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Excellent support!
Earlier in the year I started having issues with one of the modules in my PS-1, exchanged a few emails with support trying to troubleshoot and was told to RMA it. Wasn't on my top list of things to do, so I finally got around to filling in the form yesterday. At night, on Thanksgiving, EJ wrote me back. How often does the founder of a company respond to email on a holiday about a $100 product? I wrote back with more specifics and he is going to have a new one shipped to me and said just return the other one when I can. You simply can't get better support than that.
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#2
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Steve.......Wyred 4 Sound makes great audio products. It is good to hear they are willing to step up to the plate when a customer needs help. Looks like a home run to me.
Like I have noted many times in the past, a company's reputation is built one customer at a time. Kudos to EJ and company.
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Dan STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113 VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A |
#3
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Now that is true customer service. Way to go W4S.
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#4
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This is good to hear because my 8 day old W4S Recovery is dead. Waiting to hear back.
[edit] - no sooner did I type this did EJ respond to me. Great company! [edit #2] - Welp, thank goodness EJ is a kind and patient soul because I am a fool. He helped me sort everything out. Don't need a replacement, nothing was wrong with the recovery, the problem was user error. Last edited by alkizz; 11-29-2018 at 02:19 PM. |
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