldom hear any of the good stuff. Legend Audio, and Ivan are a huge cut above the industry standard. You can purchase with confidence from Legend Audio, knowing you will be taken care of should a problem arise.

I want to give credit where credit is due. I have never dealt with any audio dealer who provided better customer service, both before and after a sale. Ivan, you truly are the best.

[PHC1]

Excellent.

[Still-One]

Fast service from a super guy! :zoom:

[TommyC]

I wish my dealer is like Legend Audio & Video.

[Clarbin]

Originally Posted by TommyC

I wish my dealer is like Legend Audio & Video.

It's simple - make Legend your new dealer of choice!

[jdandy]

[hkval]

Originally Posted by jdandy

MasterLu is "Legend"ary. 1,000% satisfaction and confidence from Howard and Valerie.

[two dot]

What everyone else here has said...

Ivan is the best....

He goes above and beyond on every deal!

[BuffaloBill]

Passion will get you started, maintaining the highest standards will garner success. For me, what separates Ivan from the pack is that he gives the same priority to all customers, regardless of the purchase amount. This is because Ivan's goal is not profit but satisfaction.

[jcandel]

Originally Posted by BuffaloBill

Passion will get you started, maintaining the highest standards will garner success. For me, what separates Ivan from the pack is that he gives the same priority to all customers, regardless of the purchase amount. This is because Ivan's goal is not profit but satisfaction.

+1