Anyone have any success correcting a CarFax error?

[JT3]

I have a BMW that someone reported "damage, front and rear" on Sept 1st 2017. The report is that vague, there is zero information.

This car is immaculate and has never been in an accident and always garaged. I have all records and cannot determine who would have sent this to CarFax.

I opened a case with CarFax and all they can tell me is they checked and feel it's correct. "CarFax can only relay what we are told" but they won't tell me who relayed....arghh.

I stated that I have pictures with time-stamps but not getting anywhere, yet.

Any ideas or feedback here? The issue is that 2 dealers have given me a substantially reduced trade in despite my urging for a detailed inspection to prove there have been no accidents or damage - you could eat your dinner off this car.

TIA

[Poppyhome]

Sorry I can't help............but a car dealer once told me that CarFax info can often be incorrect because a dealer CAN enter wrong data for a vehicle by mistake.

Ron

[SuperD]

Originally Posted by Poppyhome

Sorry I can't help............but a car dealer once told me that CarFax info can often be incorrect because a dealer CAN enter wrong data for a vehicle by mistake.

Ron

Dealers don't really input data to Carfax. Accident reports, insurance claims, & body shops that work with Carfax enter the data. There can be errors in miles but getting the wrong car is not common.

Dave

[DonBattles]

Originally Posted by JT3

I have a BMW that someone reported "damage, front and rear" on Sept 1st 2017. The report is that vague, there is zero information.

This car is immaculate and has never been in an accident and always garaged. I have all records and cannot determine who would have sent this to CarFax.

I opened a case with CarFax and all they can tell me is they checked and feel it's correct. "CarFax can only relay what we are told" but they won't tell me who relayed....arghh.

I stated that I have pictures with time-stamps but not getting anywhere, yet.

Any ideas or feedback here? The issue is that 2 dealers have given me a substantially reduced trade in despite my urging for a detailed inspection to prove there have been no accidents or damage - you could eat your dinner off this car.

TIA

Are you the first and only owner? How did you find out about the error? What repair shops have you taken the vehicle to (if any)? If you have invoices from any of these visits is body damage mentioned anywhere, chips or scratches on the front or rear? The reason I ask is I've worked as a service advisor my many years and some dealers will document anything seen during a walk around of the vehicle. This is done to prevent owners from claiming their vehicle was damaged when in for service. Personally I would document even the most minor marks as most of my customers were/are really anal about such things.

[Poppyhome]

Originally Posted by SuperDave

Dealers don't really input data to Carfax. Accident reports, insurance claims, & body shops that work with Carfax enter the data. There can be errors in miles but getting the wrong car is not common.

Dave

Dave............I am only reporting what a recent car dealer told me. How then would CarFax get the service and maintenance reports with mileage?

Ron

[SuperD]

Originally Posted by Poppyhome

Dave............I am only reporting what a recent car dealer told me. How then would CarFax get the service and maintenance reports with mileage?

Ron

No worries, only intended to let the OP know it may not be the dealers error. sorry if it sounded defensive. I meant a body shop could input incorrect mileage on a report that goes to Carfax that does not reflect actual miles. The old fat finger mistake is more common.

Dave

[vintage_tube]

TIA -- have you tried to correct the report on line via CARFAX's Data Correction Form?

https://www.naaa.com/References/refe...orrections.pdf

Best Sir,

Bob

[JT3]

Originally Posted by DonBattles

Are you the first and only owner? How did you find out about the error? What repair shops have you taken the vehicle to (if any)? If you have invoices from any of these visits is body damage mentioned anywhere, chips or scratches on the front or rear? The reason I ask is I've worked as a service advisor my many years and some dealers will document anything seen during a walk around of the vehicle. This is done to prevent owners from claiming their vehicle was damaged when in for service. Personally I would document even the most minor marks as most of my customers were/are really anal about such things.

Thanks for the feedback. I am the 3rd owner and only found about it during a recent valuation and it was reported just last Sept. I cannot remember or find anything that indicates I brought this car somewhere around that date and keep all records. (also checked my emails and phone photos to help jog memory)

And since they won't tell you who reported it, it's like a wild goose chase and there is no detail.

[JT3]

Originally Posted by vintage_tube

TIA -- have you tried to correct the report on line via CARFAX's Data Correction Form?

https://www.naaa.com/References/refe...orrections.pdf

Best Sir,

Bob

Yes sir, completed the online form and have many photos with time stamps from around the "damage reported" date that I offered to share. Damage to me sounds fairly significant and this is now hurting the valuation. So we'll see where this goes.

[vintage_tube]

Originally Posted by JT3

Yes sir, completed the online form and have many photos with time stamps from around the "damage reported" date that I offered to share. Damage to me sounds fairly significant and this is now hurting the valuation. So we'll see where this goes.

Good luck -- sometimes though, depending on the company of course, web input works smoother and quicker than speaking with a human on the phone. Hope that's a result in your case too.

Best Sir,

Bob