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  #21  
Old 02-15-2018, 07:04 PM
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Quote:
Originally Posted by FreddieFerric View Post
Is it still under warranty?
Yes it is
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MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) PS AUDIO PPP(8) RGPC 1200(20) RGPC POLE PIG(4) JL GOTHAM SUBS(2) SONOS ZP90-W4S MOD, LUMAGEN RADIANCE SCALER, SONY VPH-G90U PROJECTOR, SVS SCISSOR LIFT, STEWART STUDIOTEK 120" MOTORIZED SCREEN, ASC ACOUSTIC PANELS & BASS TRAPS, CINEMA-TECH SEATING, WIREWORLD PLATINUM STARLIGHT HDMI, GOLD ECLIPSE CABLES & PLATINUM ELECTRA PC'S
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MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MS750(3) MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) OPPO-BDP95, PS AUDIO PPP(8) PUREPOWER 1050(4) RGPC 1200(15) JL GOTHAM SUBS(2) JL FATHOM F113 SUBS(4) SOUND ANCHOR SUB STANDS(2) LUMAGEN RADIANCE PRO SCALER, SONY VPH-G90U PROJECTOR, STEWART STUDIOTEK 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO, SONOS ZP90-W4S MOD, BRYSTON BHA-1, ASC ACOUSTIC PANELS & BASS TRAPS, FORTRESS SEATING, WIREWORLD PLATINUM ECLIPSE CABLES & PLATINUM ELECTRA PC'S.
Analog Rig: CLEARAUDIO INNOVATION WOOD w/ OUTER RING & CLAMP, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, KLAUDIO RCM, HRS-MXR REFERENCE 4V RACK-GLOSS BLACK w/ M3X 1921 SHELVES, AESTHETIX RHEA SIG PHONO-PRE, PS AUDIO PPP, RGPC 1200, WIREWORLD PLATINUM ECLIPSE CABLES & PLATINUM ELECTRA PC'S
Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP LOADED, 948 POWER CONDITIONER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, ESOTERIC GRANDIOSO P1/D1 STACK, G01X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO, HRS-SXR CUSTOM 2V-3V-2V RACK w/ M3X 1921 SHELVES, STILLPOINTS, SONUS FABER AIDA SPEAKERS IN RED VIOLIN FINISH, JL FATHOM F113(2) SOUND ANCHOR SUB STANDS(2) ASC ACOUSTIC PANELS & BASS TRAPS, GIK PICTURE PANELS, PS AUDIO P10, WIREWORLD PLATINUM CABLES & PLATINUM ELECTRA PC'S

Library System: ESOTERIC GRANDIOSO SYSTEM M1 MONOBLOCK AMPS(2), C1 LINESTAGE PRE-AMP, K1 CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO, SONOS ZP90-W4S MOD, AERIAL ACOUSTICS 20T V2 SANTOS ROSEWOOD, AERIAL SW12 SUBS SANTOS ROSEWOOD w/ BASES(2), CANTON REF K1, DALI EPICON 8 RUBY MACASSAR, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, FURUTECH SILVER ARROWS PHONO CABLE, KLAUDIO RCM, SHUNYATA PS8, RGPC 1200(2) STEVE BLINN COMPLETE CUSTOM RACK, ASC STUDIO TRAPS, WIREWORLD PLATINUM ECLIPSE IC'S & PLATINUM ELECTRA PC'S
Bryston/Esoteric System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B CUBED MONOBLOCK AMPS, BIT-15(2) AMR-DP777-SE DAC, SILENZIO, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WIREWORLD PLATINUM ECLIPSE IC'S & PLATINUM ELECTRA PC'S
Accuphase/Canton System: ACCUPHASE E-650 INTEGRATED, DP560 CD/SACD PLAYER, T1200 FM STEREO TUNER, PS530 POWER SUPPLY, CANTON REF K3, CANTON REF K5, SILENZIO, HRS MXR 4V REFERENCE MAHOGHANY RACK w/ M3X 1921 SHELVES, WIREWORLD GOLD ECLIPSE IC’s & PLATINUM ELECTRA PC'S
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  #22  
Old 02-15-2018, 10:38 PM
ariess ariess is online now
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I was gonna feed it a Barry Manilow or Weird Al Yankovic disc to make it throw up but I was afraid when Esoteric repair saw two discs in there they would call it all “user error” and say I violated the terms of use
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  #23  
Old 02-16-2018, 09:19 AM
Bigdenis Bigdenis is offline
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I had the same problem with my K-01X, Esoteric did not fix it but directly replaced it. But it was very long...
I find that this failure happens relatively often, to read you, and makes doubts about the reliability of the devices.
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  #24  
Old 02-16-2018, 10:27 PM
aardvarkbark aardvarkbark is offline
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Quote:
Originally Posted by Bigdenis View Post
I had the same problem with my K-01X, Esoteric did not fix it but directly replaced it. But it was very long...
I find that this failure happens relatively often, to read you, and makes doubts about the reliability of the devices.
Well, I'm a sample size of N=1, so statistically irrelevant, but I only spin CDs, often 8-12 each day, in my K-03x. Since I mostly listen to classical or jazz, I'm not going to tracks, just listening start to finish. I only use the eject and play buttons. There have been a couple of times when our power has gone out for nearly an hour (when all the clocks would have to be reset) that I've had to power down, restart, but then it was fine.

I haven't had problems, but I'm happy to hear that the company will replace it if they can't fix it. I send watches off for service and don't see them for six months. I send fountain pens off to have nibs adjusted and don't see them for three months. 'Very long' is relative.
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  #25  
Old 02-17-2018, 11:02 AM
Bigdenis Bigdenis is offline
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When you only have one reading device, for me, two months is a long time.
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  #26  
Old 02-17-2018, 04:54 PM
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Quote:
Originally Posted by Masterlu View Post
Yes it is
That's a relief.
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  #27  
Old 02-20-2018, 09:27 PM
ariess ariess is online now
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Here is an update on my experience to date on the K1 that ate my disc.

Esoteric asked me to send the unit to the place that does their US repairs in California using a freight service. This was on my dime (actually about 4000 of them ) so I arranged shipment and it was picked up last Monday and arrived at the repair place this past Friday. The repair place told me that they opened the unit and found that the disc was indeed jammed in the player and that the tray was misaligned. They felt the safest option is to replace the disc transport. So yesterday they contacted Esoteric for the replacement. Now they are waiting on Esoteric in Japan to see if they have a replacement drive and to find out how long it will take Esoteric to get them the drive if they have it. It seems there is a middle layer facility in New Jersey that is in the discussion too. Everyone has been nice and professional so far, but communication between the US and Japan is rather slow due to the multiple layers and the time difference. And then there will be another slow up due to customs for a part coming in. My current hope is just that the repair place can get the part this week but am told that will require lots of things to align. Sigh.
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  #28  
Old 02-21-2018, 06:30 AM
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Quote:
Originally Posted by ariess View Post
Here is an update on my experience to date on the K1 that ate my disc.

Esoteric asked me to send the unit to the place that does their US repairs in California using a freight service. This was on my dime (actually about 4000 of them ) so I arranged shipment and it was picked up last Monday and arrived at the repair place this past Friday. The repair place told me that they opened the unit and found that the disc was indeed jammed in the player and that the tray was misaligned. They felt the safest option is to replace the disc transport. So yesterday they contacted Esoteric for the replacement. Now they are waiting on Esoteric in Japan to see if they have a replacement drive and to find out how long it will take Esoteric to get them the drive if they have it. It seems there is a middle layer facility in New Jersey that is in the discussion too. Everyone has been nice and professional so far, but communication between the US and Japan is rather slow due to the multiple layers and the time difference. And then there will be another slow up due to customs for a part coming in. My current hope is just that the repair place can get the part this week but am told that will require lots of things to align. Sigh.
Best of luck to you for fast shipment of the transport and getting your K1 back ASAP!
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  #29  
Old 02-24-2018, 12:39 PM
ariess ariess is online now
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I have been told Japan has the replacement drive and are shipping it to the repair place in California priority. I am hoping it gets there soon, clears customs fast and gets installed pronto. Been without two weeks now and I miss my K1.
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  #30  
Old 02-24-2018, 12:49 PM
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Adam.......Take a deep breath, relax, and be patient. Let the pros do their thing. Your K1 will be back home soon enough and you will once again be happy. It is highly unlikely you will ever experience another issue with the K1. It is a marvelous machine.
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