#31
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Hi all,
I come back to you. Do you have some news from ARC about the possibilty to upgrade my REF5 to the SE version? Has AR solved this problem? Many thanks for your help, jp |
#32
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the updates are happening but at a slower pace than hoped as ARC has a limited supplier of parts (caps I think). Apparently, the supplier closed a factory and moved to another region and set up shop there. ARC is now getting smaller batches of parts but are not rushing, but ensuring that they are up to ARC's rigorous spec first. Make sure you have contacted ARC and have your name on their waiting list for the update if you are looking to do this.
Chris |
#33
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Why does ARC not accept emails?
I was going to complain about the Australian distributor being dumped after 17 years by an email several days before the recent Australian HiFi show in favour of the new Sound Faber distributor. - gee see any link here? The new distributor, frankly does not have a hi end back ground and I am sure the days of being actually able to demo ARC products might be more difficult. BTW, the ex ARC distributor also does Wilson and there has always been synergy there, as is pass labs are one of his other lines Are you guys in the USA finding any trend in Sound Faber being pushed with ARC products and visa versa? Adding McIntosh into the equation now.then again Mac and Sound have always been popular. Looking at Ivan's rmaf photos, at this point it would seem not. Will independent speaker manufacturers still exhibit in shows with ARC into future ? Last edited by turntable; 11-01-2012 at 09:59 PM. |
#34
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That is the biggest question for ARC users. And Magnepan too, both of which I own. So in this day and age of internet and social media, they want all customers to CALL them and have the hassle of checking time zones (I am in the Philippines) and monitor their office hours accordingly. I heard the either Mr. Conrad or Mr. Johnson attends to each email of customers personally.
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Phil |
#35
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Quote:
Lew Johnson personally responds to my emails. Very nice guy as well. |
#36
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I do find it refreshing that when you call ARC a person answers the phone and transfers your call to someone (normally Kalvin) who is very helpful and knows their stuff.
Many companies now do not even list a phone number on their website. I do realise this can be problematic with time zones, but if you can plan your call accordingly ARC will take tare of you.
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VPI Scoutmaster; JMW-9 Signature; Shelter 7000 Bryston BDA2 + BDP2; ARC PH5; ARC Ref 5; ARC Ref 150, Equi=Tech Son of Q Wilson Sophia 3; Transparent - cables XLO - cables; Aural Symphonics - cords; Shunyata - cords |
#37
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Old thread but still true. I had the LS28 SE upgrade and a gain reduction done recently and the customer service was excellent. I even received a personal call from the new owner Trent Suggs to discuss some Ref 6 options. The LS28 is my first piece of ARC gear and I look forward to acquiring more of their gear.
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#38
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ARC and Bryston IMHO have the best service departments in the industry. I have used them both and have never been disappointed.
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#39
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I think that is really good strategy for business.
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#40
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johnmiles... Welcome to AA!
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Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
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