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Bryston Audio Unlimited, Unprecedented, Unequalled |
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#1
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Great Bryston Customer Service (Again)
Good Evening -
Last week my router fried and despite many attempts to bring it back, I broke down and 24 hours later a new one was on the door step. Thank you Prime. All devices slowly came back but the BDP3. After several tries, gave a call to Bryston. I was immediately put through to Adam Tanner who had a good idea as to the problem's solution. He patiently waited while I hurled a 50' ethernet cable up over the second floor balcony to the router location enabling the BDP to be connected directly. The process required several clearings and re-boots to remove the previous settings (and the new settings entered due to my less than stellar keyboarding skills). As an additional bonus, I was able to learn much about networking and the inner operation of the BDP while chatting with Adam during the reboots. Customer service in one's purchase decision is as important as a component's quality. Once again, Bryston excels in both.
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AKA J2Ordan McIntosh/Legacy/VPI/Bricasti/DIYCable |
#2
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Its always great to hear about stellar support from established companies. Support is something I always think about when making a purchase decision. Which is why I tend to buy from established companies located close to where I live. Bravo!
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Main System: Amati Futura Mains Amati Homage VOX Center, Proac Response 1sc Rears, Three MC2301's for L,C,R MC 602 for the rears C 1100, MX 151, MCD 1100, MR 80 Nottingham Dais with Wave Mechanic Sumiko Palo Santos Presentation SurfacePro 3, RPi 4, ROON, WW Starlight Platinum USB, Schiit Yggdrasil, Benchmark DAC3 HGC MX 151, OppO BDP-95, JVC RS-500 DILA projector, 106" diagonal Stewart Luxus Screenwall Deluxe with Studiotek 130 G3 material. Lake House: Ohm F, MC 275V, C2300, MR 77, Rega P3 OnDeck: McIntosh MAC 4300v |
#3
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Good to hear John. Few people ever regret buying Bryston gear.
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Main - Roon on Synology/Sonos Port/SoTM Neo endpoints; Chord Qutest, Bryston BP-17 cubed with phono option; EAT C-sharp with Ortofon Bronze MM, Bryston cubed Amplifier; Revel F126Be on custom Atocha stands; interconnects by WireWorld, furniture by Atocha Design 'Phones Audeze LCD-3, Bryston BHA-1; Office: Sonos/Roon; OPPO HA-1, Naim NAP100 and PSB Mini-C. Media Room:, Samsung QLED QN90 series, Sonos, OPPO 205, ATI N-core driving KEF LS-50's with REL subs; furniture by Glassisimo; Kids - U-turn for vinyl, Sonos Play5; Summer Shack - Sonos, vintage Pioneer, Dynaudio Special 40's. |
#4
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I just got a Bryston BDA-3 DAC. I’m happy to hear that the are customer oriented. I can say the same about McIntosh and SVS.
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#5
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I'm a long-time Bryston customer. There's no doubt about it: Their service is First Class.
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Primary sources: VPI TNT III/SDS turntable, SME-V arm; Bryston BDP-3 digital player; Bryston BDA-3 DAC; McIntosh MVP-881 disc player; McIntosh MR-80 tuner. Preamplifier Audio Research Ref 5SE; Audio Research Ref Phono 2SE; Moon 430 HA. Amplifiers Conrad Johnson Premier 1B; Audio Research D-300; Bryston 4B. Speakers Infinity IRS Beta. Recorders Tandberg TD20A; Crown SX-822; Nakamichi 670ZX; Alesis Masterlink ML-9600. Power Tice Power Block/Titan (x2); McIntosh MPC1500; API Ultra II-20; multiple 20A derated dedicated lines. |
#6
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Quote:
Incidentally, I helped a friend replace a dying Velodyne sub with an SVS. It was tricky finding a sub with high pass outputs so he could use with both his HT system and his stereo. I called SVS and verified what models worked to recommend what he should order. He also owns Mac. His preamp remote stopped working. They simply sent him a replacement as an accommodation. There's a gentleman who operates out of Vaughn who is authorized by the Mac factory to do repairs on Macs. He got his vintage McIntosh solid state amp reconditioned. He had me look at the invoice. I had to explain the parts (capacitors, resisters, etc.) and why they were expensive to repair. Lol! |
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