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McIntosh Audio A Tradition of Excellence

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  #21  
Old 06-29-2018, 08:40 PM
njcardave njcardave is offline
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Quote:
Originally Posted by c_dk View Post
Waiting for 10 months, a year or even 18 months for a cosmetic part for a unit out of production for 8 years is not the same as a in warranty repair for a 3 year old unit.

Correcting local service problems for local repair issues is magnitudes of greater importance a than a cosmetic piece for a expensive 10 year old toy.
What good will it do to correct service problems if you can't get the parts?
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  #22  
Old 06-30-2018, 09:01 AM
c_dk c_dk is offline
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I recently repaired, then restored a 35 year old MA6200, including fixing bubbled glass, with parts from Mouser, a MAC4100 with a part from Digikey and regularly get semiconductor from BDent.

Restoration and service can be done locally if the desire is there to do it.

If I was still a dealer and found out Mac was wasting their valuable production time building faceplates for ten year old DVD machines at the expense of new prodution units I would have a tough heart to heart talk with their CFO......their first priority HAS to be new production to the support their dealers.....my friend Gordon would have chuckled and suggest they do make new ones......

Personally if they would still listen to me, I would limit parts sales to authorized dealers and end users who can supply a legitimate service contract number. Would certainly make Gail's job less stressful......

Last edited by c_dk; 06-30-2018 at 09:13 AM.
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  #23  
Old 06-30-2018, 11:31 AM
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62caddy 62caddy is offline
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Originally Posted by njcardave View Post
What good will it do to correct service problems if you can't get the parts?
It's one thing to get a water pump for your classic vintage car; quite another if you need a rear bumper.
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  #24  
Old 06-30-2018, 11:48 AM
c_dk c_dk is offline
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Being mad at GM because they haven't made a replacement bumper for your 10 year old Caddy is a lot different than coming to the realization that very few mechanics out there still know how to rebuild your Rochester Quadrajet carb.
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  #25  
Old 06-30-2018, 12:08 PM
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62caddy 62caddy is offline
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Yes but he's asking about the glass.

- Incidentally that's the reason I swapped the Rochester for a Carter which was also factory supplied in '62.
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  #26  
Old 06-30-2018, 01:35 PM
c_dk c_dk is offline
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The OP was posting about service ties with a local service center i would assume is part of a dealer.

If the dealer can not keep a tech employed full time at a wage scale appropriate for the area where the dealer is located service of coarse will be spotty at best...again it is a local matter and has nothing to do with cosmetic parts being made by Mac.

The OPs question is really unanswerable because of all of the possible moving parts, status of tech (employee or outside vendor), unit backlog, vacations etc. etc.
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  #27  
Old 06-30-2018, 05:48 PM
Progfan2112 Progfan2112 is offline
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The OPs question is really unanswerable because of all of the possible moving parts, status of tech (employee or outside vendor), unit backlog, vacations etc. etc.
I just wish that the service center in question was able to give an honest estimation. I was told 6-8 weeks when I dropped the C2300 off and then I was told 6-8 weeks when I called them a few weeks ago just to see if they've had a chance to look at it. It's been slightly over 2 months now and I still haven't heard a word. Even if they told me it was going to be 3 more months and that I need to eat a cupcake, I would accept that. It's the not knowing-and the fact that the guy I dropped the unit off with-said that it would take much longer if my dealer shipped it directly to McIntosh. It's one thing to give an estimation of your own service, but how would he know how long it would take McIntosh to service something?
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  #28  
Old 06-30-2018, 08:19 PM
nicoff nicoff is offline
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Default McIntosh Service Center Question

There has to be a better way to handle this. For example, since MC (or fill it the blanks) knows that there is x months delay from the time the unit comes in to the time it is service, MC (or whomever) can do this:
1. You send a deposit to MC to secure a spot.
2. When time is getting close to your spot in line, MC sends you a message with a window for you to ship your unit to them (say 14 days).
3. If you ship the unit within that timeframe, your unit will be quickly repaired. Your deposit is applied to the repair charges.
4. If you fail to ship your unit in that timeframe, you either lose your spot or the deposit or maybe both.

Sounds as if folks are expecting to get parts for units that are 15+ years old? Or digital units that typically go obsolete in 5 years? Maybe MC is trying to send you a not so subliminal message: time to upgrade to current vintage stuff!
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