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Old 04-09-2019, 02:45 PM
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Default D’Agostino excellent customer support

When I first installed my new Momentum HD preamp, the remote didn’t work. Replacing the batteries took care of the problem, until I shut down the power in the back a few days later to change some cables, and the remote stopped working again. Removing and reinserting the batteries fixed it, but that requires removing several screws from the bottom of the remote. I sent Bill McKiegan at D’Agostino an email explaining the issue, and got an almost immediate response, on a Sunday no less. On Monday he followed up with an email giving me a button sequence to push on the remote to pair it with the preamp, which solved the problem. The remote pairs to the pre via Bluetooth, and you just have to re-pair them after a power shutdown. Today Bill followed up to be sure the problem was addressed, and asked me to call him. We had a very pleasant conversation, and he thanked me for my feedback and my purchase.

It also became clear during our conversation that it was D’Agostino who decided to hold the price on my purchase to the original preamp price, even though I got the new HD unit, which lists for almost 20% more. Bill just said that they felt it was the right thing to do since I had made a deposit based on the original price and had to wait for my unit.

Having met both Dan and Bill, and now having experienced such great service, I can say these guys are a real class act.
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"Have you seen the stars tonight?"
________________________________
Main system: Linn Klimax Katalyst DSM; D’Agostino Momentum S250 amp & HD preamp; Rega RP10 w/Rega Aphelion; Boulder 508; Sonus Faber Amati Futura; Shunyata Denali 6000T, Alpha NR & EF power, Ztron Cobra IC & SC; Quadraspire Sunoko-Vent T, ISOAcoustics Orea footers, HRS Damping Plates; SonicTransporter i7 & Synology DS412+; Audio Desk Pro
Personal audio: Woo Audio WA6, WA7 & WA8; Auralic Aries Mini, Sonore MicroRendu & UltraRendu, A&K AK100 II, AKG Q701, Shure SE535, Shure SH1540, Westone ES50 Custom, Sennheiser HD800, MrSpeakers Aeon Flow C, Various Moon Audio dragons
2nd system: Luxman SQ-N100, PSB Imagine Mini, REL T-5, refurbished AR XA w/Nagaoka MP-200 & VPI cabling, Linn Klimax DSM Renew, Shunyata Venom PS8 w/Defender & Viper, Nordost Blue Heaven power & IC, Acoustic Zen sc, Symposium Svelte Shelves
Workshop: Vintage Yamaha CA-1010 amp & CT-1010 tuner, Martin Logan Motion 4, Squeezebox Touch, Schiit BiFrost, AZ & WW cables
Video: Sony XBR65X850C; Apple TV-4; Vienna Acoustics Schönberg L/R, Webern center & surrounds; REL T1/T2/T3 subs; Arcam AVR850; Cambridge Audio 752BD; MIT-EXP SC
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Old 04-09-2019, 03:15 PM
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Quote:
Originally Posted by Antonmb View Post
When I first installed my new Momentum HD preamp, the remote didn’t work. Replacing the batteries took care of the problem, until I shut down the power in the back a few days later to change some cables, and the remote stopped working again. Removing and reinserting the batteries fixed it, but that requires removing several screws from the bottom of the remote. I sent Bill McKiegan at D’Agostino an email explaining the issue, and got an almost immediate response, on a Sunday no less. On Monday he followed up with an email giving me a button sequence to push on the remote to pair it with the preamp, which solved the problem. The remote pairs to the pre via Bluetooth, and you just have to re-pair them after a power shutdown. Today Bill followed up to be sure the problem was addressed, and asked me to call him. We had a very pleasant conversation, and he thanked me for my feedback and my purchase.

It also became clear during our conversation that it was D’Agostino who decided to hold the price on my purchase to the original preamp price, even though I got the new HD unit, which lists for almost 20% more. Bill just said that they felt it was the right thing to do since I had made a deposit based on the original price and had to wait for my unit.

Having met both Dan and Bill, and now having experienced such great service, I can say these guys are a real class act.


Excellent!
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Power Conditioning, Filters & Switch: Nordost QRT Power Product Line, Furutech GTX-D NCF/GTX 105D, 20 AMP Dedicated w/Surge Protection, AQVox SE switch, Keces LPS P3’s & P8 w/Nordost AC power and Ghent DC cables for Gigafoil v4, modem, routers, switches & Stillpoints.
Cables, Isolation, Room Treatment: Nordost Supreme Reference (Odin) Distribution, Reference Line (Valhalla 2) Components and Speakers, Ansuz C2, HRS M3X Platforms & Damping Plates. Stillpoint’s Ultra 6/SS and Vicoustic Room Treatments
Power & Sound: D’Agostino Pre-Amplifier to D’Agostino Momentum Mono’s driving Wilson Alexia’s
Source and Digital: Aurender N10, Brinkmann Nyquist MKII
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Old 04-09-2019, 03:41 PM
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That's great, Tony. how is the system settling in? Are you a believer in preamps now? (over an all-digital pre)
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Old 04-09-2019, 04:02 PM
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Great story, Tony. I wish more high-end manufacturers provided this level of service.
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  #5  
Old 04-09-2019, 07:16 PM
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Can you let me know how to pair the remote? Mine has been inoperative for a couple of years and I thought it was just broken. Thanks
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  #6  
Old 04-09-2019, 07:22 PM
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Nice to see good ethics which has gone out the window with many businesses
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  #7  
Old 04-09-2019, 07:37 PM
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Photoboy... Welcome to AA!
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MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) LUMAGEN RADIANCE SCALER, SONY VPH-G90U PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WIREWORLD PLATINUM CABLES
Reference System: ACCUPHASE A250 AMPS, C3850 PRE-AMP, DP950 CD/SACD TRANSPORT, DC950 DIGITAL PROCESSOR, DG-58 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WIREWORLD PLATINUM CABLES
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MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS, LUMAGEN RADIANCE SCALER, SONY VPH-G90U PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO, FORTRESS SEATING, WIREWORLD PLATINUM CABLES
Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, WIREWORLD PLATINUM CABLES
Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1/D1 STACK, G01X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) PS AUDIO P20, WIREWORLD PLATINUM CABLES

Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1 CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, WIREWORLD PLATINUM CABLES
Bryston/Esoteric System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS, BIT-15(2) AMR-DP777-SE DAC, SILENZIO, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WIREWORLD PLATINUM CABLES
Accuphase/Canton System: ACCUPHASE E650 INTEGRATED, DP560 CD/SACD PLAYER, T1200 FM STEREO TUNER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WIREWORLD GOLD CABLES
Bryston Active System: BP26 PRE-AMP, MPS2 POWER SUPPLY, BAX-1 CROSSOVER, BDA-3 DAC, BDP-3 PLAYER, BCD-3 CD PLAYER, BIT15(2), MODEL T ACTIVE SPEAKERS, 21B3 CUBED AMPS, SILENZIO, TARGET RACK, WIREWORLD SILVER CABLES
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Old 04-09-2019, 08:47 PM
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Tony - That's awesome! If you talk to Bill again, put in a good word for me.....maybe he'll upgrade me for the heck of it for free! Ha!
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Library: Speakers: Avalon Acoustics Isis, Subwoofers: (2) REL Acoustics 212SE Amplification: D’agostino Momentum preamplifier, D’agostino S250 stereo amplifier Digital: Ayre C-5xeMP SACD/DVD player/transport, DCS Rossini DAC/streamer. Analog: VPI Classic Signature, Dynavector XX2 mkII cartridge. Phono Preamp: Audio Research Ref 2 SE
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Old 04-10-2019, 01:08 AM
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Quote:
Originally Posted by Photoboy View Post
Can you let me know how to pair the remote? Mine has been inoperative for a couple of years and I thought it was just broken. Thanks


Photoboy, welcome to AA. Mine is a new model just released, if you have a D’Agostino pre and the remote hasn’t been working for a couple of years, then there’s probably something wrong with it. The pairing will only apply to the new HD model.
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Tony
"Have you seen the stars tonight?"
________________________________
Main system: Linn Klimax Katalyst DSM; D’Agostino Momentum S250 amp & HD preamp; Rega RP10 w/Rega Aphelion; Boulder 508; Sonus Faber Amati Futura; Shunyata Denali 6000T, Alpha NR & EF power, Ztron Cobra IC & SC; Quadraspire Sunoko-Vent T, ISOAcoustics Orea footers, HRS Damping Plates; SonicTransporter i7 & Synology DS412+; Audio Desk Pro
Personal audio: Woo Audio WA6, WA7 & WA8; Auralic Aries Mini, Sonore MicroRendu & UltraRendu, A&K AK100 II, AKG Q701, Shure SE535, Shure SH1540, Westone ES50 Custom, Sennheiser HD800, MrSpeakers Aeon Flow C, Various Moon Audio dragons
2nd system: Luxman SQ-N100, PSB Imagine Mini, REL T-5, refurbished AR XA w/Nagaoka MP-200 & VPI cabling, Linn Klimax DSM Renew, Shunyata Venom PS8 w/Defender & Viper, Nordost Blue Heaven power & IC, Acoustic Zen sc, Symposium Svelte Shelves
Workshop: Vintage Yamaha CA-1010 amp & CT-1010 tuner, Martin Logan Motion 4, Squeezebox Touch, Schiit BiFrost, AZ & WW cables
Video: Sony XBR65X850C; Apple TV-4; Vienna Acoustics Schönberg L/R, Webern center & surrounds; REL T1/T2/T3 subs; Arcam AVR850; Cambridge Audio 752BD; MIT-EXP SC
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  #10  
Old 04-10-2019, 01:24 AM
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Antonmb Antonmb is online now
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Quote:
Originally Posted by 2fastdriving View Post
That's great, Tony. how is the system settling in? Are you a believer in preamps now? (over an all-digital pre)


Marc, I’m definitely a believer. My Linn box is still an awesome streamer/dac, but there’s a meaningful improvement in soundstage, imaging, and overall smoothness with the pre, especially with vinyl.
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Tony
"Have you seen the stars tonight?"
________________________________
Main system: Linn Klimax Katalyst DSM; D’Agostino Momentum S250 amp & HD preamp; Rega RP10 w/Rega Aphelion; Boulder 508; Sonus Faber Amati Futura; Shunyata Denali 6000T, Alpha NR & EF power, Ztron Cobra IC & SC; Quadraspire Sunoko-Vent T, ISOAcoustics Orea footers, HRS Damping Plates; SonicTransporter i7 & Synology DS412+; Audio Desk Pro
Personal audio: Woo Audio WA6, WA7 & WA8; Auralic Aries Mini, Sonore MicroRendu & UltraRendu, A&K AK100 II, AKG Q701, Shure SE535, Shure SH1540, Westone ES50 Custom, Sennheiser HD800, MrSpeakers Aeon Flow C, Various Moon Audio dragons
2nd system: Luxman SQ-N100, PSB Imagine Mini, REL T-5, refurbished AR XA w/Nagaoka MP-200 & VPI cabling, Linn Klimax DSM Renew, Shunyata Venom PS8 w/Defender & Viper, Nordost Blue Heaven power & IC, Acoustic Zen sc, Symposium Svelte Shelves
Workshop: Vintage Yamaha CA-1010 amp & CT-1010 tuner, Martin Logan Motion 4, Squeezebox Touch, Schiit BiFrost, AZ & WW cables
Video: Sony XBR65X850C; Apple TV-4; Vienna Acoustics Schönberg L/R, Webern center & surrounds; REL T1/T2/T3 subs; Arcam AVR850; Cambridge Audio 752BD; MIT-EXP SC
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