#21
|
||||
|
||||
It is astounding...the screen was second in line Friday to be worked on and possibly shipped that day. As of Monday, it may be shipped Tuesday, but still no confirmation. Boy, that is some production line!!!
__________________
John |
#22
|
||||
|
||||
I think you would be surprised at how small and boutique most companies we deal with in audio and HT really are. This is not at all surprising.
Tom
__________________
Main System: Amati Futura Mains Amati Homage VOX Center, Proac Response 1sc Rears, Three MC2301's for L,C,R MC 602 for the rears C 1100, MX 151, MCD 1100, MR 80 Nottingham Dais with Wave Mechanic Sumiko Palo Santos Presentation SurfacePro 3, RPi 4, ROON, WW Starlight Platinum USB, Schiit Yggdrasil, Benchmark DAC3 HGC MX 151, OppO BDP-95, JVC RS-500 DILA projector, 106" diagonal Stewart Luxus Screenwall Deluxe with Studiotek 130 G3 material. Lake House: Ohm F, MC 275V, C2300, MR 77, Rega P3 OnDeck: McIntosh MAC 4300v |
#23
|
||||
|
||||
Quote:
I owned a small company; 12 employees and around $4MM in sales. When we, for whatever reason, were in jeopardy of missing a customer ship date we pulled out all the stops and worked overtime and weekends to assure prompt delivery and we still made money as customers knew they could rely on us. I expect no less from vendors with whom I do business.
__________________
John |
#24
|
||||
|
||||
Good points John.
I guess I've let myself become accustomed to mediocre service from smaller outfits that don't have the resources to increase production output when needed. Most audio and video manufacturers are smaller than your $4M business.
__________________
Main System: Amati Futura Mains Amati Homage VOX Center, Proac Response 1sc Rears, Three MC2301's for L,C,R MC 602 for the rears C 1100, MX 151, MCD 1100, MR 80 Nottingham Dais with Wave Mechanic Sumiko Palo Santos Presentation SurfacePro 3, RPi 4, ROON, WW Starlight Platinum USB, Schiit Yggdrasil, Benchmark DAC3 HGC MX 151, OppO BDP-95, JVC RS-500 DILA projector, 106" diagonal Stewart Luxus Screenwall Deluxe with Studiotek 130 G3 material. Lake House: Ohm F, MC 275V, C2300, MR 77, Rega P3 OnDeck: McIntosh MAC 4300v |
#25
|
|||
|
|||
Quote:
|
#26
|
||||
|
||||
It's Over
I called the dealer today to verify they received the screen, as last promised, to be told that SI will ship the screen today. I told them to keep it...I'm done!
__________________
John |
#27
|
||||
|
||||
John......I certainly can't blame you for that decision. In my opinion, SI should have immediately manufactured a replacement screen and shipped it once they were notified of the shipping damage to the first one. Your order should have taken precedence over all other orders that came in after your initial order. The prevailing attitude from SI seems to have been we'll get to it when we can. That is not how customer satisfaction and loyalty is built.
__________________
Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A |
#28
|
||||
|
||||
John,
I think your right in your decision. Like Dan said that should of took precedence over everything going and your screen moved to the front of the line. It should of been done and out the door for a satisfied customer and then back to normal work load.What some companies don't understand is a missed day is sometimes a week in shipping time.
__________________
McIntosh C48, Wyred4Sound mAmps,Bryston Mini T's, Linn LP12, and Jeff's Super Lambs Wool Dusters Last edited by Glenee; 10-01-2015 at 12:52 PM. |
|
|
Audio Aficionado Sponsors | |