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Phono-Pre Amps & Cartridges Welcome to the Dark Side!

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  #1  
Old 09-06-2017, 04:37 PM
Pierre! Pierre! is offline
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Default Lyra Problem?

Hello

I dont know what to do......
Last year 10. of October 2016 i shipped my Lyra Delos to the Danish dealer, because i was beginning to run really low to the record.
He shipped it to Lyra for service.

Then i didn´t hear anything from him in some month, in January 2017 i contacted my dealer, just to get a status update, he didn't reply. This went on for some month. Then he returned and told me that it would be back in some weeks. Nothing happened and now this dealer has closed his shop and i dont know how to get in contact with Lyra.

Last thing that i heard from this dealer was that Lyra was busy and therefor it toked time. But is 11 month really what to expect and what can i do to get my Delos back, when the dealer is closed for business?

Pierre
Denmark
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  #2  
Old 09-06-2017, 04:57 PM
vintage_tube's Avatar
vintage_tube vintage_tube is offline
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Quote:
Originally Posted by Pierre! View Post
Hello

He shipped it to Lyra for service.

Pierre
Denmark
Shipped to Lyra in Norway or Japan?

Lyra says, if outside their distribution network? You can contact them directly at : lyra @gol.com

May want to start there or Norway -- depending on where it was sent.

Norway contact (I'm guessing is):
Norway
Oslo Hi-Fi Center
Mr. Henning Morken
Dronning Maudsgt. 1 - 3
0250 Oslo
Tel: +47 2201 0430

Best Sir,

Bob
__________________
Amps:VAC 450iQ Monos in Silver Flake on HRS M3X2-1921's, HRS G7 Footers/G-Links & Sound Anchor Conecoasters.
Preamp:VAC Master Preamplifier (Silver Flake)
Digital Source: dCS Rossini CD/SACD Transport, Vivaldi APEX DAC, Upsampler Plus & matching Clock (Silver)
Analogue Preamp:VAC Renaissance SE Phono stage in Silver Flake with XLR Output Option & with Nordost Valhalla XLR's.
Analogue Sources:SME 20/2 w/SME V arm & Nordost Valhalla TA cable, Palo Santos Presentation Cartridge & Akai GX-400D Reel-to-Reel w/relapped heads by JRF Magnetic Sciences. Akai RC-17 cabled remote (original owner since 1974).
Vibration Control:TT on HRS M3X2-1921 shelf.
Speakers:Wilson Audio Alexia in Argento Silver/Black grills sitting on Acoustic Diode Kit.
Power Cables:4 Nordost Odin Supreme Reference on amps, preamp & DAC. Ansuz Acoustics C2 on Transport & Clock.
Power Distribution Bar:Shunyata Everest 8000 w/Omega XC Power Cable.
Power Outlets:Furutech GTX-D NCF (R) duplex outlet, GTX Wall Plate & Duplex Cover (x2) on dedicated, same panel phase, 20A breakers.
Speaker Cables:3M Nordost Odin Supreme Reference on Nordost Sort Lifts.
Signal Cables:Nordost Odin XLR's on dCS DAC & Amps.
Digital Cables: Nordost Odin 2's, 110 ohm AES/EBU on dCS Transport to DAC.
Clock Cables:5 each 75 ohm 1.25M Nordost Valhalla BNC/BNC Digital
Ethernet Cable: WireWorld Platinum 1M Starlight® 8 Twinax
Headphones:Vintage Koss Pro IV AA.
RCM: Audio Desk PRO
Tube Test Gear:Mint late '60's/calibrated Heathkit TT-1A, MaxiMatcher Preamp & Space Tech Labs ATT-3.02 tube test sets.

Last edited by vintage_tube; 09-06-2017 at 05:00 PM.
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  #3  
Old 09-06-2017, 10:40 PM
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mtroo mtroo is offline
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Quote:
Originally Posted by vintage_tube View Post
Shipped to Lyra in Norway or Japan?

Lyra says, if outside their distribution network? You can contact them directly at : lyra @gol.com

May want to start there or Norway -- depending on where it was sent.

Norway contact (I'm guessing is):
Norway
Oslo Hi-Fi Center
Mr. Henning Morken
Dronning Maudsgt. 1 - 3
0250 Oslo
Tel: +47 2201 0430

Best Sir,

Bob
Bob,
I've obviously nothing to with this, but your reply makes this a wonderful forum.
Thanks.
__________________
Tim
Amplifiers: McIntosh 1.2 Kw
Preamp: Esoteric C03
Speakers: Salon2 with F113v2 x 2
Analog: VPI Avenger Reference with Ortofon A95 and Esoteric E03 phonostage
Digital: Silenzio and Esoteric K03-x and G02
Power Management: PS Audio P10 x 2, P5
Cables: WW PE7 SC & IC, Furutech Flux-50 Filters
Rack: HRS SXR Signature
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  #4  
Old 09-07-2017, 12:03 AM
vintage_tube's Avatar
vintage_tube vintage_tube is offline
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Thanks Tim -- like all of us -- I just happened to be the first post to Pierre's issue. Just trying to help someone who apparently is very frustrated and whom was taken advantage of by someone he trusted - his dealer.

Hopefully Pierre will be able to get in touch with Lyra and maybe trace this thing down. Hope so anyways.

Lyra has very severe criteria of dealers and will drop one in a heartbeat -- an example:

"Lyra distributors are prohibited from selling outside their contracted distribution areas. Transshipping will not be tolerated, and it will be the cause for immediate termination of distribution rights."

Best Sir,

Bob
__________________
Amps:VAC 450iQ Monos in Silver Flake on HRS M3X2-1921's, HRS G7 Footers/G-Links & Sound Anchor Conecoasters.
Preamp:VAC Master Preamplifier (Silver Flake)
Digital Source: dCS Rossini CD/SACD Transport, Vivaldi APEX DAC, Upsampler Plus & matching Clock (Silver)
Analogue Preamp:VAC Renaissance SE Phono stage in Silver Flake with XLR Output Option & with Nordost Valhalla XLR's.
Analogue Sources:SME 20/2 w/SME V arm & Nordost Valhalla TA cable, Palo Santos Presentation Cartridge & Akai GX-400D Reel-to-Reel w/relapped heads by JRF Magnetic Sciences. Akai RC-17 cabled remote (original owner since 1974).
Vibration Control:TT on HRS M3X2-1921 shelf.
Speakers:Wilson Audio Alexia in Argento Silver/Black grills sitting on Acoustic Diode Kit.
Power Cables:4 Nordost Odin Supreme Reference on amps, preamp & DAC. Ansuz Acoustics C2 on Transport & Clock.
Power Distribution Bar:Shunyata Everest 8000 w/Omega XC Power Cable.
Power Outlets:Furutech GTX-D NCF (R) duplex outlet, GTX Wall Plate & Duplex Cover (x2) on dedicated, same panel phase, 20A breakers.
Speaker Cables:3M Nordost Odin Supreme Reference on Nordost Sort Lifts.
Signal Cables:Nordost Odin XLR's on dCS DAC & Amps.
Digital Cables: Nordost Odin 2's, 110 ohm AES/EBU on dCS Transport to DAC.
Clock Cables:5 each 75 ohm 1.25M Nordost Valhalla BNC/BNC Digital
Ethernet Cable: WireWorld Platinum 1M Starlight® 8 Twinax
Headphones:Vintage Koss Pro IV AA.
RCM: Audio Desk PRO
Tube Test Gear:Mint late '60's/calibrated Heathkit TT-1A, MaxiMatcher Preamp & Space Tech Labs ATT-3.02 tube test sets.
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  #5  
Old 09-07-2017, 12:43 AM
For The Love of Music's Avatar
For The Love of Music For The Love of Music is offline
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Just thinking the same thing and then read Tims comment - VTB, always ready to help, simply selfless!
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  #6  
Old 09-07-2017, 01:30 AM
Pierre! Pierre! is offline
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Posts: 34
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Thanks for help, it was a BIG help :-)

I have contacted Lyra via mail and they have already replied.
Now i just hope that they can help me.
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  #7  
Old 09-07-2017, 07:37 AM
vintage_tube's Avatar
vintage_tube vintage_tube is offline
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Location: East Coast
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Quote:
Originally Posted by Pierre! View Post
Thanks for help, it was a BIG help :-)

I have contacted Lyra via mail and they have already replied.
Now i just hope that they can help me.
Excellent news Pierre -- I'm so glad for you Lyra has already responded to your email inquiry. Lyra is a first class manufacturer and their quick reply is a testimonial to their meticulous concern regarding their product & customers.

I'm hoping (1) Lyra finds the Delos or (2) with your documentation, should they not find it; they give you a new one. Please come back to this thread and update us.

Best Sir,

Bob
__________________
Amps:VAC 450iQ Monos in Silver Flake on HRS M3X2-1921's, HRS G7 Footers/G-Links & Sound Anchor Conecoasters.
Preamp:VAC Master Preamplifier (Silver Flake)
Digital Source: dCS Rossini CD/SACD Transport, Vivaldi APEX DAC, Upsampler Plus & matching Clock (Silver)
Analogue Preamp:VAC Renaissance SE Phono stage in Silver Flake with XLR Output Option & with Nordost Valhalla XLR's.
Analogue Sources:SME 20/2 w/SME V arm & Nordost Valhalla TA cable, Palo Santos Presentation Cartridge & Akai GX-400D Reel-to-Reel w/relapped heads by JRF Magnetic Sciences. Akai RC-17 cabled remote (original owner since 1974).
Vibration Control:TT on HRS M3X2-1921 shelf.
Speakers:Wilson Audio Alexia in Argento Silver/Black grills sitting on Acoustic Diode Kit.
Power Cables:4 Nordost Odin Supreme Reference on amps, preamp & DAC. Ansuz Acoustics C2 on Transport & Clock.
Power Distribution Bar:Shunyata Everest 8000 w/Omega XC Power Cable.
Power Outlets:Furutech GTX-D NCF (R) duplex outlet, GTX Wall Plate & Duplex Cover (x2) on dedicated, same panel phase, 20A breakers.
Speaker Cables:3M Nordost Odin Supreme Reference on Nordost Sort Lifts.
Signal Cables:Nordost Odin XLR's on dCS DAC & Amps.
Digital Cables: Nordost Odin 2's, 110 ohm AES/EBU on dCS Transport to DAC.
Clock Cables:5 each 75 ohm 1.25M Nordost Valhalla BNC/BNC Digital
Ethernet Cable: WireWorld Platinum 1M Starlight® 8 Twinax
Headphones:Vintage Koss Pro IV AA.
RCM: Audio Desk PRO
Tube Test Gear:Mint late '60's/calibrated Heathkit TT-1A, MaxiMatcher Preamp & Space Tech Labs ATT-3.02 tube test sets.
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  #8  
Old 09-07-2017, 11:12 AM
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jdandy jdandy is offline
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Quote:
Originally Posted by vintage_tube View Post
Lyra has very severe criteria of dealers and will drop one in a heartbeat -- an example:

"Lyra distributors are prohibited from selling outside their contracted distribution areas. Transshipping will not be tolerated, and it will be the cause for immediate termination of distribution rights."
Bob.......Kind of makes me wonder what the contracted distribution area is for companies like Music Direct and Needledoctor. They sell Lyra cartridges on the web from sea to shining sea.
__________________
Dan



STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario
LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113
VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A
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  #9  
Old 09-07-2017, 11:54 AM
vintage_tube's Avatar
vintage_tube vintage_tube is offline
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Location: East Coast
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Quote:
Originally Posted by jdandy View Post
Bob.......Kind of makes me wonder what the contracted distribution area is for companies like Music Direct and Needledoctor. They sell Lyra cartridges on the web from sea to shining sea.
Dan -- Lyra Japan controls all distributors worldwide except for USA. Lyra USA (AudioQuest in California) where MD & ND get their products from has to entail a different agreement is all I can think of.

It'd be interesting to know if either outlet would sell a Lyra cartridge to an overseas buyer.

Best Sir,

Bob
__________________
Amps:VAC 450iQ Monos in Silver Flake on HRS M3X2-1921's, HRS G7 Footers/G-Links & Sound Anchor Conecoasters.
Preamp:VAC Master Preamplifier (Silver Flake)
Digital Source: dCS Rossini CD/SACD Transport, Vivaldi APEX DAC, Upsampler Plus & matching Clock (Silver)
Analogue Preamp:VAC Renaissance SE Phono stage in Silver Flake with XLR Output Option & with Nordost Valhalla XLR's.
Analogue Sources:SME 20/2 w/SME V arm & Nordost Valhalla TA cable, Palo Santos Presentation Cartridge & Akai GX-400D Reel-to-Reel w/relapped heads by JRF Magnetic Sciences. Akai RC-17 cabled remote (original owner since 1974).
Vibration Control:TT on HRS M3X2-1921 shelf.
Speakers:Wilson Audio Alexia in Argento Silver/Black grills sitting on Acoustic Diode Kit.
Power Cables:4 Nordost Odin Supreme Reference on amps, preamp & DAC. Ansuz Acoustics C2 on Transport & Clock.
Power Distribution Bar:Shunyata Everest 8000 w/Omega XC Power Cable.
Power Outlets:Furutech GTX-D NCF (R) duplex outlet, GTX Wall Plate & Duplex Cover (x2) on dedicated, same panel phase, 20A breakers.
Speaker Cables:3M Nordost Odin Supreme Reference on Nordost Sort Lifts.
Signal Cables:Nordost Odin XLR's on dCS DAC & Amps.
Digital Cables: Nordost Odin 2's, 110 ohm AES/EBU on dCS Transport to DAC.
Clock Cables:5 each 75 ohm 1.25M Nordost Valhalla BNC/BNC Digital
Ethernet Cable: WireWorld Platinum 1M Starlight® 8 Twinax
Headphones:Vintage Koss Pro IV AA.
RCM: Audio Desk PRO
Tube Test Gear:Mint late '60's/calibrated Heathkit TT-1A, MaxiMatcher Preamp & Space Tech Labs ATT-3.02 tube test sets.
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  #10  
Old 09-07-2017, 12:57 PM
jdandy's Avatar
jdandy jdandy is offline
Merry Christmas to all



 
Join Date: Apr 2009
Location: North Central Florida
Posts: 53,224
Default

Quote:
Originally Posted by Pierre! View Post
Hello

I dont know what to do......
Last year 10. of October 2016 i shipped my Lyra Delos to the Danish dealer, because i was beginning to run really low to the record.
He shipped it to Lyra for service.

Then i didn´t hear anything from him in some month, in January 2017 i contacted my dealer, just to get a status update, he didn't reply. This went on for some month. Then he returned and told me that it would be back in some weeks. Nothing happened and now this dealer has closed his shop and i dont know how to get in contact with Lyra.

Last thing that i heard from this dealer was that Lyra was busy and therefor it toked time. But is 11 month really what to expect and what can i do to get my Delos back, when the dealer is closed for business?

Pierre
Denmark
Pierre.......I sure hope you have some sort of receipt from the now defunct dealer that states the dealer accepted the Lyra Delos from you for repair. I don't know if Lyra phono cartridges have serial numbers that can be traced, but if not it may become difficult to prove to Lyra that you presented the Lyra Delos to the dealer for return to the factory. I hope you kept all correspondence to and from this dealer. Best of luck getting this sorted out.
__________________
Dan



STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital cable, Sonos Connect, PurePower 2000, Stillpoints, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Wireworld, Sonus faber Amati Anniversario
LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Micro Seiki DD40, Ortofon Cadenza Blue, Nakamichi BX-300, Sony 60ES DAT, PS Audio P10, Furutech Flux 50, Sonos Connect, Stillpoints, Wireworld, Kimber, PMC EB1i, JL Audio f113
VINTAGE - McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, Sony DTC-59ES DAT, McIntosh 4300V, JBL 4312A
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