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#1
08-15-2011, 09:23 PM
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Wilson Site NOT Accessible
Hi Guys,
For the past 2 days, I am not able to access Wilson Audio website. Always same message - site's server down". You guys have experience the same phenomenon? Cheers!
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Turntable: SME Synergy All-In-One Thorens TD147 Jubilee + Plixir LPS + Ortofon A-Mono DS Audio ION 1 SACD/DAC: Luxman D-10x Server: Roon Nucleus+ 8TB SSD + Plixir Elite LPS Bluray: ModWright Oppo UDP205 Amps: Air Tight ATC-5/ATM300R/ATH-3 Speakers: Avantgarde Uno XD Piano Black/Stealth Grey Cables & Interconnects: Audience Au24 SX Series Power Conditioner: Audience aR6 OX Rack & Amp Stands: Audio-Philar 
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#3
08-15-2011, 10:06 PM
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Quote:
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Turntable: SME Synergy All-In-One Thorens TD147 Jubilee + Plixir LPS + Ortofon A-Mono DS Audio ION 1 SACD/DAC: Luxman D-10x Server: Roon Nucleus+ 8TB SSD + Plixir Elite LPS Bluray: ModWright Oppo UDP205 Amps: Air Tight ATC-5/ATM300R/ATH-3 Speakers: Avantgarde Uno XD Piano Black/Stealth Grey Cables & Interconnects: Audience Au24 SX Series Power Conditioner: Audience aR6 OX Rack & Amp Stands: Audio-Philar
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#4
08-15-2011, 10:43 PM
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Little worrisome that the site is down. LilDebs888 didn't say anything about the site being down - but her last post from last night -
Quote:
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....  I have a record player and a cd player and some other stuff that sounds pretty good. MAIN SYSTEM: . . . Audio Physic Caldera III Loudspeakers, Spectral DMC 30SL Preamp, Spectral DMA 250 Amp, Spectral/MIT interconnects and speaker cable, Basis Debut V Vacuum turntable, Walker Precision Speed Controller, Graham tonearm, [B]Koetsu Rosewood or Grado Statement 1 Cartridges, PASS - X-ono Phono Stage, Esoteric K03 CD/SACD Player, Lexicon RT-20 Universal Player, Exact Power EP-15A & SP-15A power regeneration and conditioning devices. Symposium Acoustics Svelte pads & RollerBlock Jr's under speakers. ASC Tube Traps, Arcici Suspense Rack System, OPPO and Cambridge Streaming Devices. DOWNSTAIRS SYSTEM: . . . Sonus Faber Guarneri Memento Speakers, JL Audio F112 Sub, McIntosh MA7000 Integrated Amp, McIntosh MVP871 Universal Disc Player, OPPO BDP-105 Blu-Ray Player, VPI Scoutmaster with periphery ring clamp, VPI SDS Motor Drive, Koetsu Pro IV, or Clearaudio Discovery Cartridges, Mark Levinson No. 25s phono stage, Wadia 170i Transport with a Meridian Bitstream 203 DAC, VPI HW-17 Pro Record Cleaning Machine, Five Richard Gray RGPC 400 devices scattered around the two systems, Arcici Suspense Rack System, Discovery Essence and Essential Cables, 14,000 ± LPs .
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#5
08-15-2011, 10:52 PM
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Seems like the Site has been hacked.
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES
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#6
08-16-2011, 03:30 AM
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I have been in contact by mail with Jerron over the past 24 hours..no problems I would expect..
In his last email he even wrote me this: If you go to our web-site, you can see the shades of these two: www.wilsonaudio.com
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Ayre KXR & MXR - Wilson Audio Sasha - Transparent - Linn Akurate DS
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#7
08-16-2011, 08:31 AM
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Hello all,
I have appreciated several of you sending me emails and calling me personally over this issue of that Wilson seems to be having with their severs/website. I have reported this to Wilson Audio, and they are aware of this. I have no details as to why it is down (down side to not working out of the office). Yet you can rest assured that I have brought it up several times the last couple days! I can't help but wonder if whatever it is might be messing with email as well. Then you throw in that John has been in Hong Kong (yet I believe was back in the office middle of last week), Trent is currently still in Asia, Daryl and Jerron were in California and have not been back to the office yet (vacation time for both of them from what I understand). Jerron should be back in the office tomorrow (the 17th). It is correct that I have not been able to receive PM's here on the AA forum, and that will soon be resolved. Please, if you have sent me a PM here on AA in the past couple weeks, or need to contact me, please feel free to email me at debby@wilsonaudio.com or lildebs888@yahoo.com or even give me a call on my personal cell phone at (801) 499-3119 (if you really need to talk to someone!). Although I am out of my home office until Friday on a trip with my husband and parents, I do still receive emails on my phone and have my lap top with me (that I check in the mornings and evenings). Again, I apologize for any inconvenience that the sight being down has caused any of you. If there is anything I can do to assist you while the site is down, feel free to ask (I know of some of our dealer sites which have our colors, information, etc. that I can refer you to if needed). I hope that this will be resolved quickly! Know that even with little hiccups such as this, you are not completely in the dark - I am here, and am happy to help as much as I can. As most of you know, I don't have all the answers and am not an expert like the John, Trent and Jerron at Wilson are - yet I am happy to try to find answers for you!  -Debby
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#8
08-16-2011, 09:12 AM
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Contrast Debby's letter with communication from MSS HIFI and learn what real customer service is!
 It's nice to know that there are honest concerned people around. 
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#9
08-16-2011, 06:59 PM
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Quote:
 I really do hope that everyone on AA (as well as other people on other sites I am on as well) know that I really do care!  Even with my limited knowledge and ablities - I try hard to do what I can, and am happy to go above and beyond for you (even if we don't agree on somethings even!). I love the people I have met here, and all you have taught me. I do hope that whatever is the problem with email, websites, etc. are all resolved quickly. Until then, I again open up my emails (both personal: lildebs888@yahoo.com and professional: debby@wilsonaudio.com, and even my personal cell number: (801) 499-3118 - vacation or no vacation) to those that are really needing questions answers while the rest of the Wilson staff is coming back from shows and vacation. Customer Service is important to Wilson Audio - our CUSTOMERS are important to us! Let me see what I can do to help those having a difficult time reaching anyone. Warm regards, Debby
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#10
08-16-2011, 09:00 PM
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Deb, MSS HIFI is the epitome of how NOT to treat customers.
http://www.audioaficionado.org/mcint...-my-money.html
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