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  #11  
Old 02-17-2010, 01:30 AM
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Keep us posted, overall the S1 and S2 have a great rep...

Never heard of many having issues so hopefully Marantz pulls through.
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  #12  
Old 02-17-2010, 09:32 AM
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Originally Posted by f1 fan View Post
Dan.....that's not going to happen, I'm not in a good mood when I deal with these folks, they remind me of my former employer

Dave
Dave.......I hear you. Don't let them bend you over the table. You paid good money for your Marantz player. It is a shame it has been such a headache for you. Hearing about a problem is one thing, hearing about multiple problems, and crappy responses is a bad thing. In this day and age Marantz, and every other manufacturer for that matter, should understand that word travels very fast, and can impact the buying decisions of many people in a big way. I hope they do the right thing by you.
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  #13  
Old 02-17-2010, 09:38 AM
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Dan.....thanks! They're not going to bend me over. I believe they will do the right thing or word will travel fast, real fast!!

Dave
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  #14  
Old 02-17-2010, 02:53 PM
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Today I spoke with Marantz USA and the news was good! They are going to replace my SA11 with a new one at no charge. The new one will arrive soon. Thank you Marantz and to those who helped see this through.

Dave
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  #15  
Old 02-17-2010, 07:57 PM
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Originally Posted by f1 fan View Post
Today I spoke with Marantz USA and the news was good! They are going to replace my SA11 with a new one at no charge. The new one will arrive soon. Thank you Marantz and to those who helped see this through.

Dave
That's awesome Dave. Even though it took some fanagling, Kudos to Marantz

Bob
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  #16  
Old 02-17-2010, 09:42 PM
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Dave.......I'll cancel your proctologist appointment.
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STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario
LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113
VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A
Last edited by jdandy; 02-18-2010 at 12:48 AM.
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  #17  
Old 02-17-2010, 10:16 PM
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Originally Posted by f1 fan View Post
Today I spoke with Marantz USA and the news was good! They are going to replace my SA11 with a new one at no charge. The new one will arrive soon. Thank you Marantz and to those who helped see this through.

Dave
Dave
That's the way it should be handled.

Jim
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  #18  
Old 02-18-2010, 12:44 AM
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Bob.....you're right, this has taken some time, about 3 weeks.

Dan....thanks for the cancelation, I wasn't looking forward to bending over and takin' the medicine :0

Jim....you are correct sir, it's the only way to do business.

I've missed the player and look forward to receiving the new replacement. My old player was a lemon, that's the bottom line.

I will post a update when the player arrives at it's new home

Dave
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  #19  
Old 02-23-2010, 05:36 AM
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Hopefully the new SA11 will arrive by this Friday, however I'm not holding my breath.

The saga continues.......

Dave
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  #20  
Old 02-23-2010, 05:06 PM
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Playing phone tag with Marantz......ugh!

Dave
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