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  #71  
Old 03-27-2018, 02:41 PM
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vintage_tube vintage_tube is offline
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Quote:
Originally Posted by Masterlu View Post
Unfortunately, the audio industry standard requires the owner to cover the return shipping one way, even when under warranty.
I believe that was true during the MEN220 bal/unbal retrofit as well which some of us partook in. It wasn't a warranty issue per se, but they repaired it under that guise.

Most manuals will state it somewhere concerning warranty issues: that it's at the owners expense (regarding returns for warranty).

Best Sirs,

Bob
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  #72  
Old 03-28-2018, 10:59 AM
GreenMtnGringo GreenMtnGringo is offline
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The current Esoteric USA warranty states clearly that the unit owner "must pay any shipping charges if it is necessary to ship the product for service. However, if the necessary repairs are covered by the warranty we will pay the return shipping charges to any destination within the country in which the product was originally purchased."

http://www.esoteric-usa.com/warranty.php

So Esoteric was within its legal rights to require the OP to pay to ship his K1 to the repair center. But given the special nature of the product involved, the part failure in question and the length of time it took Esoteric to turn the repair around, I still think Esoteric should have offered to reimburse the OP for reasonable shipping charges (I have no idea if $400 was reasonable in this circumstance).
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  #73  
Old 04-05-2018, 03:59 AM
BillK BillK is offline
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Quote:
Originally Posted by Masterlu View Post
I’ll chime in; in fact I happen to agree with you 100%
Unfortunately, the audio industry standard requires the owner to cover the return shipping one way, even when under warranty.
That's why it was really handy when an Ayre component I had required service; I drove it to the company about six miles away and dropped it off.

Of course I also had to go get it when it was done.
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