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Old 04-09-2019, 02:45 PM
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Antonmb Antonmb is online now
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Default D’Agostino excellent customer support

When I first installed my new Momentum HD preamp, the remote didn’t work. Replacing the batteries took care of the problem, until I shut down the power in the back a few days later to change some cables, and the remote stopped working again. Removing and reinserting the batteries fixed it, but that requires removing several screws from the bottom of the remote. I sent Bill McKiegan at D’Agostino an email explaining the issue, and got an almost immediate response, on a Sunday no less. On Monday he followed up with an email giving me a button sequence to push on the remote to pair it with the preamp, which solved the problem. The remote pairs to the pre via Bluetooth, and you just have to re-pair them after a power shutdown. Today Bill followed up to be sure the problem was addressed, and asked me to call him. We had a very pleasant conversation, and he thanked me for my feedback and my purchase.

It also became clear during our conversation that it was D’Agostino who decided to hold the price on my purchase to the original preamp price, even though I got the new HD unit, which lists for almost 20% more. Bill just said that they felt it was the right thing to do since I had made a deposit based on the original price and had to wait for my unit.

Having met both Dan and Bill, and now having experienced such great service, I can say these guys are a real class act.
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D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2
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  #2  
Old 04-09-2019, 03:15 PM
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Quote:
Originally Posted by Antonmb View Post
When I first installed my new Momentum HD preamp, the remote didn’t work. Replacing the batteries took care of the problem, until I shut down the power in the back a few days later to change some cables, and the remote stopped working again. Removing and reinserting the batteries fixed it, but that requires removing several screws from the bottom of the remote. I sent Bill McKiegan at D’Agostino an email explaining the issue, and got an almost immediate response, on a Sunday no less. On Monday he followed up with an email giving me a button sequence to push on the remote to pair it with the preamp, which solved the problem. The remote pairs to the pre via Bluetooth, and you just have to re-pair them after a power shutdown. Today Bill followed up to be sure the problem was addressed, and asked me to call him. We had a very pleasant conversation, and he thanked me for my feedback and my purchase.

It also became clear during our conversation that it was D’Agostino who decided to hold the price on my purchase to the original preamp price, even though I got the new HD unit, which lists for almost 20% more. Bill just said that they felt it was the right thing to do since I had made a deposit based on the original price and had to wait for my unit.

Having met both Dan and Bill, and now having experienced such great service, I can say these guys are a real class act.


Excellent!
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Old 04-09-2019, 03:41 PM
2fastdriving 2fastdriving is offline
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That's great, Tony. how is the system settling in? Are you a believer in preamps now? (over an all-digital pre)
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Old 04-09-2019, 04:02 PM
Higgens Higgens is offline
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Great story, Tony. I wish more high-end manufacturers provided this level of service.
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Old 04-09-2019, 07:16 PM
Photoboy Photoboy is offline
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Can you let me know how to pair the remote? Mine has been inoperative for a couple of years and I thought it was just broken. Thanks
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Old 04-09-2019, 07:22 PM
Levitator Levitator is offline
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Nice to see good ethics which has gone out the window with many businesses
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Old 04-09-2019, 07:37 PM
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Photoboy... Welcome to AA!
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Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES

Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES
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Old 04-09-2019, 08:47 PM
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Tony - That's awesome! If you talk to Bill again, put in a good word for me.....maybe he'll upgrade me for the heck of it for free! Ha!
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Library: Speakers: Avalon Acoustics Isis, Subwoofers: (2) REL Acoustics 212SE Amplification: D’agostino Momentum preamplifier, D’agostino S250 stereo amplifier Digital: dCS Rossini CD/SACD transport, dCS Rossini DAC/streamer/master clock. Analog: Brinkmann Taurus table, Lyra Etna Lambda, Audio Research Ref. Phono 3
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Old 04-10-2019, 01:08 AM
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Quote:
Originally Posted by Photoboy View Post
Can you let me know how to pair the remote? Mine has been inoperative for a couple of years and I thought it was just broken. Thanks


Photoboy, welcome to AA. Mine is a new model just released, if you have a D’Agostino pre and the remote hasn’t been working for a couple of years, then there’s probably something wrong with it. The pairing will only apply to the new HD model.
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D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2
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Old 04-10-2019, 01:24 AM
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Quote:
Originally Posted by 2fastdriving View Post
That's great, Tony. how is the system settling in? Are you a believer in preamps now? (over an all-digital pre)


Marc, I’m definitely a believer. My Linn box is still an awesome streamer/dac, but there’s a meaningful improvement in soundstage, imaging, and overall smoothness with the pre, especially with vinyl.
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D'Agostino Momentum S250 MxV & HD pre; Linn Klimax Organik DSM, SonicTransporter, EtherRegen; Acoustic Signature Typhoon Neo, Koetsu RSP, Boulder 1108; Sf Il Cremonese; Shunyata Everest, Altaira, Sigma & Alpha v2
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