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  #21  
Old 02-15-2018, 07:04 PM
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Masterlu Masterlu is online now
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Originally Posted by FreddieFerric View Post
Is it still under warranty?
Yes it is
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MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES
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MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES
Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES
Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES

Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES
Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES
Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES
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  #22  
Old 02-15-2018, 10:38 PM
ariess ariess is offline
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all clear

Last edited by ariess; 07-09-2019 at 02:03 PM.
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  #23  
Old 02-16-2018, 09:19 AM
Bigdenis Bigdenis is offline
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I had the same problem with my K-01X, Esoteric did not fix it but directly replaced it. But it was very long...
I find that this failure happens relatively often, to read you, and makes doubts about the reliability of the devices.
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  #24  
Old 02-16-2018, 10:27 PM
aardvarkbark aardvarkbark is offline
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Quote:
Originally Posted by Bigdenis View Post
I had the same problem with my K-01X, Esoteric did not fix it but directly replaced it. But it was very long...
I find that this failure happens relatively often, to read you, and makes doubts about the reliability of the devices.
Well, I'm a sample size of N=1, so statistically irrelevant, but I only spin CDs, often 8-12 each day, in my K-03x. Since I mostly listen to classical or jazz, I'm not going to tracks, just listening start to finish. I only use the eject and play buttons. There have been a couple of times when our power has gone out for nearly an hour (when all the clocks would have to be reset) that I've had to power down, restart, but then it was fine.

I haven't had problems, but I'm happy to hear that the company will replace it if they can't fix it. I send watches off for service and don't see them for six months. I send fountain pens off to have nibs adjusted and don't see them for three months. 'Very long' is relative.
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  #25  
Old 02-17-2018, 11:02 AM
Bigdenis Bigdenis is offline
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When you only have one reading device, for me, two months is a long time.
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  #26  
Old 02-17-2018, 04:54 PM
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FreddieFerric FreddieFerric is offline
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Quote:
Originally Posted by Masterlu View Post
Yes it is
That's a relief.
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  #27  
Old 02-20-2018, 09:27 PM
ariess ariess is offline
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Last edited by ariess; 07-09-2019 at 02:04 PM.
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  #28  
Old 02-21-2018, 06:30 AM
SCAudiophile SCAudiophile is offline
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Quote:
Originally Posted by ariess View Post
Here is an update on my experience to date on the K1 that ate my disc.

Esoteric asked me to send the unit to the place that does their US repairs in California using a freight service. This was on my dime (actually about 4000 of them [emoji846]) so I arranged shipment and it was picked up last Monday and arrived at the repair place this past Friday. The repair place told me that they opened the unit and found that the disc was indeed jammed in the player and that the tray was misaligned. They felt the safest option is to replace the disc transport. So yesterday they contacted Esoteric for the replacement. Now they are waiting on Esoteric in Japan to see if they have a replacement drive and to find out how long it will take Esoteric to get them the drive if they have it. It seems there is a middle layer facility in New Jersey that is in the discussion too. Everyone has been nice and professional so far, but communication between the US and Japan is rather slow due to the multiple layers and the time difference. And then there will be another slow up due to customs for a part coming in. My current hope is just that the repair place can get the part this week but am told that will require lots of things to align. Sigh.
Best of luck to you for fast shipment of the transport and getting your K1 back ASAP!
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  #29  
Old 02-24-2018, 12:39 PM
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Last edited by ariess; 07-09-2019 at 02:04 PM.
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  #30  
Old 02-24-2018, 12:49 PM
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Adam.......Take a deep breath, relax, and be patient. Let the pros do their thing. Your K1 will be back home soon enough and you will once again be happy. It is highly unlikely you will ever experience another issue with the K1. It is a marvelous machine.
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