Firmware update on C1100

[edward3132]

Anybody on AA want to buy a C1100 now?

If I really want one, I will tell my dealer I need to know manufacturing date and serial number to verify with McIntosh what firmware is installed. Would for sure open the box at the dealer and turn the unit on and check firmware version. If not the most current, refuse delivery til McIntosh makes it right.

McIntosh needs to get their act together.

[1KW]

Originally Posted by j3brow

Another minor detail re: firmware update on C1100. This becomes relevant if you have to drive a distance to your local dealer or heaven forbid, shipped. Bring the HR085 remote. You cannot update the C1100 without your remote as you must use remote to enter a code which the installation program on laptop gives you. I drove 70 miles down to New Orleans on my day off with C1100, power cord, and manual. I didn't think to grab the remote. Since my dealer didn't have a C1100 on their showroom floor or any other component that uses HR085 (D1100 also ships with same remote), I was dead in the water and had to re-schedule another trip down to New Orleans. The tech tried to program a universal remote, but true to form, the remote control codes for the new HR085 are not part of any database that my authorized McIntosh dealer has access to. He programmed universal remote based on the C1000 codes but that failed to control the C1100. Bring your remote.

Ugh what a terrible waste of your time.... Glad to hear it worked out, no post some pictures

[thughes]

For what it's worth -- I just updated my Honda CR-V navigation system without a hitch. Thumb drive in the USB and follow the instructions - almost as easy as Oppo.

[richardallred]

Originally Posted by j3brow

In general, firmware updates are quick and easy. The C1100 proved to be easy too. The tech at Magnolia that updated mine did so fairly quickly. It was the 1st C1100 they had seen so first time to install. We did have a minor 'glitch' during installation. My C1100 display said "updating" for a while and his laptop installation program gave an error message. He followed instructions which gave sequence to power off c1100/remove USB update cable. When we power cycled the C1100 all was well, update successful. I think the error message had something to do with fact that McIntosh sent the correct firmware version but sent an older installation hardware version based on version listed by another user here on AA.

Yup the update software I received says v 1.04 but dealer says it's the current version. I am traveling and won't be home until sat, I will try it then. If it doesn't work i will have to ship back to dealership

Bummer

R

[j3brow]

Originally Posted by richardallred

Yup the update software I received says v 1.04 but dealer says it's the current version. I am traveling and won't be home until sat, I will try it then. If it doesn't work i will have to ship back to dealership

Bummer

R

That's the correct/latest version:

Firmware update utility v1.04
Firmware v2.0.1

My dealer received fw update utility v1.03

[richardallred]

Originally Posted by j3brow

That's the correct/latest version:

Firmware update utility v1.04
Firmware v2.0.1

My dealer received fw update utility v1.03

Thanks

[Levitator]

Originally Posted by richardallred

Did you install the Mclntosh update software on your computer? If so, did you have any issues with that?

Thanks

Hi Richard

Yes, you must download to a computer before connecting via USB to the McIntosh. I had no issues to be honest but was a little nervous doing it myself after some of the issues I had heard people having. The instructions provided by McIntosh I found to be very good but you must be diligent as it erases the current firmware version before installing the most recent version.

A tip for you, other than reading the instructions carefully, is to make sure your dealer agrees to take the unit in and fix it at no cost to you if there is an issue.

Good luck with it!

[richardallred]

Originally Posted by Levitator

Hi Richard

Yes, you must download to a computer before connecting via USB to the McIntosh. I had no issues to be honest but was a little nervous doing it myself after some of the issues I had heard people having. The instructions provided by McIntosh I found to be very good but you must be diligent as it erases the current firmware version before installing the most recent version.

A tip for you, other than reading the instructions carefully, is to make sure your dealer agrees to take the unit in and fix it at no cost to you if there is an issue.

Good luck with it!

Seems like as part of the install process is to install a San-ba driver. Did you have any issues with that?

Thanks

R

[leftside]

Originally Posted by Levitator

Hi Richard

Yes, you must download to a computer before connecting via USB to the McIntosh. I had no issues to be honest but was a little nervous doing it myself after some of the issues I had heard people having. The instructions provided by McIntosh I found to be very good but you must be diligent as it erases the current firmware version before installing the most recent version.

A tip for you, other than reading the instructions carefully, is to make sure your dealer agrees to take the unit in and fix it at no cost to you if there is an issue.

Good luck with it!

Seems like a very simple process. Perhaps people should RTFM?

[ismelllikepoop]

Originally Posted by leftside

Seems like a very simple process. Perhaps people should RTFM?

Not sure about McIntosh, but I've flashed plenty of other things before and sometimes the update just times out and bricks the unit. Not necessarily just about reading the manual.