#11
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Crimson, My former ref 110 also had a buzzy mains transformer but luckily it manifested itself within the warranty period. ARC seems to be quite cooperative with minor problems but turns defiant when one claims that a major component may be defective. In my case, they told my dealer that I should try using a better isolation rack to solve the buzzing problem! They then requested that i provide pictures of the amp in situ to make sure that the buzzing tranny was not a result of improper placement. Cmon, would a buyer of such an expensive piece of gear place it on top of a subwoofer??? And yes, the mains is a costly item, if I remember roughly 1k usd so 550 pounds is par for the course.
Last edited by Dafos; 04-06-2012 at 08:43 PM. |
#12
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Not making light of your situation in any way shape or form, but you'd be amazed at how often things like this, and far worse, are done by end users. |
#13
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adiobum... Welcome To AA!!!
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#14
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Last edited by cmalak; 04-07-2012 at 10:21 AM. |
#15
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Living in Asia, our problem is talking via long distance to ARC's technical department is an expensive option. So I'm forced to relay my problem to the local dealer and maybe somewhere along the way some facts may have been distorted or misunderstood. Users in the US can burn the lines and carefully explain problems to the service head, which I believe minimizes, if not prevents, any potential misunderstanding between customer and manufacturer.
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#16
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My point: I agree that the message had to be distorted by the time it got back to ARC and their message was likely distorted by the time it got back to you. For these kinds of situations, the digital camera and email can help everyone. A few clear pictures and factual bullet points describing the issue and what actions you have taken can often get past the problem of "Lost in Translation." But even then it has to be very frustrating. |
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