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Old 05-25-2012, 09:42 PM
Toccata Toccata is offline
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Default My faith in humanity has been restored...
One of my new Martin Logan Theos speakers has been emitting a faint static/cracking noise (it did so at first, then stopped) lately and has slowly worsened. As I was inspecting it, much to my horror, I discovered a huge dent in the screen! There's no way my wife, my cat, or I did it, so it must have happened during shipping. How it escaped my attention initially is beyond me. Long story short, ML is sending me a new pair! Now that is some customer service.
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Old 05-25-2012, 09:43 PM
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chessman chessman is offline
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Wow!! Too cool ...
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Old 05-25-2012, 09:50 PM
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This is great customer service and I am really glad to hear they took care of you......
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Old 05-25-2012, 10:15 PM
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Wow that it totally impressive. That would be a chunk of change to ship those.
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Old 05-25-2012, 10:59 PM
LordoftheRingsEE LordoftheRingsEE is offline
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---Some people are true professional & dedicated human beings in the service of the people they serve.
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Old 05-25-2012, 11:08 PM
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ML has always been like that to my recollection. I miss dealing with firms like those. They are hard to find nowadays.
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Old 05-25-2012, 11:28 PM
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Indeed. Not only do they make amazing speakers, but they are generous, professional, and put the customer first. They rank at the very top in my book.
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Old 05-26-2012, 03:45 AM
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Have never heard anything but the same of their customer service, it is top notch.
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Old 05-26-2012, 09:20 AM
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too few stories like this these days, many companies would rather lose a customer forever than spend a little time and $ to do the right thing. All the while losing far more $ in the long run.
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Old 05-26-2012, 09:28 AM
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Excellent !
Martin Logan is a premium company !

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