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  #1  
Old 11-25-2023, 08:06 AM
Ranges Ranges is offline
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Default C-49 Defective out of the box.

If you received a defective McIntosh product out of the box would you demand a replacement. Should the dealer hesitate to replace the product. I will have to make some decisions Monday when everyone is back from the Holiday.
Thanks!
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  #2  
Old 11-25-2023, 08:59 AM
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Curious what you mean by defective. I would want a new unit if yours is truly defective. My experience with McIntosh is that it is rare that you get a new unit with issues. I have never had an issue with my units. I first bought McIntosh in the 80's.
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  #3  
Old 11-25-2023, 09:05 AM
Ranges Ranges is offline
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Quote:
Originally Posted by Fbgbill View Post
Curious what you mean by defective. I would want a new unit if yours is truly defective. My experience with McIntosh is that it is rare that you get a new unit with issues. I have never had an issue with my units. I first bought McIntosh in the 80's.
The unit would not turn on unless unplugged and then plugged back into the wall receptacle. Now it is totally dead.
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  #4  
Old 11-25-2023, 09:12 AM
cleeds cleeds is offline
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Unit should be returned for refund or replacement. Period.
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Old 11-25-2023, 09:38 AM
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Yes on replacement. Should not be any argument.
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  #6  
Old 11-25-2023, 11:40 AM
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Quote:
Originally Posted by cleeds View Post
Unit should be returned for refund or replacement. Period.
+1
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  #7  
Old 11-25-2023, 02:53 PM
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Sorry to hear about the defect. Certainly dampens the excitement of new gear and enjoyment of music during the holidays. Hope the dealer does the right thing!
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  #8  
Old 11-25-2023, 03:00 PM
Ranges Ranges is offline
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Thanks everyone.
Going to shoot an email out early Monday requesting a replacement. I requested the equipment be unboxed and checked out before I drove a hundred miles to picked it up. I was told as the new owner I would have to unbox and check the equipment out. I will have to say they offered to have a rep that lives between me and the dealer bring the equipment to my home but I thought that would add to the delivery time as every one was trying to leave for the Thanksgiving Holiday . The MC 312 had been on backorder for many weeks.

Last edited by Ranges; 11-25-2023 at 03:23 PM.
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  #9  
Old 11-25-2023, 03:21 PM
PeterMusic PeterMusic is offline
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This time take them up on their offer to deliver
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  #10  
Old 11-25-2023, 03:36 PM
Ranges Ranges is offline
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Quote:
Originally Posted by PeterMusic View Post
This time take them up on their offer to deliver
I probably will. Never dreamed I would Unbox a defective piece of McIntosh equipment.
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