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Old 10-26-2017, 09:54 AM
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Default Aurender N100H Is In The House - Transferring Music Very Slow

Just received my Aurender N100H.

When transferring music from my external USB HDD to the N100H HDD it is extremely slow. In 8 hours only 28GB has been transferred. So in my calculations to transfer a little over 3TB of music it will take over a month.

What gives? Is this normal?
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Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
Amps: McIntosh MC452, MC207 Pre-Amp McIntosh C2500
Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
Music Server: Aurender N100H
Cartridges: Lyra Helikon Stereo and Mono Digital Source: Oppo UDP-205 DAC: Anedio D2
SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Silver Eclipse 7 (I) Wireworld Silver Eclipse 7 (S)
Wireworld Platinum Starlight 7 (USB)
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Old 10-26-2017, 10:22 AM
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Unfortunately, that was my experience too.
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Library System: ESOTERIC GRANDIOSO SYSTEM M1 MONOBLOCK AMPS(2), C1 LINESTAGE PRE-AMP, K1 CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO, SONOS ZP90-W4S MOD, AERIAL ACOUSTICS 20T V2 SANTOS ROSEWOOD, AERIAL SW12 SUBS SANTOS ROSEWOOD w/ BASES(2), CANTON REF K1, DALI EPICON 8 RUBY MACASSAR, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, FURUTECH SILVER ARROWS PHONO CABLE, KLAUDIO RCM, SHUNYATA PS8, RGPC 1200(2) STEVE BLINN COMPLETE CUSTOM RACK, ASC STUDIO TRAPS, WIREWORLD PLATINUM ECLIPSE IC'S & PLATINUM ELECTRA PC'S
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Accuphase/Canton System: ACCUPHASE E-650 INTEGRATED, DP560 CD/SACD PLAYER, T1200 FM STEREO TUNER, PS530 POWER SUPPLY, CANTON REF K3, CANTON REF K5, SILENZIO, HRS MXR 4V REFERENCE MAHOGHANY RACK w/ M3X 1921 SHELVES, WIREWORLD GOLD ECLIPSE IC’s & PLATINUM ELECTRA PC'S
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  #3  
Old 10-26-2017, 11:13 AM
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Paul.......Why not ask the folks at Aurender?

support@aurender.com

I transferred my music files by the drag and drop method so no clue why a USB drive transfer is slow. I would start by asking tech support at Aurender.
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STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario
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VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, McIntosh 4300V, JBL 4312A
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  #4  
Old 10-26-2017, 11:24 AM
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Quote:
Originally Posted by jdandy View Post
Paul.......Why not ask the folks at Aurender?

support@aurender.com

I transferred my music files by the drag and drop method so no clue why a USB drive transfer is slow. I would start by asking tech support at Aurender.
Thanks Dan! I will do just that. Just wanted to make sure this wasn't the norm.
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Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
Amps: McIntosh MC452, MC207 Pre-Amp McIntosh C2500
Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
Music Server: Aurender N100H
Cartridges: Lyra Helikon Stereo and Mono Digital Source: Oppo UDP-205 DAC: Anedio D2
SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Silver Eclipse 7 (I) Wireworld Silver Eclipse 7 (S)
Wireworld Platinum Starlight 7 (USB)
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  #5  
Old 10-26-2017, 11:33 AM
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Quote:
Originally Posted by Audiophilehi View Post
Thanks Dan! I will do just that. Just wanted to make sure this wasn't the norm.
Paul.......Keep us posted. I am interested to know how Aurender responds to your issue.
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STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario
LIVING ROOM - McIntosh C2300, MC452, MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113
VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, McIntosh 4300V, JBL 4312A
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Old 10-26-2017, 11:36 AM
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Quote:
Originally Posted by jdandy View Post
Paul.......Keep us posted. I am interested to know how Aurender responds to your issue.
Will do Dan!
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Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
Amps: McIntosh MC452, MC207 Pre-Amp McIntosh C2500
Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
Music Server: Aurender N100H
Cartridges: Lyra Helikon Stereo and Mono Digital Source: Oppo UDP-205 DAC: Anedio D2
SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Silver Eclipse 7 (I) Wireworld Silver Eclipse 7 (S)
Wireworld Platinum Starlight 7 (USB)
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  #7  
Old 10-26-2017, 10:00 PM
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Quote:
Originally Posted by Audiophilehi View Post
Will do Dan!


I had a few questions and they took 2 days to respond, but did respond in detail - thinking this was an exception from everything I have read on how quick they respond - curious on your outcome.

Overall happy with the unit, but wish the power button was the same color as the 3 display options - IMO would blend better.
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  #8  
Old 10-26-2017, 10:41 PM
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So far no response but no worries. I'm sure I'll here from them soon and then I'll report back.
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Paul



Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
Amps: McIntosh MC452, MC207 Pre-Amp McIntosh C2500
Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
Music Server: Aurender N100H
Cartridges: Lyra Helikon Stereo and Mono Digital Source: Oppo UDP-205 DAC: Anedio D2
SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Silver Eclipse 7 (I) Wireworld Silver Eclipse 7 (S)
Wireworld Platinum Starlight 7 (USB)

Last edited by Audiophilehi; 10-26-2017 at 10:58 PM.
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  #9  
Old 10-26-2017, 10:43 PM
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It's just 24 hours and only 83GB transferred.
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Paul



Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
Amps: McIntosh MC452, MC207 Pre-Amp McIntosh C2500
Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
Music Server: Aurender N100H
Cartridges: Lyra Helikon Stereo and Mono Digital Source: Oppo UDP-205 DAC: Anedio D2
SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Silver Eclipse 7 (I) Wireworld Silver Eclipse 7 (S)
Wireworld Platinum Starlight 7 (USB)
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  #10  
Old 10-26-2017, 11:02 PM
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Wow! Their ears must have been ringing. Just received a response. See below.

Jesse replied:
Hello Paul,

"Thank you for contacting us and for choosing an Aurender music server. One of the engineers checked your unit and everything looks normal, he said the connected disk is USB 2.0 so it will be a little slow, however 28.0GB in 8 hours is abnormally slow. Usually, using the Smart Copy process, this amount of data (3TB) would probably take about a day to transfer to the Aurender.

Would it be possible for you to send a screenshot of the Copy Status on the App? You can take a screenshot with the iPad as shown at the link: https://support.apple.com/en-us/HT200289
The Copy Status can be found as shown on the last image at the following link: http://support.aurender.com/smart-copy-from-usb.html
Also, would you mind sharing which dealer you purchased the N100H from and which DAC you are using with the unit?"

Best Regards,

Jesse
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Paul



Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
Amps: McIntosh MC452, MC207 Pre-Amp McIntosh C2500
Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
Music Server: Aurender N100H
Cartridges: Lyra Helikon Stereo and Mono Digital Source: Oppo UDP-205 DAC: Anedio D2
SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Silver Eclipse 7 (I) Wireworld Silver Eclipse 7 (S)
Wireworld Platinum Starlight 7 (USB)
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