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  #61  
Old 03-19-2018, 10:39 PM
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vintage_tube vintage_tube is offline
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Glad to hear Adam all is well again and made it safely from TAP. I imagine you'll have extended listening periods since it had been absent for awhile.

Best Sir,

Bob
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  #62  
Old 03-19-2018, 10:44 PM
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Great news!
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  #63  
Old 03-20-2018, 02:07 PM
FDPDK FDPDK is offline
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Glad to hear you got it back in working condition , many years of happy listening.
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  #64  
Old 03-20-2018, 03:19 PM
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Adam, good to hear!
I'm happy for you.

May your K1 fare like the minivan I bought in '98: all the mechanical problems you can imagine, but only in its first year, perfect condition since then (the current owner still uses it!).
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  #65  
Old 03-21-2018, 08:58 AM
SCAudiophile SCAudiophile is offline
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Quote:
Originally Posted by ariess View Post
My K1 just arrived today. Well packed, I unwrapped it and put her back in the rack, connected to the G01 clock. Right out of the box again and I just cannot believe how good it sounds! This is a wondrous player and it makes such beautiful music. It’s is very good to be spinning silver disks again. The repair shop Esoteric uses in the US, TAP Electronics, does a great job.
Very happy to hear you are back up and running,...enjoy!!!
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  #66  
Old 03-21-2018, 12:33 PM
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FreddieFerric FreddieFerric is offline
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What a relief. Congratulations on getting it fixed the right way.
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  #67  
Old 03-21-2018, 02:36 PM
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ylee ylee is offline
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I learn as much from situations like this about the integrity of manufacturers and the quality of their products as I do from glowing reviews of product performance. If a company is willing to serve customers well when things go wrong, I consider it more likely they put a lot of effort into bringing a great product to market in the first place. Things eventually break for whatever reason - damage from shipment or a slight manufacturing defect that manifests itself later, simple wear and tear (unlikely in this scenario), user error (again unlikely in this scenario), and a host of other reasons. It also helps to buy from someone reputable who will assist in all situations. I can attest as one of Ivan's customers he will truly go to bat for you if anything is less than what it should be.
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Last edited by ylee; 03-21-2018 at 08:05 PM.
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  #68  
Old 03-27-2018, 01:57 PM
GreenMtnGringo GreenMtnGringo is offline
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Great news that it is back and working ... but am I the only one who is troubled that the owner had to absorb @ $400 USD in shipping charges when the product failed under warranty? If someone spends @ $27K on a stereo component and it fails under warranty, I think he has a right to expect the manufacturer to cover shipping both ways. (Apologies if I missed something in the thread stating that Esoteric ended up paying all shipping charges.)
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  #69  
Old 03-27-2018, 02:19 PM
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Quote:
Originally Posted by GreenMtnGringo View Post
Great news that it is back and working ... but am I the only one who is troubled that the owner had to absorb @ $400 USD in shipping charges when the product failed under warranty? If someone spends @ $27K on a stereo component and it fails under warranty, I think he has a right to expect the manufacturer to cover shipping both ways. (Apologies if I missed something in the thread stating that Esoteric ended up paying all shipping charges.)
I am trying to remember how shipping was handled on the few warranty issues I have had over the years. Except for D"Agostino I believe I paid the return to the manufacturer and they covered the shipment back to me.
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  #70  
Old 03-27-2018, 02:23 PM
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Quote:
Originally Posted by GreenMtnGringo View Post
Great news that it is back and working ... but am I the only one who is troubled that the owner had to absorb @ $400 USD in shipping charges when the product failed under warranty? If someone spends @ $27K on a stereo component and it fails under warranty, I think he has a right to expect the manufacturer to cover shipping both ways. (Apologies if I missed something in the thread stating that Esoteric ended up paying all shipping charges.)
I’ll chime in; in fact I happen to agree with you 100%
Unfortunately, the audio industry standard requires the owner to cover the return shipping one way, even when under warranty.
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