#11
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#12
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Yep - can also tell if the driver messed up.
Had a slew of things going to a client's house recently, and the driver dutifully took his pic and went on his way. However - he forgot a box. Tried to get Amzn cust serv to try to call the driver to send him back for the box he forgot, but unlike other carriers, they still "have no way" to contact the driver. They did issue me a refund and re-ordered the part, but now 2 days late. Oops.
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Main: McIntosh XRT1K MDA1000 MC402 | JL F113 | Bryston BUC-1 | WireWorld Cabling | RGPC1200C | PPP
Office: Bel Canto S300iu 24/96 | KEF LS50 | REL R218 | WW Mini Eclipse | 18 TB Media Server Mobile: McIntosh MX406 MDA5000 MCD4000 MCC420M | JM Lab/Focal Utopia |
#13
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Hmmm... what other carriers besides FedEx. Ups won’t do it. I know. I’ve tried MANY times with them. No go. See you tomorrow when the drivers go out again. FedEx is the only one they could do that with and I was not always 100% successful with. No reason ups couldn’t do that either for years. Only that their C/S stinks.
My guess is eventually amazon will have that capability since these guys are taking the photos with their smart phones upon delivery. |
#14
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My build would be that most companies do not have customer service. It seems if they have a call center in the Philippines or India we are now relieved to at least be able to talk to a human. I find most companies make you answer questions by typing a number into your smart phone trying to give you the illusion of speaking with customer service. I hate the early days of A.I.
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Main Equipment: Kharma Elegance dB11-S, JL Audio F113v2 X 2, Block Audio Line & Mono SE Amplification, Bricasti M21 DAC, Antipodes Kala K-50 Server Power: Shunyata Everest 8000, Sigma XC v2, Sigma NR v2, Block Audio PCs, Defender, ADDPowr Wizard Grounding: Shunyata Altaira CGS - 4 X Alpha CGS cables, Network : Supra Cat 8+, Twin (Nenon) Modified Buffalo GS2016 Switches, Keces P3 LPSU, Cables: Wireworld Platinum 8 USB, Wireworld Platinum Eclipse 8 Speaker cables, 6M & 1M Tubulus Concentus ICs, Other: Multiple GIK products, Stillpoint Apertures, Stillpoint Minis and Ultra SS, Three 20 Amp lines, Furutech GTX - Gold outlets, Adona Rack |
#15
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Amazon Delivery
Amazon has been crazy good for us. I have ordered Makers Mark Bourbon at lunch and delivered by dinner. Customer Service stands by their mistakes.
Porch Pirates are real, it’s a unfortunate career despite Ring doorbells and other security systems. Unless I’m home, we deliver everything to my business, though not sure if Nosey Pirates are better then Porch Pirates 🤭 |
#16
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Quote:
You and me both! I refuse to talk to CS reps I can’t understand and demand to speak to a supervisor and the majority of the time transferred to someone I can. AI is annoying to say the least. |
#17
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Quote:
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#18
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maybe wait a bit
Our experience with Amazon drivers has not been so great so far (Boston Metro Area). In particular for office deliveries - these guys are under such time pressure they tend to leave a pile of stuff in the main lobby to the building and let the various tenants sort it out. Who was that mailman in Cheers?
Our regular UPS driver however has been fantastic. Comes into the office twice a day to check with our office manager. So, it depends I guess. (also, the poor Amazon guy is driving in his own 14 year old Civic. Can't be easy.)
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Main - Roon on Synology/Sonos Port/SoTM Neo endpoints; Chord Qutest, Bryston BP-17 cubed with phono option; EAT C-sharp with Ortofon Bronze MM, Bryston cubed Amplifier; Revel F126Be on custom Atocha stands; interconnects by WireWorld, furniture by Atocha Design 'Phones Audeze LCD-3, Bryston BHA-1; Office: Sonos/Roon; OPPO HA-1, Naim NAP100 and PSB Mini-C. Media Room:, Samsung QLED QN90 series, Sonos, OPPO 205, ATI N-core driving KEF LS-50's with REL subs; furniture by Glassisimo; Kids - U-turn for vinyl, Sonos Play5; Summer Shack - Sonos, vintage Pioneer, Dynaudio Special 40's. |
#19
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I’d complain to amazon. That’s not secure delivery.
Mailman in Cheers was Cliffie. |
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