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  #11  
Old 03-22-2019, 04:54 PM
arimargolis arimargolis is offline
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Hi All,
This is Ari with Aurender tech support.

The bug reported in this thread is a known issue with the current software version. We have a universal update planned to launch on Monday which will fix this annoying bug.

In the mean time, please send a remote support email request via the Conductor app (Settings>Help>Send remote support email). Our SW engineers are in Korea, where it is already early Saturday morning. I cannot guarantee that they will be able to take any action until Monday, but if you are experiencing this problem, it wouldn't hurt send the support request. We may be able to push a patch to your Aurender to fix the issue sooner.

Thanks, and we apologize for any inconvenience.
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  #12  
Old 03-22-2019, 05:04 PM
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Masterlu Masterlu is online now
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arimargolis... Welcome to AA!
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Ivan
FLORIDA
MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES
Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES
CAPE COD

MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES
Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES
Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES

Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES
Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES
Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES
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  #13  
Old 03-23-2019, 11:39 PM
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Banter Banter is offline
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Quote:
Originally Posted by arimargolis View Post
Hi All,
This is Ari with Aurender tech support.

The bug reported in this thread is a known issue with the current software version. We have a universal update planned to launch on Monday which will fix this annoying bug.

In the mean time, please send a remote support email request via the Conductor app (Settings>Help>Send remote support email). Our SW engineers are in Korea, where it is already early Saturday morning. I cannot guarantee that they will be able to take any action until Monday, but if you are experiencing this problem, it wouldn't hurt send the support request. We may be able to push a patch to your Aurender to fix the issue sooner.

Thanks, and we apologize for any inconvenience.
Thank you, Ari. We all appreciate the update you have provided.

Regards............Yogi.
__________________


Aurender A30 -> Mac C1100 -> 2 x Mac MC611 > Franco Serblin Accordo Essence + Pair of REL Carbon Special

Aurender A10 -> Mac C1100 -> 2 x Mac MC611 > Joseph Audio PERSPECTIVE2 Graphene

VPI 40th. Anniversary Direct Drive -> Audio Research Ref. 3 Phono

Aurender A10 -> Ref 6 -> GS150 > PMC Fact 12

McIntosh MCD500 -> C1100 - >MC452 > PMC Fact 12

Aurender A10 -> -> E470 > PMC Fact 12

Speakers: Monitor Audio PL200 , , Monitor Audio GX200
PMC Fact 12

Tidal -> Aurender S10 -> Accuphase DC-37 -> Accuphase E-470 -> Monitor Audio GX200

Tidal -> Aurender S10 -> MD108T Signature DAC -> Mcintosh C1100 ->McIntosh MC452 -> JBL 4344
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  #14  
Old 03-25-2019, 08:32 AM
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docmd2010 docmd2010 is offline
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Posts: 561
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Thanks! Will this just be a software update for the Conductor app? or will there also be a firmware update for the Aurender unit as well?


Quote:
Originally Posted by arimargolis View Post
Hi All,
This is Ari with Aurender tech support.

The bug reported in this thread is a known issue with the current software version. We have a universal update planned to launch on Monday which will fix this annoying bug.

In the mean time, please send a remote support email request via the Conductor app (Settings>Help>Send remote support email). Our SW engineers are in Korea, where it is already early Saturday morning. I cannot guarantee that they will be able to take any action until Monday, but if you are experiencing this problem, it wouldn't hurt send the support request. We may be able to push a patch to your Aurender to fix the issue sooner.

Thanks, and we apologize for any inconvenience.
__________________
Magico M3
Mcintosh 601 monos
Boulder 2110 Pre
Nordost Odin 2 cabling
Clearaudio Master Innovation with Goldfinger cartridge
Esoteric E03 phono
Esoteric D02X
Esoteric P02X
Aurender W20
HRS SXR-Signature 4V X 2 rack
Incoming: Magico Q15 subs (2)
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  #15  
Old 03-25-2019, 10:55 AM
savakntr savakntr is offline
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Join Date: Apr 2018
Posts: 27
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The Aurender’s new firmware has just been launched
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  #16  
Old 03-25-2019, 08:41 PM
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docmd2010 docmd2010 is offline
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Posts: 561
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Just did the software updated. Fixed the issue. This is why I love this forum! Thanks guys!
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Magico M3
Mcintosh 601 monos
Boulder 2110 Pre
Nordost Odin 2 cabling
Clearaudio Master Innovation with Goldfinger cartridge
Esoteric E03 phono
Esoteric D02X
Esoteric P02X
Aurender W20
HRS SXR-Signature 4V X 2 rack
Incoming: Magico Q15 subs (2)
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